Troubleshoot Netflix Problems on PS3
Use troubleshooting to try to resolve various connection problems between Netflix and your PlayStation 3. Common problems include a poor connection or no connection between the Netflix app and your PS3, and a blurry or pixelated Netflix picture being outputted through your PS3. While it's highly likely that any problems with Netflix are the result of a system glitch with the app or Netflix's server being down, these problems can also stem from hardware and software problems with your modem or router, and your PS3.
Make sure your PS3's Internet connection, whether it's wired or wireless, is working. Try using other aspects of the PlayStation Network to see if they're working. If other parts of the PlayStation Network are connecting to the Internet, try some of the troubleshooting tips in other sections, as your PS3 is obviously making a connection to the Internet. However, if no other parts of the PlayStation Network are working, you should troubleshoot your Internet connection to see if it's the problem.
Troubleshoot a wired connection by doing the following:
- Disconnect the Ethernet cable from both your PS3 and your modem and them reboot your modem. Turn off your PS3. After the modem restarts, reconnect the Ethernet cable to each device and then restart your PS3. Try using the Netflix service again.
- Make sure your Ethernet cable is firmly connected to both the PS3 and the modem. A loose connection can result in no connection being made between the two devices. Also, try using a different Ethernet cable in case the one you're using is damaged or defective. Additionally, make sure you're using a Cat5 cable less than 25 feet in length; using a Cat5 cable longer than 25 feet can result in connection problems because of the distance the data has to travel from the computer to the modem.
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- See if a firmware update is available for your modem. Updates to your PS3 may suddenly result in communication problems between the two devices. Firmware updates for modems are generally available for download from the modem manufacturer's website or can be obtained by contacting your modem's manufacturer.
- If the Ethernet cable extending from your PS3 connects to a hub, switcher or anything else that results in it not being connected directly to the modem, disconnect the Ethernet cable from that device and connect it directly to the modem to see if that makes a difference.
- Test the Internet connection on your computer by connecting your computer to the modem using an Ethernet cable. If you can't connect to the Internet on your computer through the modem, your modem may need to be replaced. Contact your wireless service provider about a replacement modem.
Troubleshoot a wireless connection by doing the following:
- Make sure your PS3 has as clear of a line of sight as possible to your wireless router. Sometimes obstacles between the two devices such as walls, furniture or filing cabinets can prevent the two devices from making a connection.
- Try positioning the PS3 closer to the wireless router. Generally, locating your device within 25 feet of your wireless router ensures the two devices can make a connection.
- Remove other devices that send and receive either a 2.5 or 5 gigahertz signal from the area where your devices are located. These types of devices can include cordless phones, microwaves, baby monitors, radios, walkie-talkies and Bluetooth-enabled devices, among other devices.
- If your wireless network requires a password, try re-entering the password on in your PS3's network settings to make sure it's correct and that someone hasn't changed it.
Troubleshooting your wireless connection can also help clear up some problems with a blurry or pixelated picture on Netflix, as these are often the result of a weak wireless connection.
Unable to Connect to Netflix Message
If you receive a message on your screen that says "We're unable to connect you to Netflix. Please try again later," you may need to adjust your PS3's clock. You can do this using the following instructions:
- Navigate to the Settings menu on the XrossMediaBar.
- Select "Date and Time Settings" and then "Date and Time."
- Elect to set your clock manually.
- Enter the date and time for the region you're located in and then press "X" to save your system changes.
- Navigate back to your PS3's home screen and then try launching the Netflix program again.
Uninstall and Reinstall Netflix App
Sometimes your PS3 and its Internet connection are perfectly fine and the problem actually is within the Netflix app itself. You can see if the app is the problem by uninstalling and then reinstalling the Netflix app on your PS3 by doing the following:
- Navigate to the TV/Video Services icon on the XMB. This icon looks like a TV with signal bars popping out of the upper-right side of it.
- Within the TV/Video Services section, highlight the Netflix icon and then press the "Triangle" button on your PS3 controller.
- Highlight "Delete" in the dialog box that appears and then press the "X" button.
- Navigate back to the XMB and scroll over to the Game icon. The Game icon features the outline of a PS3 controller.
- Within the Game part of the XMB select "Game Data Utility" and then press "X."
- Highlight the Netflix icon, press the "Triangle" button, select "Delete" and then press the "X" button.
- Navigate back to the TV/Video Services section on the XMB and highlight the Netflix icon, which should have returned to that section.
- Press "X" to begin reinstalling the application. After the Netflix application successfully reinstalls, try relaunching the Netflix program.
The problem may actually be that the Netflix service on the PlayStation Network is down. Try connecting to the Netflix app on and off over the course of a day or an evening. If, after one day, you still can't connect, you can contact Netflix's Customer Support center at 1-866-716-0414.