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Open Letter to my Doctor - Request for Medical Records

Updated on August 17, 2016
Sunshine625 profile image

Linda (Kaywood) Bilyeu is a published author; books are available on Amazon. She writes from the heart, there is no other way.

Avalon Park, Florida

Interview with Berndt Peterson of  WFTV - Avalon Park, Orlando Florida
Interview with Berndt Peterson of WFTV - Avalon Park, Orlando Florida | Source

Medical records are the patients property...

For the past 18 years I've held you in the highest regard. I've always been a loyal patient. I've always referred your services to friends and family. Recently I've been kicked to the curb by your practice. That hurt. I gave you the benefit of the doubt. I always did. I wondered what had happened to our medical records.

I first learned of this dilemma while picking up a prescription from the pharmacy. I found out from the pharmacist that your office was closed! Needless to say, I was in shock. Literally. Questions began to manifest in my mind. No answers, just lots of questions. Is he sick again? Did he die? Was he in an accident? Surely he would have contacted his patients beforehand if he was going to retire. He would never just abandon his patients! Stress began to build up. Tension was a burden to bear.

I phoned your office. "Temporarily out of service?" What is that supposed to imply? You are taking a temporary break? An extended vacation? I sent you a personal email. No response after 24 hours. I began to worry a bit. I sure hope he's well. I hope I could get my families medical records, since they are our property. I went to visit your office in hopes that surely there was a staff member working there who could answer questions. Instead I found this message below..."sudden leave of absence..." Oh my! This isn't good. Reading the letter told me that your practice just didn't care. You'll return when you are ready. No mention of how we could obtain our medical records. Didn't someone consider the patients? Honestly, without us there wouldn't be a practice.

The office door was locked. There was no one available to assist us. Yet, your office has an office manager who should be in control of matters. Just in case you aren't aware of this, your office manager didn't do a good job in tending to patients needs.

Source
Source

Medical Records...

Medical records are the patients property! Not the doctors. We pay you to do your job and you keep records. When we need our records they should be readily available. We shouldn't have to beg or plead for them. We shouldn't have to be concerned if they are going to end up in a dumpster. Or that random strangers will be dumpster diving through our personal information.

Patients shouldn't have to rush out and find a new doctor because they need their prescriptions filled. They shouldn't have to redo their lab-work because the new doctors won't refill prescriptions because they don't have our medical records! Especially since their lab-work was already done recently, but they don't have proof since this information is in their medical records. On top of that their insurance companies aren't covering the lab-work since they already paid! "Sorry for the inconvenience!" Heck, yes this is an inconvenience! All someone with any common sense who works in your practice had to do was phone the patients and have them pick up their records. Or simply, have someone waiting in the office to return our property to us. This is more than an inconvenience, this is a disgrace.

Live at 6:00 Eyewitness News
Live at 6:00 Eyewitness News | Source

I didn't stop there...

At this point I still don't know what happened to you. I understand things do happen. Accidents happen. Mistakes happen. Health fails. Yet, you are a medical professional with hundreds of patients relying on you. We just expect you to always be there. Yet, you weren't. Yet, someone else should have been. No matter what vocation we work in, someone should always have our back. I had your back for 18 years. I thought you had mine.

I also contacted your ex-partner which I didn't want to do. I know the history and I didn't want to go back there. Yet, I was desperate. Regardless, he was no help. My husband has cancer. He needs prescription refills. My daughters needs refills. My son in law needs refills. I need refills. We need our medical records.

I then went another step further and contacted a Facebook friend who is an anchorwoman for our local news channel. She was able to assist me. Vanessa Echols understood my dilemma since she is a cancer survivor and a kind person. She immediately put me in touch with a news reporter Berndt Peterson who listened to my story. He also was concerned about the abandoned patients. How could we help them get their medical records? We could go through the American Medical Association, yet that would take forever. We could contact the landlord of the office building, yet as long as the rent is paid it's your property inside.

I was offered an opportunity to have my voice heard. I was offered an opportunity to be the voice of the many patients who had already found out, or who will find out one day when they need you. I was offered an opportunity of a television interview. It was not an easy decision for me to make. On one side I felt like I was betraying you. On the flip side, I was looking out for my family and other patients who need their medical records. If I didn't conduct the interview it would have been someone else. Someone who was more irate and out for blood. I was neutral, yet I still want my medical records.

At this time the medical records are locked behind an office door. Tomorrow they could be trashed. Which we know is illegal. All it takes is one person to unlock the door and give the patients what is rightfully theirs. It's that simple. It doesn't take a rocket scientist to figure that out. Our medical records are our property. Not yours. Not the office managers/fiance.

Interview with Berndt Peterson
Interview with Berndt Peterson | Source

Where we stand now...

You know me. You know I can't just sit back and not right a wrong. In my opinion and in the opinion of many others what happened is wrong. This matter wasn't easy for me to deal with. I didn't want to have to push and pursue answers. All I want are our medical records. Our property.

