Which strategies work best to cool of tempers from rising?
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Excellent suggestion! And that has definitely worked in my experience, especially with the most difficult and emotional of arguments (usually with family). I know I want to be heard and acknowledged as most people do, though it has backfired on me.
A very good tactic as well. It reminds of those warnings my mother once said, "oh, you' re just talking to hear yourself talk."
Unless in the possible scenario where the people, or should I say, the personalities involved are almost more of the problem and the major contributor to all their arguments, even more so than the actual issues which they claim are there differences.
That is incomprehensible.
Incomprehensible?? Well, haven't you ever known people who argue constantly and sometimes viciously over things that perhaps seem mundane or petty? The reason they fight....the "real" reason, very well could be the nature of their personalities.
Now, that's a much more lucid explanation. However, people who argue in that fashion are simply trying to distract you from the problem at hand (they are being irrational). Therefore the key is to focus on the problem and avoid the personality.
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