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Cell Phone Games through Easy Edge!
Money, Everything Seems to Cost Money?
Warning to those who don't know.....
I have to share with you, this experience of downloading games through Easy Edge. Unbeknownst to me, this feature has been on my phone, when I got my phone. Not only on my husband's phone, but my daughter's as well.
Personally, I guess, I have to say.... I am out of the loop, when it comes to knowing about the new and upcoming things. When we decided to get one of our children a phone, nothing was mentioned about easy edge, and it's capabilities.
We really didn't find out about it, until, one day....we received our bill. Of course you can guess? It was higher than normal. I couldn't figure out why, until I took the bill into the cell phone company.
Come to find out, our daughter's phone had something like 100 games downloaded! I casually asked her one day, has anyone borrowed your phone? She said, no, why? I have to honestly say, my daughter, is not a person, up to date with the current trends either. She rarely carries her phone. When we ask her where her phone is, she has to think about it, and then run and dig it out of some dark corner.
I had never seen her, playing games on her phone. When I saw the names of the games downloaded I knew right away, she couldn't of done it. She doesn't watch t.v., except selected movies.
So to try and not drag this out...the only thing we can figure is one day, she left her phone at a friends aunt's house. I thought it was safe, turned off, till we could get by there to pick it up. This is the only time we can figure someone must of downloaded those games.
You probably figured out by now, that each game downloaded cost so much money. That starts to add up pretty quick:(
The cell phone company, was able to stop any additional games from being downloaded. Yet they could not stop the charges from the games that were already downloaded. The only way to stop them, was for us to bring her phone in.
So we did, they physically deleted each game. I asked, if I called the main office, if they would reverse some or all of the charges? The man said, they might, it's worth giving it a try.
The main office lady, was one of the people, who sticks to the book. She would not budge, to even talk it over with her manager. Over and over, she would pleasantly say her lines, that they couldn't reverse any charges because the phone wasn't reported lost or stolen.
I told her, it wasn't lost or stolen, she knew where it was. So the lady said, you should of contacted us to let us know, it wasn't in her possession. Not like the old days of customer service where the customer is always right.
After the games were deleted, I got another bill the next month, with more charges for some of the same games, then the next month too:(
Now I am really upset, how can this be, I physically took the phone in, to have the games deleted. So I took my current bill in, and asked to speak to the manager. I explained my situation, and the money we had already paid for these games. I mentioned to her, that I thought there was the technology to charge these games from the game companies to our phones. She assured me that there is no way for them to do that. That the only way, these charges can occur is if the person who has the phone, downloads them and accepts charges.
She found that there were still charges occurring from the previous subscriptions. She felt that the games must not of all got deleted? It was also explained to me, that some of these game downloads, have not only a one time fee, but a reoccurring subscription, that charges your phone every month, whether you play the game or not.
We did bring our daughter's phone back in. The sales lady, was informed about our situation, the last time we were there. To her surprise there was no games on the list in my daughter's phone. She took it to the manager, and they called the main office, and found out, that even when the applications of the games are deleted...sometimes they are hung up in the loop, so to speak, and keep charging your phone.
We all learned some new things about these games from easy edge. I let the manager know, if I had been given, the option and explained the capabilities of my daughters phone at the time of purchase I would of elected to not allow her phone access.
She did say, she may impliment this with her staff, to avoid future problems, like we had. The manager did, reverse a good portion of the charges...as far as I know, they will not reverse all of them. I am grateful it is finally straightened out...almost 4 months later.
I hope this warning, will save some of you much trouble and expense...who have children on their cellular bill:)