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Inadequate Workplace Training

Updated on September 11, 2013

We Need Proper Training

Due to the bottom line, one of the things that is falling by the wayside is proper workplace training. Training is considered a money waster therefore it is put on the back burner in many instances. If there is any way to avoid having to utilize resources and train workers then that's what will happen. Unfortunately everyone suffers when training is not taken serious. It leads to higher costs once dire mistakes are made. The costs are not only monetary either. Recently some instances have surfaced where there are deaths involved, deaths that should have been foreseen and prevented.

Incorrect Training is Dangerous

Once while working in a hospital I was to show an intern what type of work I did. I was given a check off sheet with which I was to evaluate his progress then sign it. The gentleman didn't show up till about fifteen minutes before the hour long session was over. He asked a couple of questions and was very personable, then asked for the signed sheet back. I refused to sign it because he did not do what it said on the paper. He got angry and left in a huff. I got calls from my supervisor and his boss. They could not make me sign it, but I'm sure someone did. Why go through the trouble of setting up a protocol when you don't think it's important enough to follow. And don't get other people involved. Some people feel pressured under circumstances similar to that.

One would think that workplaces would be in the forefront of training but unfortunately they might not be. Training might be offered but what is needed is adequate and correct training. One can be trained incorrectly if the trainer is lazy or incompetent. One of the ways around that is to research on your own. Certain governing bodies insist you look at the manufacturers instructions if you are working on any piece of equipment. This is one way to make sure you have an accurate idea of what you are dealing with. I personally was given incorrect training on equipment without the manufacturers instructions. Also handing people packets of "instructions" and telling them to sign off is not proper training.

Improper OSHA Training

Recently in my area there was an expose on training. A reporter signed up for a 10 hour OSHA class that ran less than two and a half hours. It is obvious that no one wants to sit and try to take in 10 hours worth of material. Obviously a lot went unsaid and the people left not learning what they should have. If the instructors were really serious about the learning experience this would have been broken down into two days including an hour for lunch and two breaks. It seemed no one was serious nor did they expect it to last anywhere near 10 hours. What makes this newsworthy is on how serious the subject is.

Airplane Safety Training

I was watching a show on airplane disasters and near misses. What surprised me was how many times it was alleged that the pilot was not trained on a particular type of plane. Now after a recent plane crash they are claiming that lack of training and other human elements are involved. Now the elements that are involved were no secret, and seemed now in hindsight to be problematic.

Sully the captain was lionized for what he did in saving his passengers on the "miracle on the Hudson". It was reported that he was prepared and acted calmly during the emergency because he kept up with regulations and safety issues. This is what everyone should do, know your job and stay abreast on anything that involves doing it better. It is best if the job provides the training so it can focus on specifics but if not the individual should try there best to keep current.

Passengers on planes can be better trained to survive an emergency situation. There are tips on what to do beforehand. Some are be aware of your surroundings, proper attire, knowing where all exits are and other things.

One of the most important training that comes out of the airline industry is in communication and flattening the pyramid. In 1977 two airlines collided on the Canary Islands killing over 500 people. It was learned that one of the captains did not wait for the OK by the air traffic controllers as was the rule.The co-captain was afraid to challenge him due to his standing as a senior pilot. They needed to wait until air traffic controllers gave them the all clear to go. The pilots could not see the other plane until it was too late, they collided into it while still on the ground.

What horrified everyone was the senselessness of what happened. It lead to new training where more team work is fostered and less fear of speaking up when they see someone doing something wrong. Also the idea of following proper directions is stressed. And that there are legitimate reasons for rules.

Pest Control Training

The Bed Bug Boon

As we know there is a resurgence of bed bugs around the world. This has been a boon for the Pest Control Industry. But initially some were unprepared for dealing with these insects. Most were familiar with ants, roaches and various outside vermin but not the new bed bug. For years they had been keeping a low profile popping up occasionally. That was all in the past, they seem to have returned with a vengeance.

Many Pest Control Operators (PCO) are still not trained correctly in bed bug eradication. Some have been using dangerous pesticides that caused their customers to become ill.

In order to find early infestations scent dogs are utilized. If the dogs are properly trained and have a knowledgeable trainers they can be 97% accurate. These dogs continually go through reinforcements which in They command good prices for their service so it can be tempting to some to not be so stringent with the continuous training.

Training In Health Care

With the economy where it is, even health care facilities are being lax with their training. This is totally unacceptable due to the harm it can cause. Medicine is a fast moving industry. There have been many changes over the years due to research and experience. Without proper training the people involved with giving care are not up to the job. Instead of proper hands on training they may be expected to train themselves from books or the internet. What also happens is they are given training material to look at on their on time at home.

Recently in the UK a man became brain damaged when his ventilator was turned off by a nurse in his home. She did not know how to use an ambu bag to breath for him or do a variation of mouth to mouth ( occluding the stoma) or mouth to stoma. One shudders to think how many people are in homes and facilities taking care of fragile individuals without the proper basics. Knowing how to use an ambu bag is taught in CPR classes and all over the web. Everybody might not be interested but you should be if you work with a ventilator dependent patient.

Facilities now like to work with casual workers or per diem. They are cheaper because they don't get benefits and get called when you need them. You don't even have to fire them, just don't call them back. Good managers can keep up with their training, but it is harder than tracking a full timer. Per diem and even Agency workers work at many different jobs in order to get a full time salary so they need to be trained specifically at every job. These jobs might be hesitant in paying them a salary for training.

Some facilities see the need for well trained staff. They also see the need for culture change. The airline industry has been called on to help in training some medical personal in working together and to have better communication with each other. And most important not to be afraid to speak up when they see a problem.

Computers and Other Machines

Many workplaces use computers and computerized equipment. Not only do the workers need to know about their industry and equipment, they need to understand their computers.

It is problematic if employees don't understand how the equipment works. If the staff does not know how to do quality controls then the data that is churned out can be useless. All equipment needs to be properly maintained and fixed when broken. If people are not trained to fix things than they work with broken items. And broken items do not work correctly nor give you correct information.

Video on Poor Training

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