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Updated on November 23, 2012

When good Tim Hortons coffee goes bad

Tim Hortons... those of you who have never visited Canada might not be aware, but "Tim Hortons" is a national institution in the Great White North, with close to 3000 locations across the country. Tim Hortons coffee, named/founded after a former Toronto Maple Leaf hockey player, was first sold in 1964. Today, in addition to Tim Hortons locations in Canada, there are over 400 Tim Hortons stores located in the US. Just the other day, Tim Hortons opened up its first 12 new locations in New York City.

Many loyal customers however, are very concerned about a recent decline in the quality of the coffee we have been drinking. More specifically, we have been frequently subjected of late to burnt coffee.

On behalf of these good and loyal customers, the following letter was sent to Tim Horton's corporate headquarters in Hamilton, Ontario:......

Tim Hortons - The Heaven and Hell of Coffee

Tim Hortons Coffee.. a Canadian Tradition
Tim Hortons Coffee.. a Canadian Tradition

Letter to Tim Hortons Customer Service

Dear Customer Service / Person in Charge of Calming Down Upset Coffee Drinkers at Tim Hortons:

Being a patriotic Canadian, I have been addicted to the life-affirming caffeine of Hortons coffee for many decades now. In fact, as an infant, I preferred to suckle on a pacifier dipped in a medium double-double, rather than on my mother's teat.

I have shunned the triple-grande-foam-mochalino-caramel-biscottichino of imported caffeine houses (like the one that uses a naked prostitute-mermaid for a logo), in favor of the java being sold in the name of the great former hockey star. As I do not serve in the military, I naturally feel that my loyalty to Tim Horton's is the most patriotic thing I can do. In fact, I planned to give out Tim Hortons gift cards for Xmas this year to all my family and friends (as well as a $200 gift card to my future wife as a wedding present in place of a less meaningful engagement ring).

Yet I have noticed a disturbing trend of late... burnt coffee.

Today, I waited in a typical Tim Hortons morning line up (approximately 7 and 1/2 hours) for my 1st of 17 daily coffees. I actually ordered two coffees: one for myself, and one for my boss at work.

I opened the lid of my coffee cup with the anticipation of an obese child opening the wrapper of a chocolate bar which had been smuggled into a summer camp fat farm.

What did I taste as I had my first sip? Not the taste of your near-orgasmic coffee, but something so burnt is seemed as though it had been brewed amongst the fluids of my 2001 Honda Civic's engine.

Mr. Tim Horton

If he was alive today, what would former hockey great and Tim Hortons Coffee chain co-founder Tim Horton say if he knew that his coffee was being cruelly destroyed?
If he was alive today, what would former hockey great and Tim Hortons Coffee chain co-founder Tim Horton say if he knew that his coffee was being cruelly destroyed?

Sadly, I have been conditioned to expect such disappointment, as the problem is not isolated to one Tim Horton's franchise, but is spreading across the land. I would estimate that at least 20% of the coffees I order from Timmy's has been burned (20% of $1000 = $200 worth of destroyed coffee) I shun to think of the sadness the Colombian coffee farmers would feel if they knew that the beans for which they toiled were so badly treated.

Worse yet, when I brought back the coffee for my boss, she took one sip, looked at me and said "THIS is exactly why you will never be promoted". I estimate that the fall out from this one burnt coffee will be responsible for a future salary loss of approximately $100,000 over the course of my career.

It is with great sadness I write to you in the hope that something can be done to easy my pain, as well as that of the thousands of loyal Tim Hortons coffee drinkers who rely on Hortons coffee each and every day.

Funny Tim Horton clip posted on YouTube (from the CBC's AirFarce program)

This coffee tastes like !$%!#%%@#!
This coffee tastes like !$%!#%%@#!







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    • Billrrrr profile image

      Bill Russo 4 years ago from Cape Cod

      And I thought only Dunkin Donuts and Starbucks had lousy coffee. I was planing to move from Cape Cod to any house in Canada near a Tim Horton's. After reading this I am going to call the broker and tell her to stop the search. I'll get my burned coffee at Starbucks. It will be horrible and way overpriced but at least I will save the cost of moving.

    • profile image

      carol 5 years ago

      Pre Wendy's you couldn't get a better coffee anywhere. Since then meh.

      I can make it better at home.

