Stayed at a hotel last night. Just after arriving and checking in we suddenly heard the noise a nail in a tire makes. Air began to hiss out quite quickly. By the time we parked in front of our room the tire was flat. Being a Sunday here in the south it took 2 hours just to find a place to fix it, and they had to replace because plugs wouldn't work where the nail was. $122 plus we missed out on the reason we were there last night. I also found 3 more nails in the arrival area and took pics. Desk person didn't care. Would you demand payment from their corporate office?
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Yep this! :)
This is the answer to go with. They are responsible for all property around their hotel.
I would agree with all of this, except for the BBB. I learned years ago that they are not about the consumer, but a protection racket for member businesses. Reports get "lost."
Thanks. I posted on their facebook asking who to contact, they replied in minutes with an email add. I have now emailed them scanned copies of the bill and photos of other nails found in the lot. Hopefully they do right!
peeples........You GO girl !!
I agree with Paula. Go for it and don't stop until you recoup your losses. If they don't listen, be sure to leave an honest review on the hotel's website.
Thanks. Hopefully they will do the right thing.
Thanks Eric! They are remodeling at this hotel. I do believe this would be failure to maintain. Got an email back saying I would be receiving a call today. We will see!