Conflict Resolution Resource Center
A Collection of Conflict Resolution Resources
This lens is a collection of resources about resolving conflict.
It contains links to websites, blogs, articles, and books to assist you as you work to resolve interpersonal conflicts or to head them off in the future. The focus is on mid-level conflicts in work-team, family, and other organizational settings where people work to resolve conflicts without resorting to formal mediation or litigation processes.
Photo courtesy of www.sxc.hu
A Humorous Look at How NOT To Handle a Conflict - A Video by Bill Harley
- Bill Harley Videos
All of these videos are funny. I'm focusing on the one titled "Is Not, Is Too."
Links to Websites, Articles, and Blogs I Find Useful
- Principle Driven Consulting
This is my business website. You can find articles and other resources here.
- Conflict Zen
Tammy Lenski has great articles, blog postings, and other resources to help you develop better conflict resolution skills.
- Mediation Training Institute
MTI has good mediator and conflict resolution training programs. They also have other resources available. This link goes to my affiliate landing page. Yes, I get a referral fee if you register for one of their training sessions from this page.
- Conflict Resolution Article at Mindtools
Insights into the Thomas-Kilman conflict model and how to apply it.
- The Association for Conflict Resolution
Articles, resources, conferences.
- Global Conversation on Conflict Resolution Blog
This blog takes contributions from conflict resolution experts around the world.
- Nine Steps to Resolving Team Conflict
This is a nice, concise article on the subject.
- Resolving Conflict Within Work Teams
Good description of how to define conflict in the workplace and what to do about it.
- Mediation Channel
News and ideas about mediation, negotiation, conflict resolution, and law by Diane Levin.
- Complicating Factors in Intractable Conflict
Discusses some of the problems with resolving intractable conflicts. A good source of ideas for how to view workplace conflicts that have lasted for a period of time.
- Managing Conflict in Work Teams
A good article with basic ideas for handling work team conflicts.
- Conflict Resolution Network
Twelve skills for conflict resolution.
- Resolving Conflict Resources
Another directory of conflict resolution resources for teams.
- Child Behavior: What Parents Can Do to Change Their Child's Behavior -- familydoctor.org
Information for parents about children's behavior problems from the American Academy of Family Physicians.
- Resolving Conflicts in the Workplace
A great resource for resolving conflicts in the workplace.
Videos That Show What NOT To Do To Resolve Conflict
Books I Recommend
More Books I Recommend
The field of mediation has expanded dramatically since Friends Conflict Resolution Programs published the original Mediators Handbook in 1982, the first "how-to" mediation manual available to the public. Since then, mediation has evolved from an alternative approach to conflict resolution for community activists to a process that has become part of our everyday landscape.Continuously in print for fifteen years, The Mediator's Handbook provides a time-tested, flexible model for effective mediation in diverse environments and situations. Completely revised, the new edition provides a clear overview of mediation and conflict; a section that walks through each step in the mediation process; a large "Toolbox" section that details the skills and approaches used by professional mediators; and a final section that looks at informal mediation. Whether new to the art of mediation or an experienced professional, people working in corporations, government agencies, community organizations, schools, and any other situation where there is a need to build bridges between diverse perspectives will find The Mediators Handbook a valuable resource. Jennifer E. Beer is the author of the original Mediator's Handbook and helped develop Friends Conflict Resolution Programs' well-known mediation training course. She is the founder of JB Intercultural Consulting. Eileen Stief created FCRP's mediation program and training course 20 years ago. She is now a partner in PennACCORD Associates, a firm specializing in dispute resolution and conflict management. She is co-author of FCRP's School Mediation Trainer's Manual. Friends Conflict Resolution Programs is a program of the Philadelphia Yearly Meeting of the Religious Society of Friends (Quakers) and is one of the longest-running mediation programs in the United States.