    • That Grrl profile image

      Laura Brown 5 years ago from Barrie, Ontario, Canada

      Coffee at Tim Hortons is 50-50. I don't know why you are ranting about Tim Hortons in particular. Most restaurants are 50-50 for food and drink in the past dozen years or so. Stop eating out. Save your money and have something better at home. Coffee is not hard to make. I'm drinking one I made myself right now.

    • craiglyn profile image

      Lynda 5 years ago from Ontario, Canada

      If I had experienced a burned coffee 900,000 times I wouldn't have gone back for the millionth cup . : )

    • profile image

      Veronika 5 years ago

      I'm from Hamilton too , living here for 4 years already and yes I did experience a burn coffee million times , even If I made them redo my DD it will still taste like s.h.i.t. , I don't know it used to be good but now its either burnt. too sweet, not sweet enough, not stir properly, too creamy .... Its just bunch of kids working there that are paid a minimum wage so they don't give a damn about how the coffee is prepared - they are there to make their $80 a day and go home.

    • craiglyn profile image

      Lynda 5 years ago from Ontario, Canada

      This is so strange because I have not had a burnt Tim Hortons coffee yet - maybe that's because I am in Hamilton and they wouldn't dare burn a coffee in Hamilton where it all started - : )

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      Maryann 5 years ago

      The coffee isn't burnt. I believe that the Tim Horton's franchise, like they changed the donuts, have actually replaced their coffee with a cheaper type altogether. I've noticed this trend since January 2012 at most restaurants in my city. For a while, there was one Tim's downtown that kept true to the old brew but sadly, it converted too.

      Over the summer though, I did go to Cavendish, P.E.I. and experienced pure heaven - every cup of Tim's was Classic-Fantastic, but I wonder how long it will last before they too convert to the cheaper brew. It is my personal belief that Tim's is hoping that most people won't notice and will continue with their Tim's habit / routine and for the most part, they aren't wrong.

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      Dissapointed2 5 years ago

      I went to a TH before and ordered my coffee and a steeped tea for the wife and because they didn't feel like brewing a new pot of tea because they were out they told us to go to the TH's a couple blocks over. Not to mention that I was in the drive through waiting for 10 - 15 mins listening to them screw around inside because they left their headsets on so we could hear everything. I was so annoyed that I wrote head office and all they said was "We'll talk to the staff there about this". Nothing to compensate me for the inconvenience time I waited there and then having to drive a few blocks away and wait again.

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      Scott Telting 5 years ago

      I have found over the years that the taste of the coffee at Tim Hortons has been gradually deteriorating and that the most significant change characteristics has been a lack of actual underlying coffee flavor strength which as well parallels a burned smell and taste. The conditions presented do vary considerably over the franchise location and appears to be less problematic on average within stores that are outside of the big city.

      I will also agree with the recent poster who stated that Diarrhea symptoms manisfest regularly after eating the breakfast sandwiches. This does not happen with anyone elses product tested over time and as such, signals a potential problem with the tim hortons product when ingested.

      Overall, there is evidence to support that statement that the quality of the coffee appears to parallel the timeline that the chaim went public and that the food scientists working for Tim Hortons had intentionally made chagnes to increase profits over quality.

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      J.H. Grenier 5 years ago

      I was told that they use monosodium glutamate in their coffee.

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      Veronika from Hamilton, On 6 years ago

      I have never been addicted to coffee until i met my husband.. he was and still is the biggest TIM Horton LOVER and he got me into it also. But I actually had have several problems with Tim Horton's coffee and their other stuff ... here I go :

      1 ) Their coffee never taste the same ( I always order large double double and sometimes it taste like there is no sugar whatsover - sometimes it tastes like triple triple )

      2) Many times their coffee smells and taste burnt ( I don't know what the heck they do with the coffee but it is terrible - ( It is so embarrassing for me to go back and tell them to change my coffee - because they still serve me the damn burnt coffee )

      3) Their lids on coffees sucks ! It leaks everywhere !

      4) It is addictive ! ( I believe they put a nicotine in their coffee )

      5)Their coffee isn't always fresh as they advertise !

      6) The prices are increasing ! ( it takes a lot of money a month just for stupid cofees !


      1) if you order sandwich ( there is a great chance to geat a burned one !

