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Ordering at the Fast Food Drive Thru
"...where for lunch?" When they say McDonalds, Papaw. He then says "Cheeseburger, fries & coke, right?" Then in chorus, they reply, “Yeeessss, sirrr..."
I think my older brother has the best idea when he takes his grandkids to McDonalds, Burger King or any fast food restaurant drive-thru. No kidding, the kids are all satisfied and there is never any bickering. He’s got it down to a simple science any adult or child can understand and it doesn’t take him fifteen minutes to order. When I first saw him do this the first time I thought, amazing, truly amazing. He’s considerate of the kids, the order taker at the window and particularly the cars behind him waiting to place their orders.
Now he just asks the kids, where for lunch? When they say McDonalds, Papaw. He then says Cheeseburger, fries & coke, right? Then in chorus, they reply, "Yeeessss, sirrr. Very simple, he orders for all at once. The employee understands the order and it is filled quickly and correctly much to the appreciation of the kids, the employee, the cook and all those in line behind the car. A minimal amount of time is taken and the results are appreciated by all.
Now in contrast, this is what I observed over this past weekend. I was directly behind the lady as she pulled up to the speaker to order for herself, hers and the neighbor’s kids. I believe there were 4 or 5 kids, I can’t be sure because I never got to see them all…and it went something like this-- "Hi, I’m watching the neighbor’s kids too, today, so Billy what do you want?" Now I never did see Billy—I think he was rolling around wrestling with one of the neighbor’s kids in the back of the SUV, because she never did get him to tell her what he wanted. "Never mind, Billy, Madeline, what would you like…? Now Madeline must have ordered something with tomatoes because I heard the lady confront her by saying, "you know tomatoes break you out, can you get something without tomatoes, because I don’t want to have to explain to your mom about you having tomatoes when I know they break you out." "Angela, what do you want—Aaron, Aaron stop choking Billy, now what do you all want for lunch?" "While they are thinking, I’ll have the McRib, and I’ll let the baby suck on one of the bones…she has her bottle anyway. What! You’re not carrying them any more? Oh dear, well, I’ll just have a Big Mac Burger, combo… super-sized—" Then I heard a scream as one of the boys rolled out on the pavement on the other side of the car. I couldn’t tell which one is was, but the lady hollered for them to get back in and make up their minds as to what they wanted for lunch.
I checked my rear-view mirror and found that two more cars had pulled in behind the VW behind me. I was thinking that if I had my camera I would love to have pictures to back all this up. Now I wish I had gone to Subway instead.
Madeline finally settled on a fish sandwich, and Aaron must have wanted a BigMac too, because the lady said that was too much for him to eat and she wasn’t going to be wasteful and for him to pick something else. Now while she was waiting for Aaron & Billy, she ask the girl at the window to read back what she had so far… I couldn’t make out what all the girl read back but I did notice a pick-up truck pulling into the line behind us all.
I would have hated to be the order taker--, I don’t think I could have read back the information because of all the confusion and changes in ordering. One car in line behind us blew his horn, obviously he had picked-up on what was happening with the SUV in front of us all. I just shrugged my shoulders because I couldn’t go anywhere and was likewise getting a little perturbed myself because of the inconsiderate situation at the call box ahead of me.
Then I heard a cell phone ring and I said, "Oh, no…" sure enough, the lady’s cell phone was ringing as she told the call box, "Just a minute—" and she reached and answered the phone. I wouldn’t go so far as to say that the line behind us was of little or no concern to her, but if it was, she didn’t let it bother her. She turn and said, "Just get the boys a cheeseburger I guess—Two, and two more cokes."
I never was more glad to hear the voice at the call box say, "Pull around", and believe me, as she moved we all moved up. I ordered and pulled around the corner behind her, but not too close. Then I noticed she pulled forward and got out of the SUV still on the cell phone. When I approached the window, I gave the girl my card, she took it and slid it through the card reader and I could hear the people in the back of the restaurant still bickering over the previous order. The young lady handed me my card and my order and thanked me for choosing their establishment. I pulled off looking back and the woman was still hollering at the kids and talking on the phone as two employees came out the door with bags in their hands approaching her SUV.
I don’t know what happened with that lady and those kids. I do know I’m not nearly as good at multi-tasking as she was, but I do have her tag number mounted on my dash with a description of that SUV, and a description of her, just so that I can make sure I don’t find myself in that predicament again.
© 2010 SamSonS