Since I started my roving reporting to figure out how we could retrieve our medical records I have discovered what had happened to you. Suspension. Hopefully temporary. The reasons behind it don't matter. It's a personal issue for you and I don't feel the need to air your business. That isn't what this letter is about.

I hope this letter teaches another doctor to always have reliable back-up in cases of emergency. Have a written, notarized plan. Don't depend on someone else. That someone else could make or break your business and reputation.

Yes, even though I've been kicked to the curb I am still a loyal patient. Even though I will be on the local 6:00 news with my interview, I still support you. Am I a fool? No, I'm human and we all make mistakes. Now could I please have my medical records? Wishing you well Doctor M.

Update: Information to retrieve your medical records is located below in comments.

If you are a patient of Dr. Mallonee's please leave a comment and have your voice heard.

Dr. Mallonee if you are reading this, I'd like to interview you so that your voice could be heard.

UPDATE: I have personally spoken with Dr. M on 8/15. I appreciate that he took the time to contact me. I was correct with supporting him. I won't get into details, but the good news is that he'll be back in practice within a couple of months. He was misjudged by one fellow doctor which led to this fiasco.


Yet another update...

I post this update with a sad heart. I was attempting to renew a prescription today and the pharmacist noticed Dr. Mallonee as the prescribing physician.

Even though I informed the pharmacist the prescription wasn't from Dr. M, he still felt compelled to inform me that pharmacists were told to not refill any of Dr. M's prescriptions because he's been disbarred and his license has been revoked.

I informed the pharmacist that Dr. M is getting help and will be back. The cocky and arrogant pharmacist said, "Not in this lifetime."

So, it's not looking good for Dr. M. Hopefully his former patients have found new doctors and are being well taken care of.

If only Dr. M cared about his patients as much as we care about him this entire mess never would have happened. I still miss him as does my husband.

We have a new doctor, but he's not as good as Dr. M. No one could compare to him. Yet, life goes on. I guess it's time to stop waiting for his return.

Linda Bilyeu video on WFTV (Snippet)

Dr. Mallonee is back!

I received this postcard on 11/13/13
I received this postcard on 11/13/13 | Source

Are you a patient of Dr. Mallonee?

See results

What are the chances...?

On September 10, 2014 we found out that our Ophthalmologist, Dr. Susi, had suddenly closed his office doors. Dave was a patient of his assistant Dr. Galaydh for cataract surgery. Dave is now having issues with a swollen nerve behind the cataract. We could really use Dr. Galaydh's assistance now. He's nowhere to be found.

Medical Records are again missing. What are the chances that this could happen twice within two years? There must be a policy in place to protect patients in cases such as this.

© 2012 Linda Bilyeu

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    • profile image

      Pedro 7 months ago

      Glad I continue to refuse to fill any controlled substances written by crooked Mallonee as a pharmacist here in Orlando.

    • Sunshine625 profile image
      Author

      Linda Bilyeu 3 years ago from Orlando, FL

      Thank you Paula! :)

    • fpherj48 profile image

      Paula 3 years ago from Beautiful Upstate New York

      The most important lesson we learn here, is: To bring attention to anything worthwhile......WE HAVE TO SPEAK UP!! Those who sit around silently complaining...get zero results! No one can ever accuse our Sunshine of sitting around on her duff!!.....

      She "Makes it Happen!!"

    • Sunshine625 profile image
      Author

      Linda Bilyeu 3 years ago from Orlando, FL

      Yes, Bobbi...we received our records. It's all good now.

    • PurvisBobbi44 profile image

      PurvisBobbi44 3 years ago from Florida

      Sunshine,

      This was a stressful issue for you and your family, and I admire the way you handle it. I hope you obtained your medical records in the end.

      Best wishes on this issue and I hope it is solved now.

      Bobbi Purvis

    • profile image

      Ziv Meltzer 3 years ago

      I believe we all can, and should, have access to our medical records. Cases like yours happen all the time, and since you rightly write our medical records are ours, why not have them at hand? That's why I started Hello Doctor, an iPad app that helps you organize and access your medical records anytime, anywhere, regardless of who your doctor is. I'll be happy to have your feedback on the app: https://hello.do/d/wb.

      Cheers!

      Ziv

    • Sunshine625 profile image
      Author

      Linda Bilyeu 3 years ago from Orlando, FL

      Hi Flourish, It's all about righting a wrong, as you well know. Thank you!

    • Sunshine625 profile image
      Author

      Linda Bilyeu 3 years ago from Orlando, FL

      Hi CSM, We feel the same way about private pay. We were recently at our present doc's office and a patient was very upset over having to pay $125 (private pay) just to renew his presciption. Wow!

    • FlourishAnyway profile image

      FlourishAnyway 3 years ago from USA

      You were very well spoken and convincing in that tv interview. I've heard of this type of thing happening. Contingency plans would have been good. Sheesh.