      2) Their tomatoes are kinda mushy , lettuce is many times damaged,spoiled

      3) Sometimes you can find horrible things in your food ( happened to me twice in just one week ( first time , i found a one long lash in my bagel belt , second time i ordered bagel with cream cheese and i found a long plastic piece in it , let me tell you i was so pissed )

      AND NOW THE MOST IMPORTANT I HAVE NOTICED : I GET DIARRHEA!!!!!!!!!!!!!!!!!!!!!! EVERY TIME i have coffee + breakfast sandwich i get the SHITS !!!!

      and now : why do i keep buying from them ??? because i don't have a time to eat something in the morning home , im bussy person - i like their stuff , but i just wish they all get it right , and that i stop having to go shit right 5 minutes after i drink their damn coffee ..

      This is really a piss off.

    • profile image

      Keith 6 years ago

      To GLNJxotimdonuts1: Since you mentioned NY, take a ride across NY State on Interatate 90. See

      There is one at the Seneca and Clarence rest stops.

      Better yet come in to Victor, NY at exit 44 and visit the Horton's in town. Owners Ed and Nicole would love to meet you.

    • how-to-make profile image

      how-to-make 6 years ago from India

      Simply a great hub. I like Tim hortons cofee.

    • profile image

      no more timmys on the ice 6 years ago

      first time out skating on the lake this year picked up my usually timmys got the skates on and when i took my fist sip, it tasted like charcoal, i don't buy their coffees everyday anymore i got tired of paying for the burnt taste, even their toasted sandwhiches taste burnt. the only things i buy from tims are doughnuts and ice caps

    • GLNJxotimdonuts1 profile image

      GLNJxotimdonuts1 6 years ago

      I haven't had a Tims donut since 2005 and miss them terribly. Here in NJ USA I haven't been able to find them. If anyone can tell me where in the USA NJ or NY or Pennsylvania, I would really appreciate it. I LOVE THEM.

    • profile image

      Gord 6 years ago

      If you want a good Tim Horton's cup of coffe go to the 1 @ steels & the 400, they get it right 99% of the time.

    • profile image

      Mason Freeman 6 years ago

      Disgustingly burnt coffee is all too common at Tim Hortons and even now under the Golden Arches. I have had to have 50% of my coffee's replaced in the past month because they tasted of burnt $H1T. To add insult to disgust, I frequently receive a replacement cup from THE SAME DAMNED POT.. I don't hesitate on my second burnt cup, I request the manager, and my money back. Speak loudly so other customers realize their taste buds aren't mistaken, that coffee is burnt.

    • leahlefler profile image

      Leah Lefler 6 years ago from Western New York

      I love Tim Horton's (when the coffee is not burned - I have fortunately been spared the experience of incinerated coffee). Thanks for a moment of hilarity in an otherwise dull day!

      You know, if you have a kid playing Timbit hockey, you get free Tim Horton's stuff after every game (there is a statement printed on the inside of every Timbits jersey that the kids show to the guy behind the counter). This is the primary reason our kids play hockey...

    • pmiles profile image

      pmiles 6 years ago from North Carolina

      This is incredible.

      I have a sick obsession with Tim Horton's. Whenever I go up North I bring a bunch back home.

    • profile image

      orest bilyk 6 years ago

      i would like to know why very few tims shops can make a coffee order right , over the last many yrs i have had my share of timmies coffee always a large DD simple to understand when ordering, not so,i am sick of getting my coffee and after driving away from the window taking a drink then only to find out i am tossing it out the window again . when a person orders DD that means DD taste buds require it seems like when i get my coffe it barely has one sugar let alone two ,i am sick of wasting my maoney and will never be back for their product again ,why should i when all i do is toss it out ,if i choose to go back well , not a easy thing to do when running to work , hard to turn around and then wait in line again ,only time i will get a coffe right is if i stan in line in the store and complain when i watch them make it , whene i go to coffee time for coffee never had a problem when asking for DD, always perfect always right so why can some other shops make coffee right for their customers when timmies seems to never be able to accomplish this small task. maybe they should clean the sugar disspensers more often so the proper amount of sugar is disspence and do regular checks on it to make sure it works right . but as far as i am concernd i will never be back again sick of one sip and out the window it gose . i will dedicate my bussiness to a coffee shop who knows how to produce a coffee at a drive through the way a customer wants it not the way the shop wants u to accept it boo to timmies hail to coffee time the coffee shop of choice

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      Timmies employee 7 years ago

      I currently work at a timmies and were very good for keeping it within the 20 minute rule, but sometimes even our fresh coffee somehow tastes "burnt"

      It's either the grinds or the machine. Probably the machine because they run for 9483652974854 hours a day. Maybe we need to check the temp of the water more often.

