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2010 Topps Million Card Giveaway - Oh The Agony and Shame
May 27 - Requesting Shipment of 10 Cards
Agony and Shame?? You bet....
First, let me preface this with the reminder that I actually started off thinking this was an interesting interactive concept for collectors and that Topps, while not getting it perfect, was at least thinking outside the box.
I was right... at the time....
Since then, Topps has gone on to completely destroy the credibility of this program, in my opinion anyway, for two reasons. One concerns all of the collecting universe and bears the brunt of the AGONY claim. The other concerns my personal experence and helps to explain their shameful actions. Let me explain...
The AGONY here is that Topps, very inappropriately, made the 2010 Topps Steven Strasburg card a redemption in this contest. It should never have been included in this way since most collectors won't have access to it. In fact, by definition, this immediately discounts this card as a rookie card since it needs to be in general distribution. It should have either been included in Series 2 or held for the Updates set. We only have one company left and they are already doing things to hurt their own market (as I predicted might happen without any competition - in an earlier hub). Strasburg is a definite draw for every remaining baseball card set issued this year, making him a redemption card in this year's base set was a colossal mistake. And he won't appear in the Topps factory sets either (as far as I know).
Shameful Customer Service from Topps
What is Topps thinking here???
OK, now the SHAME....
In the first picture above, you can see my shipment request for 10 cards that were in my collection. They charged my credit card in May. The cards, as of today, July 9, still have not arrived. Yes, that's 6 WEEKS people. I figured I had been patient enough at this point. Leaving messages in the site itself doesn't get you anywhere so I found another contact email and got the reply shown in the second picture.
Please note that I did not cut anything out. This was the reply straight from Topps. I'm not paraphrasing and I'm not interpreting. I took a picture of this so you could see what they said for themselves.
Mike, the responder, claims that the order is still pending or actually PENDING. Love that. See, my order page doesn't actually have a status on it, it doesn't even look like there is a place for it. I'm sure Mike's administrative page says PENDING, but my user page doesn't. Then Mike claims that he sees my order is for 10 cards and that they are still being "gathered"....
...SIX WEEKS LATER...
(go ahead and say it with the Spongebob Squarepants voice - it sounds even funnier that way!!!)
Are you kidding me? My kids could organize a million cards, by set, within a week - and they know nothing about cards. All they would have to do is match up the design!! I could do it myself inside a week. How on earth is Topps taking six weeks just to "gather", a.k.a. FIND, my cards??? Then, Mike goes on to suggest that I should wait another 10 business days to see that the PENDING status goes away. Wow, no I mean WOW!!! Ten more business days would be another 2 weeks. Eight weeks to get 10 cards that should have been shipped within a week, like every other business transaction. I might be a little slow myself shipping cards out at times but I would never take 8 WEEKS!!!
The true shame here is that Mike thought capitalizing PENDING would make me feel stupid - as if it should be there on my page. Well, it isn't - maybe it's just me. Mike also feels that "gathering" my cards after 6 weeks makes some sort of sense. I was joking before but really, organizing a collection shouldn't be that hard, especially if it's your business that you are getting paid for. One million cards sounds like a lot of cards but in reality, it isn't that much. I'm a nobody and I've had as much as a half million cards at one time - I can't imagine Topps couldn't do better at keeping it straight.
I assume that this is just an oversight since I've honestly not heard widespread problems with the shipping of these cards (I've heard all sorts of complaints about the condition of the cards though). This is an order that slipped through the proverbial cracks. What I can't believe is the shameful way the Topps Customer Service representative handled it. It's a mistake, it happens. Just admit it and make amends - don't try to turn it around on me - I PAID for the cards 6 weeks ago. I live in NY, I could go to the warehouse in Pennsylvania and probably find the cards myself...
Anyway, the bottom line is, don't wait too long to check up on your order. And for Topps, I say this, just fix it already.
I hope you laughed as hard as I did... it was the only way to keep from screaming!!!