    • profile image

      CSM 3 years ago

      Well, I can't afford private pay but will be on Medicare in January, that's only a month away now. I'll check your post more often for updates. Hope you & your family had a wonderful thanksgiving.

    • Sunshine625 profile image
      Author

      Linda Bilyeu 3 years ago from Orlando, FL

      Hi CSM, No I haven't been to see Dr. M yet because he only accepts Private Pay or Medicare. I hope that changes soon. Since my last post I did hear that he's working on having his own office again soon.

    • profile image

      CSM 3 years ago

      I just got back onto your blog & was excited to read the news. Have you seen Dr M since this announcement?

    • Sunshine625 profile image
      Author

      Linda Bilyeu 3 years ago from Orlando, FL

      Thank you CrisSp!

      Hi MM, I appreciate your thoughts and comments. Always.

    • marcoujor profile image

      Maria Jordan 3 years ago from Jeffersonville PA

      Only reading this and watching your video now...

      You are a classy, strong and decent woman, my dear friend. I am happy your doc is back. Love, MM

    • Sunshine625 profile image
      Author

      Linda Bilyeu 3 years ago from Orlando, FL

      Dr. Mallonee is back! See photo above for information.

    • CrisSp profile image

      CrisSp 4 years ago from Sky Is The Limit Adventure

      I only got the chance to read this now Linda but I'd say way to go for your courageous behaviour to be that voice....and thanks to Daisy Mariposa for posting this, I wouldn't have known such very important message.

      Here in Canada we have all the right to access our medical records for a fee (of course) because as you said, our medical record is indeed our property. Basically, we pay our doctors to keep it safe only just like how we pay our accountants to do their jobs.

      Great article and perfect reminder for me to find a good family doctor here in the new place...current family doctor is now an hour away from us.

      Well done Sunshine. Keep up the good work and I wish you and your family well.

      Love from the sky~

    • Sunshine625 profile image
      Author

      Linda Bilyeu 4 years ago from Orlando, FL

      Hi Vix, I strongly doubt many patients received their records. The many that I heard from via this article or email haven't received theirs. It's a shame.

    • profile image

      Vix1207 4 years ago

      Hi Linda, Just read through some of the previous post above & wondering how others received their records from Dr M.

    • Sunshine625 profile image
      Author

      Linda Bilyeu 4 years ago from Orlando, FL

      Hi Vix, There is still no word on Dr. Mallonee or the patients records. We are still hoping he'll surprise us one day and make contact.

    • profile image

      Vix1207 4 years ago

      Has anyone received word on how to retrieve our records from Dr M's office, or if they are even there anymore? I'm worried they may be dumped.

    • Sunshine625 profile image
      Author

      Linda Bilyeu 4 years ago from Orlando, FL

      Thank you Michael. I agree about that rude pharmacist, I have no intentions of giving him my business ever again. I appreciate your comments. I still hope to hear from my doc one day. Many of us do.

    • molometer profile image

      molometer 4 years ago

      What a shocking story.

      That pharmacist was very unprofessional making comments about a doctor who is obviously unwell.

      What a shame the Doctor didn't reach out for some help himself.

      The office manager is about as sensitive as a rock.

      My word what a mess.

      Well done Linda for kicking up a storm.

      All the votes.

      BTW you have a great TV presence.

    • Sunshine625 profile image
      Author

      Linda Bilyeu 4 years ago from Orlando, FL

      Tina, I wish I had answers for you. I've tried reaching out to Dr. Mallonee, but I haven't received a response. I miss you also. As does my husband. I'm still thinking positive that one day he'll pop up again. Good luck with your disability. I hope you are able to find a doctor who could help you in the meanwhile.

    • profile image

      Tinad 4 years ago

      Any news on Dr. Mallonee ? He has been my Dr. for over 10 years and he has been handling my disabilty for all this time. Now I am need of his help again for my yearly evaluation...I have found another Dr till he comes back but this Dr is treating me based on a few papers they sent the Dr in the beginning so I'm not sure if he will fill my papers out. I really and Dr Mallonee comes back really soon. I really need to get in touch with Dr Mallonee but just not sure how.

    • Sunshine625 profile image
      Author

      Linda Bilyeu 4 years ago from Orlando, FL

      Hi Mustang, don't you just love doctors who make up their own rules along the way? It's a darn shame. And we're supposed to trust them since they take an "oath."

    • profile image

      mustangluver 4 years ago

      Great update. I also had a really bad incident with a doc and her staff..i decided to not go back there. I wrote a letter asking for my records and get one back saying they would not give me my records. I wrote back saying i had the right to my records with an explanation of why. They still refused..so i couldn't get anyone to help me. Then i go to my gyno and was told i couldn't go there anymore because of that primary..i was in shock..and they wouldn't tell me why..

