I have gone through a lot of hubs recently. Lots of these hubs have had videos that show a message saying "this video is too small to show." That might not be the exact wording, but it read something like that. Do you have hubs that are too small. If so it will come up as a fuzzy screen with a message. Please check....
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Yes, it probably should be raised.
That's good that you have friends that are honest enough to tell you things.