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Microsoft XBOX LIVE Billing & Customer Service & Support Phone Number ( Toll Free 800)

Updated on November 27, 2016

How to contact or call Microsoft

If you need to contact Microsoft Xbox LIVE customer service you can do it directly at the following website or phone number. If you are wanting to call Microsoft Customer Service because you lost your GamerTag or You Password you may want to follow the steps in this linked tutorial prior to calling

Recover your Xbox Live Password or Gamer-Tag

If you still need to contact Microsoft please use the information below.

Microsoft Xbox Live Customer Support

Phone assistance is available.

  • 9:00 A.M. to 1:00 A.M. Eastern
  • 6:00 A.M. to 10:00 P.M. Pacific

Microsoft Phone numbers

Toll free:

  • - (800) 4MY-XBOX
  • - (800) 469-9269

Direct dial

  • - (425) 635-7180

Hearing impaired (TDD device)

  • - (866) 740-9269
  • - (425) 635-7102

Have this information available before calling Microsoft

  1. XBOX Hardware & Serial #
  2. XBOX Accessory
  3. Game Issues

  • You can visit the Online Service Center 1st to setup a request online to get any repairs taken care of faster.
  • Make sure you have your serial number handy if you are requesting a hardware related issue.
  • Have your Service Request number handy if you have called about this issue before.
  • Be near or have your Xbox 360 console handy when you call Microsoft.
  • Take note of the color of your power supply light before calling Microsoft (green, red, orange, or no light), when you turn on the console.
  • Have your Windows Live ID
    • Your Windows Live ID is the email address and password that you use to sign in to Windows Live and other Microsoft programs and services. This would most likely be the same as your Hotmail, MSN Messenger, Xbox LIVE, Office Live, and some others.

For Xbox LIVE, billing, or gamertag issues

  1. Xbox LIVE
  2. Billing
  3. Gamertag issues

  • Get your service number handy if you have called about this issue before.
  • Before calling Microsoft insure you are near or in front of your XBOX 360 Console.
  • Know your Gamertag and Windows Live ID, if you don't you can find it HERE.
  • Either know the last four of the payment method or credit card on your XBOX LIVE account or get the secret answer to the question you setup when you activated your account.
  • You will be required to provide the first and the last name of the account holder (who setup the account)
  • You will be required to provide the telephone number and/or the billing address on the account.
  • Make sure you have setup your secret question on your Windows Live ID.
    • To setup a secret question and answer on your Microsoft Windows Live ID Account
      1. Go to your Windows Live account and sign in.
      2. You will see under password reset information, next to Question, you will need to click Add or Change.
      3. Input the password you are currently using on your account.
      4. Choose a question from the drop down box provided.
      5. Input the answer to the secret question in the box provided.
      6. Also you will want to go under account management/information to ensure your location and birthday are entered correctly. These are used to verify that you are you as well.
      7. Click Save.

What if you don't know some of the stuff above?

Just remember to have as much of the information above. Microsoft Customer Service can validate your account with some or all of the information and they will work with you. The process does go much quicker if you have more information though but don't get discouraged :-)

Funny Xbox Live Customer Service Prank Call


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    • profile image


      2 months ago

      Ive called numerous times to cancel deceased family members Xbox live gold Acct (charging my credit card every 3 mos $24.99) and have been told that without access to their email to validate the Acct they can not cancel and stop the charge to my credit card. No exception. How unethical is this? Microsoft needs a policy for this. I was told that I have to keep disputing the charge with credit card or get a lawyer. The Corp Office has this same policy as well. My CC said they can keep dispute crediting the charges, but the only way to resolve would be to change the credit card #.

    • profile image


      15 months ago

      I can’t believe that Microsoft Xbox over charged my credit card without my authorization and thank god the credit card company blocked my card otherwise... they wouldn’t hesitate to charge me more

    • profile image


      19 months ago

      purchased some cp coins for black ops 4 and have yet to recieve them, gamer tag sanctified68

    • profile image


      22 months ago

      I know why Microsoft Xbox doesn't have a live number to call.

      They don't want to deal with upset, falsely charged accounts. Maybe we should look into a class action lawsuit.

    • CoachJoey profile imageAUTHOR

      Joey McClurg 

      7 years ago from Illinois

      They use for purchases if you decide to make them later.

    • profile image


      7 years ago

      know my gamer tag just not my email address or password

    • profile image

      P. Tate 

      7 years ago

      What is the Billing Contact InformAtion for and if I give my information will it randomly send me bills that I have to pay for

    • profile image

      Darren Thomas 

      8 years ago

      I know my game tag but not my email address and password


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