Don't get me wrong when I say this (I understand that HubPages staff are busy), but I would never refer to them because they always redirect me to the FAQ. On the HP Questions, I see the elites constantly just say something like,
"All this is explained on the FAQ".
And because the FAQ isn't numbered in several pages, you can read through reems and reems of unimportant stuff, only to skip the part you need. If I have difficulties, I ask the community who have the decency to at least say, "try this: blah blah blah".
Only if I couldn't get an answer after weeks of trying, would I turn to HP staff.