I, too, cut and paste from Word. Sometimes this happens: I right-click to paste, and a strange block pops up with the word "paste" nowhere to be seen. To solve this, I tap the empty HP screen, hit enter, then relocate the cursor to the top line. Then I try to paste again--and it usually works. I think HP can't keep up with us "pasters." As for pictures, I load a pic and nothing appears but an X. I click on the X and reload. It usually appears the second time. If it doesn't, I rename the pic and upload again. HP seems to like pictures that end in numbers for some reason. Good luck!