    • Rusty C. Adore profile image

      C Levrow 7 years ago from Michigan

      I love Tim Horton's coffee (can't afford it anymore, but still love it). So far I've yet to have a bad experience, but this has definitely opened my eyes! Good read. My favorite part was the bit about the "...naked prostitute-mermaid for a logo" :)

    • profile image

      erta 7 years ago

      yes i too am leaving timmies behind and sampling more at home with a "good coffee maker" which makes all the difference, saving alot of money, time and dissapointment. i have been a regular since they opened in Calgary in 80's. and a dbl dbl made right was heaven. the last few yrs, less and less

    • Mercredi profile image

      Mercredi 7 years ago

      Thanks for the super spectacular article! It's always good to see other Canadians on here. Keep telling the world about Tims!

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      Rob 7 years ago

      I feel your pain, but I think the problem runs deeper than burnt coffee, I think they are now using different (cheaper?) coffee, or something has changed drastically in the roasting or brewing process.

      That distinct Tim Hortons "flavour" is gone completely from every cup, only bitterness remains.

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      michelle 7 years ago

      I too am a Tim hortons addict, I LOVE the steeped tea, and because nowhere else makes it, I am forced to buy at tim hortons. I love my local stores the staff is always very nice however...every year I notice the sugar getting less and less in my tea towards christmas, due to lack of cleaning the sugar dispencers.. so I change my order to add another half sugar, I didn't mind adjusting, I understood they were a very popular business and the machines get used very well.. but then they would do their (YEARLY?) cleaning and all of the sudden my teas are WAY too sweet, so I adjust my order again to 1 sugar instead of 2 sugars or 2 and a half sugars. Now I am starting to get upset because I drive a ways out of my way for tim hortons (expensive with gas these days) and I get all the way back to where I came from, and I have a bad tea... I HATE starting my day with a bad cup of tea.. way too sweet or not enough sugar.. on top of all that I drink MILK in my tea, I cant count how many time I have had to take my tea back to tim hortons to have it replaced with one with milk instead of cream... And if that wasn't enough to make me not come back.. they stir my tea with a coffee spoon.. may see small.. but I can taste coffee in my tea, and for a person that dislikes coffee very much.. it ruins my whole day... when I do get that PERFECT tea.. and all that is going through my head is (homer simpson drooling) because it is so good, I pretty much down the whole tea and want to go back for more... unfortunately I would have to say that my good to bad tea ratio is %80 bad %20 good, I have my local staff trained well but if i go outside my regular timmies.. I expect a bad tea... I spend anywhere from $300 to $500 a MONTH in tea from tim hortons.. and I swear if I could get STEEPED tea anywhere else, I would never set foot in a timmies again.. I have wasted so much money over the years that I hate myself for it. TIM HORTONS YOU HAVE A LOT OF LOYAL CUSTOMERS... DON'T TAKE THEM FOR GRANTED.. WE WILL LEAVE.

    • profile image

      Grace Coffee Junkie 7 years ago

      I am from Mannitoba and I haven't had Tim Horton's either!

    • mythbuster profile image

      mythbuster 7 years ago from Utopia, Oz, You Decide

      I haven't had too many difficulties with the Tim's spots out West, Greek One, but occassionally I get a bad one and take it back. I enjoyed the videos... might try asking for chicken McNuggets at Timmy's if I do get another bad coffee! lol

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      willy wil 7 years ago

      i was born in hamilton ontario, and the line up at tims has always baffeld me.

      since then i have moved to europe where i can get a real espresso almost everywhere. i love livig in a town with NO Tims, No mc donalds, No burger king, No harveys, NO pizza hut etc...(the list goes on).

      here i can get real food, and real coffees, AND the people running the business are the owners, who i know on a personal basis. my advice to people living in north america - don't go to franchises and you wont have this problem of getting consistently bad coffee.

    • Greek One profile image

      Greek One 7 years ago

      Thanks Munner1...

      Yes, I have made the McDonald's discovery.. and many is the day that i have succumbed to the temptation to venture under the golden arches.

      I still think that Tim Horton's done right is far better... when it is not burnt,that is

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      munner1 7 years ago

      Very well written. Do you write professionally, as a carreer? anyhow, what self-respecting true north canadian doesn't frequent "Timmy's?" at least once a day? unfortunately, there is much truth in that letter. and it MUST be said, at the risk of sounding unpatriotic...McDonald's makes FANTASTIC coffee for a fraction of the cost as it is refilable!!! every coffee bean harvesting "columbian" need not shutter or wince in breath holding anticipation of BURNT DISAPPOINTMENT. in fact, i hesitate to divulge this unchartered treasure. but i feel your pain, and would hate to see you lose your promotion. in fact, i may be so bold as to say your future may depend on your decision to "risk" the regular and go for the Golden Arches! you can just forward me a percentage of your new position mr/mrs $100,000 per year!!!!!