    • DanaTeresa profile image

      Dana Strang 4 years ago from Ohio

      Finding a good doctor is tough. I have yet to find a primary that I am happy with. I can imagine how stressful it must be to lose a doctor you are happy with... My doctor went on an extended vaaction without having a backup or referring patients to anyone but urgent care or clinics. Why do they do that?! Don't they realize a lot of us will need things? Or they just don't care. It is frustrating....

      GREAT JOB with this. Perfect mix of telling your story and raising awareness about patients rights and doctor's responsibilities. I am glad I finally got the time to read it. You rock!

    • Sunshine625 profile image
      Author

      Linda Bilyeu 4 years ago from Orlando, FL

      I'll be happy just to find one I like again. And trust. And who is reliable.

    • Mustangluver profile image

      Pattie 4 years ago from South Fl, the Treasure Coast.

      I am just so happy i can now choose the doc i want and need.

    • Sunshine625 profile image
      Author

      Linda Bilyeu 4 years ago from Orlando, FL

      From my experience with female doctors Pattie I have to say that I'm not surprised. Female nurses have much more compassion than the female doctors. Others might have different opinions, but I steer clear of female doctors. As for the employee, be glad you don't have to live with her! Haha!

    • profile image

      Pattie 4 years ago

      Sunshine, it's a she..You'd think a female would be more sympathetic..not this one. And her office has only one employee who is also a total bitch.

    • Sunshine625 profile image
      Author

      Linda Bilyeu 4 years ago from Orlando, FL

      CSM, I hope for the same thing. Dr. M is missed by many patients. Thank you for stopping by.

      Mustang, That doctor needs a lesson in his bedside manner, which Dr. M excelled at. He listened and cared which was so obvious to his patients and that's why we kept going back. If only we still could...

    • profile image

      Mustang 4 years ago

      Sunshine, i was forced to get a really nasty doctor whom i am now able to get rid of as i now have medicare. I could not believe how unfeeling a doc could be by just abandoning all his patients. I went to the office as i had an appt and there were workers ripping the place apart..i was like wtf is going on? Of course they didn't have a clue. There was a sign on the door that said go across the street if you need a doctor..I went and she didn't take my insurance so i had to go through the misery of getting the insurance she took..it was downhill from there on in.

    • profile image

      CSM 4 years ago

      I absolutely agree with everything you have written. I do have another doctor but don't feel as comfortable as I did with Dr M. I pray that his life turns around. I will keep an eye on your post. Thank you

    • Sunshine625 profile image
      Author

      Linda Bilyeu 4 years ago from Orlando, FL

      Mustang, It's a shame your doctor took the money and ran.

      CSM, I posted the update above and now below. I enjoyed having him as my physician for the past 18 years also.

      "I post this update with a sad heart. I was attempting to renew a prescription today and the pharmacist noticed Dr. Mallonee as the prescribing physician.

      Even though I informed the pharmacist the prescription wasn't from Dr. M, he still felt compelled to inform me that pharmacists were told to not refill any of Dr. M's prescriptions because he's been disbarred and his license has been revoked.

      I informed the pharmacist that Dr. M is getting help and will be back. The cocky and arrogant pharmacist said, "Not in this lifetime."

      So, it's not looking good for Dr. M. Hopefully his former patients have found new doctors and are being well taken care of.

      If only Dr. M cared about his patients as much as we care about him this entire mess never would have happened. I still miss him as does my husband.

      We have a new doctor, but he's not as good as Dr. M. No one could compare to him. Yet, life goes on. I guess it's time to stop waiting for his return."

    • profile image

      CSM 4 years ago

      Good afternoon, Has anyone received an up to date information on Dr. M. I've been a patient of his since 1997 and absolutely enjoy having him as my physician.

    • Mustangluver profile image

      Pattie 4 years ago from South Fl, the Treasure Coast.

      The same thing happened to me. My doctor won a lawsuit of $5 million dollars and just left his practice!

    • Sunshine625 profile image
      Author

      Linda Bilyeu 4 years ago from Orlando, FL

      Another update has been posted. I can't confirm it's accuracy, but gut feeling tells me it's most likely factual.

    • Sunshine625 profile image
      Author

      Linda Bilyeu 4 years ago from Orlando, FL

      Hi Sr, I agree his personal life is his own business. Let's just hope he's getting the help he supposedly needs.

    • profile image

      Sr 4 years ago

      We were pattients for ten years but I did leave after some gut feelings I had. Personal life is his business accept When it spills into your moral responsibility in your job. New something was up he needs help and coming back to practice anytime soon is not a good idea.

    • Sunshine625 profile image
      Author

      Linda Bilyeu 4 years ago from Orlando, FL

      Silent, We live and learn. Hopefully he learned from this mistake. He's an excellent doctor and when all is said and done that's how his patients will always remember him. His personal life is his business and he has to deal with that.

    • profile image

      silent 4 years ago

      I honor my commitment to the health care industry to this day. Your point before about' "taking him down to her level" oh so right you are. I told him as I walked out the door, "she refers to you as her puppy dog, lap dog and she laughs about it, and how pathetic he is!" Best of luck to all who were harmed from this.

