I've had problems with this... You ask a question (HP or someplace else) and receive indirect answers...Freud had clinical terms i.e., when you introduce and pass on subjective ideas in your answers which had nothing to do with the question asked. The human mind is a storage of information, feelings, and ideas which surface up - unconsciousness.
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"yes or no question" seem to work at times. When in argument, you can cut down airtime by implementing this rule. I've done it and it works, sometimes.
Agreed and fully. Yes or No provides direct information. With the employee an example is "Did such and such get done?" The supervisor only wishes to plan with knowledge for work flow. An explanation is not needed & may lead away. Argument ends.
Ditto - I'm in customer service field and whenever I foresee an argument in the horizon I tell the customer to calm down and then start asking "yes/no" questions to them and it does work sometimes.
I was a Tire/Service store mgr. how finessing Yes/No questions helped. Knowing at the corp level our Customer Relations mgr I really appreciate what you do John and admire those who do it well. Hat off to you John :)
You hit the nail on the head; and, you brought up an important point on your second paragraph: it's hard for people to say "I don't know." And yet, in my opinion this answwer is so much better than lying.
Probably many social problems in the world would be solved if people freely admitted they had no clue whatsoever. We're located somewhere on the outer edge of a galaxy and have no idea where this galaxy is located. We know nothing about anything :-))
Your third sentence is precisely what I want to avoid. Thank you for your input.
Good answer, but a bit profound. It doesn't work when people become too philosophical on hypothetical imperatives, which are 95% of our daily human functions. Thanks