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      Kathleen 7 years ago

      Bought a Ti'm coffee yesterday. First one in over a year. I use K-cups too. The first sip, I near gagged. You could smell the burnt. I left it in the car and took it out this morning. I took a smell again and could still smell it. What are Tims doing????

    • profile image

      megan 7 years ago

      Want the best coffee ever? Buy a "French Press" (cheapest and best coffee maker on the market!), grab a bag of Medium Roast "Kicking Horse" Coffee and 18% table cream.......grind the beans fine, let steep 3 minutes in boiling hot water, then plunge the French Press down, add the 18% cream and OH MY GOODNESS, THERE IS A GOD! For all those patriotic Canadian (of which I am one!), let's not forget the mighty Canadian Timmys was sold to the USA...don't they already get enough of our $$$???

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      it's just not coffee 7 years ago

      Tim's coffee is not for those who like the taste of real coffee. A double-double hardly constitutes coffee at all as it is mostly sugar and cream. If you notice the next time you walk into a Tim's it doesn't even smell like real coffee and it tastes disgusting. Their prices will keep increasing as the quality goes down because they will still be making a ton of money. Try a local cafe or brew your own java, you will notice the difference.

    • profile image

      Former Timmy's Fan 7 years ago

      Alas, you need to head north of Toronto/GTA for a fine cup of Timmy's. Quality of service, pride of ownership and, hence, quality of product is MUCH better.

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      valerie day 7 years ago

      I live in canada and I have never had a tim horton's coffee. How many of us are out there?

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      Luiz 7 years ago

      I am so sorry for my Canadians friends. I have been in Edmonton area last April and for several times I have been driven to one Tim Hortons. Just for courtesy I never complained with my buddies but it was the worst coffee I'd ever tasted in my entire life. Well, now the truth comes out. Finally!

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      Jdog 7 years ago

      You guys are all flailers,

      I worked at a Tim Hortons for 2 years, and let me tell you, corporate isint ganna do sh!t about it. Same with the franchisees and the people who work there. The days are devided into 2 periods, day shift, and night shift. When it's 10:30 at night, and a customer hasen't entered the store in over half an hour, your obligated to pitch the pot. If you are in a morning line up and your coffee tastes burnt, the machine has an error, let me tell you, that coffee does not have time to sit there and bake. So you all have too much time on ur hands to sit there and complain about burnt coffee, go to a different location or stop complaining.

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      Dave 7 years ago

      I can't drink it me the shits.

    • Greek One profile image

      Greek One 7 years ago

      I'm sure other coffee joints do screw up... but once you have had a yummy double double from Tim Hortons.. it's a let down when you pay for something you except to get and don't receive it. Now if you or your wife would kindly deliver coffee to the rest of us, we wouldn't have to spend time in those darn line ups!

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      Mossman 7 7 years ago

      People talk as if no other coffee joints or restaurants screw up orders. I find it hard to be 100% satisfied in any establishment nowadays; if the food is good then the service stinks or the place is dirty or something else is wrong. I like to eat and I like to drink coffee and consistently the best food and the best coffee is what I or my wife make at home; there are no bad mornings, middays or evenings because of food or coffee unless we are on the road. Why would anyone rely on someone else to give them something which seems to be so important in their life especially if it's usually done wrong?! If you can't change for your own good then you can't expect someone else to either.

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      Lecie 7 years ago

      i don't like coffee but my dad is an avid coffee drinker. for as long as i can remember i have woken up in the morning to the smell of folger's coffee through the house. more than 25 years ago he decided not to rely on coffee shops. he said coffee is supposed to put you in a good mood in the morning, but back then it just made him angry when his coffee was burnt or made him late for work. so now he's derived his own way to do it so that he starts everyday off well.

      love your hub it brought back the coffee smell to my sensory.

