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What is the worst restaurant experience you have had, and was it resolved by management?


Having management experience in the restaurant industry, I have seen the highs and lows of it all. Resolving customer concerns and complaints is important for customer retention. Sometimes, the situation cannot be fixed. I've been on both sides of the coin and can empathize with the other. Please share your horror stories.

 

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P. Thorpe Christiansen (duffsmom) says

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