ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel

How to Investigate an Unknown Transaction or Charges on Your Playstation Network Account

Updated on September 28, 2012

If you have a Playstation 3 (PS3), you may already know that you have the ability to purchase games, accessory packs, and other products through the internet directly from your game console. This is done by adding your credit card information to your Playstation Network account.

As I have also learned, you need to be careful with your account especially if you have children in the house using the Playstation. Keep an eye out on your bank account to make sure that unauthorized purchases are not made with your information. My kids certainly are tempted by all the variety of games that are available and with one click of the Playstation controller, it is quite easy to purchase a game by mistake. Games that are bought through the Playstation directly are not returnable.

If you have seen an unauthorized transaction on your Playstation network account, here's how you can investigate what purchase was made and then determine how to address it.

  1. Turn on your PS3 and log on to your Playstation Network account.
  2. Once the screen has loaded, click on Account Management.
  3. Scroll down and click on Transaction Management.
  4. Then click on Transaction History to see which transactions have been made on the account recently.
  5. You will then be prompted to select a date range to view. Select a wide enough range (at least 4 weeks) since transactions may sometimes take 2-3 weeks to post to your account.
  6. The system will then search and give you a list of transactions to view. If you click on a particular transaction, it will show you what game or product was purchased with the date.

If you do not see a transaction listed, but were charged - contact Playstation at 1-800-345-7669 for additional assistance. You can also contact Playstation with any other questions that you might have about your game console. They have always been very helpful and courteous when I've called.

Tips for Preventing Unauthorized Purchases by Your Children on Your Playstation 3 Console:

  • Make it clear to your kids that they can only purchase items with your permission. I usually stand right with them if I am allowing them to buy something.
  • Immediately delete your credit card information from the system when you are done with the purchase. That way they can't purchase something by accident.
  • If they have bought something without your consent, consider making them pay for it out of their allowance or take away their game privileges for some time.

Hopefully these tips can help you successfully manage your Playstation Network account with your children! Your PS3 can continue to be fun for everyone if you take a few precautionary steps to prevent unneeded charges to your account. Have any other great tips? Share them below!


    0 of 8192 characters used
    Post Comment

    No comments yet.


    This website uses cookies

    As a user in the EEA, your approval is needed on a few things. To provide a better website experience, uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

    For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at:

    Show Details
    HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
    LoginThis is necessary to sign in to the HubPages Service.
    Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
    AkismetThis is used to detect comment spam. (Privacy Policy)
    HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
    HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
    Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
    CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
    Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the or domains, for performance and efficiency reasons. (Privacy Policy)
    Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
    Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
    Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
    Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
    Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
    VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
    PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
    Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
    MavenThis supports the Maven widget and search functionality. (Privacy Policy)
    Google AdSenseThis is an ad network. (Privacy Policy)
    Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
    Index ExchangeThis is an ad network. (Privacy Policy)
    SovrnThis is an ad network. (Privacy Policy)
    Facebook AdsThis is an ad network. (Privacy Policy)
    Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
    AppNexusThis is an ad network. (Privacy Policy)
    OpenxThis is an ad network. (Privacy Policy)
    Rubicon ProjectThis is an ad network. (Privacy Policy)
    TripleLiftThis is an ad network. (Privacy Policy)
    Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
    Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
    Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
    Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
    ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
    Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)