    • Sunshine625 profile image
      Author

      Linda Bilyeu 4 years ago from Orlando, FL

      Thanks for your input silent, even though you weren't that silent:) I hope they read this also because as patients we trusted Dr M and I feel we deserve the same respect we gave him.

    • profile image

      silent 4 years ago

      If either of them are reading this..... I heard about your shut down by word of mouth. Im so surprised it took this long. They will know who I am. I was a good employee, actually incredible. but, I began to know too much. You know what they say about Karma. I hope you all get your records and you can continue to trust those doctors that honor their liscences as MD's.

    • Sunshine625 profile image
      Author

      Linda Bilyeu 4 years ago from Orlando, FL

      I never truly believed the reason for their break-up. I had a feeling there was more to it. Dr H has done well for himself even though I don't like that he doesn't see new patients who don't have insurance yet they are willing to pay up front.

    • profile image

      silent 4 years ago

      Im glad his old partner separated from him, so he wouldn't be dragged down with them. He was gone much of it on other medical obligations. He wouldn't deserve that. I feel so incredibly bad for his trusting patients. Especially those with chronic illnesses.

    • Sunshine625 profile image
      Author

      Linda Bilyeu 4 years ago from Orlando, FL

      I feel sorry for him too. There's nothing likable about that woman. I believe she took him down to her level. It's a shame. Love is obviously blind.

    • profile image

      SILENT 4 years ago

      Actually they were carrying on for years, even back when we were in the Publix parking lot. I unfortunatley know more than I care to shar. Im just glad after these many years it's come to surface. I have no hard feelings for him. I feel sorry for him. He was like a puppy dog if you will. Not much they did then was legit

    • Sunshine625 profile image
      Author

      Linda Bilyeu 4 years ago from Orlando, FL

      Hi Silent Person, I appreciate you sharing your opinion. If you are speaking from hands on experience and not from bitterness feel free to continue on... I didn't know Dr. M was married to Val. They have been engaged since the stone age, but didn't know it was legit.

    • Sunshine625 profile image
      Author

      Linda Bilyeu 4 years ago from Orlando, FL

      Hi Effer, This hub is always full of surprises. You never know who is going to stop by for a visit and have their voice heard. I want to be Hoda, not Kathie Lee!

    • Sunshine625 profile image
      Author

      Linda Bilyeu 4 years ago from Orlando, FL

      Hi Audrey and Lisa, Thank you for stopping by and for your support! We have to do what we have to do to right a wrong.

    • profile image

      silent person 4 years ago

      I worked for Dr M and his wife Val,

      crooked as they come. Trust me.

    • fpherj48 profile image

      Paula 4 years ago from Beautiful Upstate New York

      WOW!....You attracted traffic from NY to Calif on this great hub, GF....I had to read it again and especially watch the video......You definitely belong on TV!

      What ever happened to our dream of replacing Hoda and Kathie Lee? I think that was dream # 785.........This is better, the second time around....just like Thanksgiving dinner!

    • Rusticliving profile image

      Elizabeth Rayen 4 years ago from California

      How frustrating that must have been be for you Linda. I do admire the strength you had to take this on and at the same time continue to support your Dr. without undue judging. Thank you for sharing this. I'm sure it woke a lot of people up! ♥

    • vocalcoach profile image

      Audrey Hunt 4 years ago from Nashville Tn.

      I admire you Linda and how you boldly took charge of the situation. You are a wonderful activist! Thank you for sharing this experience along with the photos.

    • Sunshine625 profile image
      Author

      Linda Bilyeu 4 years ago from Orlando, FL

      Hi Carrie, Thank you very much for sharing the above information with us. I was aware of the majority of it, but many patients aren't and you helped fill in some blanks. I wish you were on staff at Dr. M's office, the transition sure would have gone much smoother. At this point I would just appreciate hearing that he's doing well. I've reached out via email, but nothing yet. I'm thinking positive! Thank you for your well wishes. Wishing you the best also.

    • carrie Lee Night profile image

      Kept private 4 years ago from Northeast United States

      Sunshine 625: Thank you for writing such a tasteful and meaningful article on your person experience :) I could feel your frustration and how hurt you were in my laptop. I have worked in the medical field for about ten years now and know these situations can be tricky....having said that there are some reasons why it is not that easy to get your original medical records.

      1. It is standard that in the Patient Bill Of Rights they have the right to their medical record and copies, however.....the original record in most states are the practice's property not the patients. The reason for this is the original record is a legal document....which has to be kept, for most cases, a minimum of seven years, from the pt's last visit, in case a legal matter arises.

      2. Privacy Practices- to allow pts to get their original records without proper identification is against HIPAA and could result in a lawsuit.

      I am happy to hear that everything has resolved itself. I think things could have been handled better by the practice....I know I would have voulteered a few hours a day to make sure patients had their medicine and made copies of important records for them until such time I knew what was going on.

