Telephone counselling has been in existence for about 15 years (Rosenfield 1997). Telephone counselling takes place all over the world and has been increasing rapidly. The British Association for Counselling and Psychotherapy (BACP) defines telephone counselling as “…an explicitly contracted, on-going relationship between one therapist and one client conducted at specific prearranged times over the telephone” (Payne et al., 2006, p.2). This type of counselling is an accessible form of personal help that has a vital role in a community’s health and welfare (Bobevski, Holgate and McLennan, 1997) by providing a variety of helpful services, either through giving information or crisis intervention.
Telephone counselling services
Telephone counselling services’ are often developed and available to respond to individuals who have particular needs, through addressing a specific issue (Sangha, Dircks and Langlois, 2003). These individuals include those who are at a high risk of committing suicide, alcohol or drug addicts, smokers, HIV and cancer patients, those suffering from sexual abuse, and so on. However, there are also services responding to a variety of issues that are available to the general public. Consequently, there are three types of services offering telephone counselling: 24-hour services offering counselling to the community in general, services that offer counselling for specific matters, and services that provide health and welfare counselling (Bobevski et al 1997). There are, therefore, a number of personal, professional, and organisational advantages to this type of counselling; however, there are some disadvantages to this type of counselling.
Related hubs by Chris Achilleos
- Telephone Counselling: organisational culture
The organisational culture usually found within telephone counselling services is the people culture in which the individual is the central point. There are also larger, global organisations in this style. These organisations are more likely to devel
- Professional Advantages and Disadvantages in Telephone Counselling
Professional strengths and limitations appear within telephone counselling, involving training, the theoretical models used, the contract made, the staff used, the therapist’s own limitations, referring clients, and personal boundaries.
- Personal Advantages and Disadvantages of Telephone Counselling
There have been several advantages and disadvantages found within telephone counselling concerning the personal experience of both the therapist (counselor) and the client.
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