    • Greek One profile image

      Greek One 7 years ago

      I agree with you 100%.

      and if you can't get it fresh in Hamilton.... you can't get it fresh anywhere

    • profile image

      InATimmiesrightnow 7 years ago

      I'm in a Tim Hortons right now - as I type this

      Its true when they get it right... its the most amazingest coffee experience ever medium double double done right its amazing I prefer it to imports 90% of the time, However the odd time the teen or passionate person behind the counter can f*** it all up. :|

      -But I still buy for that probability that it will be great

      This article should also be posted for their Boston Creams - by half the day they are always sold out in every dam location and I live in HAMILTON! AGHHH lol

    • profile image

      Mike Chronos 7 years ago

      Interesting hub. I haven't spent much time in Ontario but I've heard of Horton's before.

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      Chris 7 years ago

      Go check out the sites which is the name of the company that operates Tim Hortons and and see what this company is all about. Churning and pumping and dumping of franchises. Will never spend another dime at Tim Hortons after reading this.

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      Nick Laurin 7 years ago

      Yeah, It is like this around here also, I was a dedicated Tim Horten er...... But They pulled the last straw, I too am an addict.My landlord gave me a $100 Gift certificate, Hammered that off in less than a week between myself and my girlfriend. I got sick and tired of Not getting a proper coffee where I would go over to next town, Sometimes it would be better. others not by much at all. I live in Penetanguishene ontario, The next town is called midland. Anyways, Between Timmy's Being on a budget and shorting me out for either sugar or cream, Or the goddam upselling.

      They cant even make what I want properly, Let alone try something I don't want at all....... They tell me the machine needs "Cleaned, or Calibrated" Bs, But I don't even work there, And I can tell a triple/triple from a double/double, or even a Regular. But they don't care, they send it off anyway. even though you spent the money you suppose to, and you don't get back what you are suppose to.

      I Now own a single cup coffee maker. It takes K-Cups, or you can use the nifty little basket that houses the coffee grinds. either way I make my own coffee now, It is consistant, and convinient. The only money tim hortons is getting from me now is from there coffee grinds that I buy at the grocery store even. You need to use the 18% Cream, But Im tellin ya, If you were to try this. You are saving allot of money. I spend barely under $5.00 on cream and that is for a 1Liter, that last 2-3days, And $7.00 on a 369g can of Timmy's coffee, that last 3-4 days. I spent more than that a day. And I am forgetting to tell I use Bottled water. $2.00 for 18Liters and it last me about4-5 days.

      My machine is a kuerig single cup coffee maker. Check it out on google. It pays for itself and you get almost just as good coffee on their best day.

    • lxxy profile image

      lxxy 7 years ago from Beneath, Between, Beyond

      I've drank and eaten at Hortons before, great stuff. I love those mini bites of pastry they sell. Combined with coffee, it's a morning meal.

    • SomewayOuttaHere profile image

      SomewayOuttaHere 7 years ago from TheGreatGigInTheSky

      funny! love the reference to the kid at the fat farm! sippin' my Tim's btw as I read....

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      meghan 7 years ago

      I have to say I am no coffee conasieur but my god my last 5 or 6 coffees have been absolutely HORRIBLE. Burnt so bad that even after I brushed my teeth twice the taste and smell of horrible burnt coffee still haunts my mouth. It is soooo bad. I keep going back in hopes the next cup will be good, but it doesn't seem likely at the moment.

    • Greek One profile image

      Greek One 7 years ago

      mmmmmmmmm consistently bad!

    • Lymond profile image

      Lymond 7 years ago from UK

      I was after where it went from there :-) And as far as I understand, the reason coffee shops overroast is because it's easier to get every cup tasting the same (i.e. burnt)throughout the day if the coffee is overroasted

    • Greek One profile image

      Greek One 7 years ago

      They asked that I tell them the location of the store I went to. I was going to cut, paste and send them their entire franchise listing

    • Lymond profile image

      Lymond 7 years ago from UK

      what happened?

    • Shadesbreath profile image

      Shadesbreath 7 years ago from California

      LOL... This is good writing. Just funny. I love when I stumble across someone like you on HP. I almost bailed on this one in the opening paragraph, thinking it was going to be a "local" piece, but I hung in there figuring the forum wit would be in it. It was. :)

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      ed 8 years ago

      I was just on the site and will never enter another one again. This is a great read if it was your dream to own a tim hortons.

    • Greek One profile image

      Greek One 8 years ago

      They asked me where the incident took place.

      I was thinking about sending them their entire franchise listing :)

    • Paper Moon profile image

      Paper Moon 8 years ago from In the clouds

      I have been conditioned not to expect one, but would love to hear what reply one might get from such a wonderful letter as this. Kudos.