      I think you did everything you could in a tasteful and compassionate manner :) He is very lucky to have a patient like you who's loyality and understanding could see things through. I wish your family well and hope in the future you have nothing but good experiences at your doctors office :)

    • Sunshine625 profile image
      Author

      Linda Bilyeu 4 years ago from Orlando, FL

      Hi SC, I'm sorry you are so upset but I understand your frustrations. No one has received a postcard yet. Dr M is aware of this article and I would hope that he or his fiancé would take the time to post a comment and keep us informed. I wish you luck with your move.

    • profile image

      sdkc 4 years ago

      I am also one of Dr. Mallonee's patients and have been for 7 years. This is not the first time there has been occasions where the office has been shut down. I have heard a lot of rumors and was there when Dr. Hudson left, but never had any reason to believe any of them. I would have hoped he would not be that irresponsible. Unfortunately, it left us all scrambling for a new doctor and has put us out. I know it is common practice to charge for medical records. My eye doctor just charged me $1 for every page or they could fax it to another doctor. I am moving out of the country and need my records and having a physical copy is necessity. My new doc looked at me like I was making this up.

      I was due a prescription refill and called the office only to have it on the answering service for days during business hours. I happened to be at target and asked my pharmacist if they knew what was going on as I was thinking he may have been ill again. They told me unofficially they had heard rumor that his license had been suspended. So naturally I googled it. I was surprised that there was nothing on the on the internet. I thought this can't be true... if it was somebody was left high and dry there would be info somewhere. I then went and started looking through medical pages through the board of health and there was the suspension in black and white. I couldn't believe it. I admire your courage in making sure people were aware of this issue. I had not. I sat back and waited to see if we were going to be able to get our records.

      As of 6 January, I haven't a clue where to start to get the records. The phone no longer has a message at all so I am wondering if anyone has gotten this postcard or had their records successfully given to them without this fee?

      I have to say, I am saddened by this situation. First Mr. Mallonee did not rush you, he answered questions, he listened ( a rare quality in a doctor) and I believe he genuinely cared. I feel bad because I know this is probably horribly embarrassing for him as this is his second practice move due to something avoidable. He is human. We all have issues. Of course we want to hold him to a higher standard as he has a huge responsibility for the wellbeing of others. So at this point, I don't think I would switch back due to how hard it was to establish myself with another doctor.

      Has anyone received a postcard or any information regarding a new phone number or where the new practice will be located? I don't even know where to start. Frankly, I won't send a dime until I have some proof I am not just sending a check to the unknown. This is so frustrating. I am thankful you took the time to put all this out there. This has been more insightful and provided a bit more info than I could get!

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      Sc186 4 years ago

      I am a patient of Dr.Mallonee for the last 10 years. During this time he was stabbed. There was no note or message. We were left scratching our heads. His office was unreliable after dr. Hudson left. After he started practicing again I decided to give him the benefit of the doubt even after hearing of he was an alchoholic. Then he opened Waterford park and we went through the same situation again. At least we heard he as on medical leave. I can't when he put his patients well being at risk as well. I had him miss a condition and ended up under a surgical knife. I have spoken with several of the staff and I know dr. M was working very hard to keep the doors open even to the point of paying his staff out of his savings. The staff has to pay bills and support families too. So I get their need to leave. If you want to see the suspension papers they are available through Florida health. Hopefully we will the status change. You should know that by law he is legally allowed to charge you up to a $1 per page for a copy of your records. So the price is not that bad if you have a binder of records like I must. That is all healthcare providers and they are legally required to keep records for a certain number of years. They would never give the original copy. It is a whole lot of legal requirements that a doctor must meet to practice. Insurance etc. I miss his easy demeanor and his willingness to listen. I don't love my new doctor at all. But she is reliable. Unfortunately being on medications it was like being stripped searched and as a grown woman kind of demeaning. Unfortunately we are moving and I now have to get my records and this is a nightmare.

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      Linda Bilyeu 4 years ago from Orlando, FL

      Hi Stanley, We have our records. If we don't hear from Dr. M soon we will check with the AMA. It's more for concern about his well being. I appreciate your concern.

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      Stanley Soman 4 years ago from New York

      I hear ya, during this time see if you can obtain copies of medical records from diagnostics lab you may have visited, they usually keep a copy and mail the original to the doctor. Additionally you can try to see if your County Health and Human Service can help you in any way.

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      Linda Bilyeu 4 years ago from Orlando, FL

      Hi Expert, My doc has my full support. We just wish we would hear something from him. We are now into January and no word on his return.

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      Stanley Soman 4 years ago from New York

      Awesome Linda, you stated your point and problem clearly. It's good to be on the right side of the law. Just pray for the Doctor, he's a human being and needs support doing this tough time for him.

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      Linda Bilyeu 4 years ago from Orlando, FL

      Hi Rudy, I'm in total agreement with you. It's unprofessional to ask patients to pay for their records. We didn't create this mess, why should we have pay for it. If this situation was handled more professionally patients would have been more understanding. I also wish Dr. M the best, but I doubt my family will be returning either. It's a sad situation all around. Your records should have been sent to you.

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      rudym46 4 years ago

      I sent a notarized letter a few weeks ago to Dr. M to get my records not knowing I had to pay $15 too...I think that's ridiculous, I never had to pay for a copy of my records from any other doctor. Yesterday, December 6, I got a letter dated November 1 saying send us a check and we'll send your records...this is bad business practice especially if he plans to open again. I hope all goes well with Dr. M because I really liked him but won't return if he opens his practice up again.

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      Linda Bilyeu 4 years ago from Orlando, FL

      Hi Joe, No word at all from Dr. Mallonee. Last he told me was that he'd be back in business in Dec. and patients will be receiving a postcard notifying them of his new location. He's not responding to emails, nothing. I hope he's well. This situation is just messed up.

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      Joe Pistone 4 years ago

      Any updates and or contact numbers or email for Dr. M and how soon or when will his new practice be opening?

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      Linda Bilyeu 4 years ago from Orlando, FL

      Hi psneddy, I'm glad you found a new doctor. I did also. He's not Dr. M, but it looks like we had no other choice. I've tried reaching out to Dr. M via email but I have not received a response in over two weeks. We continue to wish him well and hope that he's doing well. Good luck to you and thank you for reaching out with your update.

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      Linda Bilyeu 4 years ago from Orlando, FL

      Hi Denise and what an excellent Election Day it turned out to be!

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      psneddy 4 years ago

      I sent my request for records in, with a notarized letter. It's been over a month and no response. Found a great new doc office, though, thankfully (Orlando Medical Centers on Lake Underhill--Dr Neil Coskun). Guess I'll have to repeat my labs all over again *sigh*.

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      Denise Handlon 4 years ago from North Carolina

      Way to go, Linda-awesome activism! Up/U/I/A & sharing. What a great hub to read on election day, hee hee.

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      Linda Bilyeu 4 years ago from Orlando, FL

      (11/3) I have sent Dr. M at least 4 emails in the past month and I haven't received a response. Since the last he told me he would be in "treatment" and have his laptop I figured we would hear something, yet we haven't. Today I just sent him a farewell email wishing him the best. I don't have the patience to be a patient patient (humor intended). I'm moving on.

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      Linda Bilyeu 4 years ago from Orlando, FL

      I absolutely will Shawn. Anytime I get some news, y'all will be the first to know. Take care of yourself :)

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      Shawn 4 years ago

      Thank you sun. I will monitor this blog as I am sure you will let us know when dr m returns.

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      Linda Bilyeu 4 years ago from Orlando, FL

      I'm sorry you had to deal with being off Meds. I'm glad everything worked out for you! He mentioned he'll be returning by December, but in a different location. Still in east Orlando.

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      Shawn 4 years ago

      Sunshine625 ,

      Do you know if and when dr. M will be returning? I also have to say I was on a medication that I needed for a condition I had been dealing with for years and I was forced to come off of the med cause the office could not refill and I could not get with a new doc for 2 mos. I have since found a great doc and am back on my much needed medication. It was a hard two months that could have been avoided. I support and wish dr. M the best. Truly a great Doc with the best patient bed side manner.

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      Linda Bilyeu 4 years ago from Orlando, FL

      Thank you Shawn for sharing. I'm sure Dr M appreciates your support.

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      Shawn 4 years ago

      I have been with dr m for 5 years now. I have found a new dr. (Melissa Hartman ). She is awesome. I really wish only the best for dr Mallonee. He was the best doc I have ever had. Godspeed Dr. M

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      Linda Bilyeu 4 years ago from Orlando, FL

      It must be in the name. This world could use more "Lindas" :)

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      Linda Crist 4 years ago from Central Virginia

      Hi Sunshine! I completely agree. I've been an activist since I was about 18 years old and an organizer since I was about 28. I am always amazed at how many people are angry about an issue but not willing to have their name (or face) in the news or to even have their circle of friends see them standing on a street corner holding a sign. You are right about stopping injustice before it can affect someone else. I see it as a moral obligation. :-)

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      Linda Bilyeu 4 years ago from Orlando, FL

      lrc7815, One thing I have learned is to never be afraid to have your voice heard. When you feel you have been wronged you need to fight to make it right, you need to protect the person after you from being wronged also. When we all work together as a team and have each others back hopefully, I repeat hopefully others will learn never, ever to wrong a person again. Thank you for your comment.

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      Linda Crist 4 years ago from Central Virginia

      I salute you SUnshine. You stood up for what was right. I worked in healthcare for 35 years and I have seen this happen. Most people are afraid to stand up because they think their medical care will be affected. So, it happens again. I'm really proud to be a fellow hubber of someone who has guts enough to do the right thing. Voted up and awesome.

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      Linda Bilyeu 4 years ago from Orlando, FL

      psneddy, I checked the voicemail again today 10/2 and the $15 payment is still there. I continue to advise against it and I emailed Dr. M and told him it's wrong to charge the patients for a copy of their records. I haven't heard back yet. No surprise.

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      Linda Bilyeu 4 years ago from Orlando, FL

      Absolutely not! Why should you have to pay $15 for a copy of your own records. If they had just left someone in the office for us to retrieve our records there would be no cost for Dr. M's fiancé to go to Kinko's to make copies and then have to pay for shipping. I sent a receipt for my $10 notary along with my notarized letter, but I didn't get reimbursed. I strongly suggest against sending money, we didn't casue this problem. The office staff did. That's insane to ask you to send $15.00 and that irks me. Keep us posted. I'm going to see what I can do about this.

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      psneddy 4 years ago

      The message on Dr Mallonee's phone now instructs to send $15 for our records. Did everyone else have to do this?

      I got a 30 day refill from a CVS minute clinic on Lee Vista Blvd but my new doc appt isn't for another two months. *sigh* The NP at CVS did give me another doc to try to get in sooner.

      There is a $6 notary at the Chickasaw/ Curry Ford shopping plaza, which I'm willing to do-- but $15 on top of that for copies??! ~:(

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      Linda Bilyeu 4 years ago from Orlando, FL

      Hi bgustafson, It's nice to hear from a fellow patient of Dr. M. I understand that you were as surprised as the rest of us. Hopefully he will back in business very soon.

      Whoever finds out first be sure to let the rest of us know. Thanks!

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      bgustafson 4 years ago

      I have been a patient of Dr. M. for several years. I only found out about this by trying to get my prescriptions refilled and called the office. The recording certainly was a surprise and very unsettling. I do hope he will be returning in October or November. Leaving all of his patients without a reliable staff to handle our records etc. was unexcusable. Of course, his staff left a lot to be desired on a good day.

      I look forward to his return in the near future.

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      Linda Bilyeu 5 years ago from Orlando, FL

      Hi RTalloni, Thank you for your comment. Yes I finally received both mine and my husbands medical records. It's all good. Just waiting for our doctor to get healthy and back to practicing medicine once again.

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      RTalloni 5 years ago from the short journey

      So glad to read this last post and learn that you've received your records, and to see that others have already benefitted from your efforts. Your work paid off and the fact that you shared the experience here may be a huge help to more people yet.

      Seems you tried to maintain a balanced perspective in the situation while this so-called professional treated his patients with carelessness at best. Hopefully he will learn from your example!

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      Linda Bilyeu 5 years ago from Orlando, FL

      Medical records have been received! Way to go Dr. M.

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      Linda Bilyeu 5 years ago from Orlando, FL

      Matt,

      Like I've said before there are always two sides to every story. It sounds to me that Dr. M was most likely being a stubborn. Haven't we all took a stand at one time or another in what we believed was right? Haven't we all made mistakes? I've done both. Many times. I believe in 2nd chances. Not 3rd.

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      Matt 5 years ago

      Hey everyone, just found this PDF explaining everything that went down with our Doctor. I got my medical records about a week after asking for them in writing and have seen a new doctor since then. Here is the link:

      http://www.healthgrades.com/media/english/pdf/sanc...

      Makes you really reconsider everything about him.

    • Sunshine625 profile image
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      Linda Bilyeu 5 years ago from Orlando, FL

      Thanks for your awesome comment Doc!

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      Mohan Kumar 5 years ago from UK

      Still awesome!

    • Sunshine625 profile image
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      Linda Bilyeu 5 years ago from Orlando, FL

      Hi Ruchira ~ GlimmerTwinFan ~ Stephanie Henkel ... I appreciate your comments and support. I spoke with my doctor the other day and we sorted out some of the chaos. It was a learning experience for the both of us and fellow patients. I have spoke with other patients due to this article and the interview and we are in constant touch and agree that we still support our doc. We live and learn.

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      Stephanie Henkel 5 years ago from USA

      You are one persistent lady, Linda! Great hub, and it good to hear that this is being resolved. Too bad you had to go through so much hassle, though!

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      Glimmer Twin Fan 5 years ago

      Wow, what a powerful hub! I'm glad it seems like the situation is getting better.

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      Ruchira 5 years ago from United States

      It sure is ridiculous how a doc lost his license to practice and he was not given time to notify his loyal patients.

      Maybe his secretary could have done that...they usually give 24-48 hours notice...correct?

      Anyway, I am glad that he is gonna come back soon to practice but, how are you managing on your refill orders, Linda?

      Wishing you and your family peace amidst this chaos!

      This was an interesting hub and you sure rocked it in the interview...cheers!

    • Sunshine625 profile image
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      Linda Bilyeu 5 years ago from Orlando, FL

      Hi Rich, Thank you for your comment and support. I appreciate your friendship. Yes, my doctor will prevail...Sunshine has got his back :)