ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel
  • »
  • Games, Toys, and Hobbies»
  • Computer & Video Games

Mystery Manor Help

Updated on February 17, 2013

How to restart Mystery Manor

Recently I had the misfortune of my android phone uninstalling my Mystery Manor mobile hidden objects game, therefore losing all saved game data. When I reinstalled the game it made me start from level one. After reading many of the negative comments on the net, I was seriously bummed thinking I was simply out of luck. Game Insight surprised me greatly by helping me get right back to where I was in the game before the uninstallation.

My first move was to contact Mystery Manor developers at Game Insight via email. I was immediately emailed back saying that I was put in their queue. Within 24 hours Game Insight responded reassuring me that they would do all that they could to help. At this point, I was still weary of anything actually getting done.

Over the next four or five days, I corresponded with a Game Insight representative. They needed certain information in order to continue the investigation on my account.


1. The device I use to play the game on (Android for me)

2. Support ID (can be found if you tap the information button *envelop button* in the game)

3. Your friend code (I started a new game to fill time so I told them that new friend code)

4. New Username

5. Old Username (Doesn't matter if it didn't change)

6. Google order numbers, amounts, and dates of purchases (find your gaming receipt and order numbers by logging into the account you used to make the purchases at wallet.google.com)


After giving all of the necessary information, I was told that it may take some time, but to expect a response within 5 business days. Two days later, I gleefully read the email stating that they were glad to inform me of their engineers' success in creating a code to restore my progress and in-game currency.

I was given a gift code to use to restore my game. To enter the code, you need to open the Friends menu then click the Services tab. Now I was able to enter the code given to me by the Game Insight representative under the gift code option. Voila! Everything is back exactly the way I left it.


*WARNING* THE GIFT CODE THAT IS GIVEN TO YOU CAN ONLY BE USED ONCE SO MAKE SURE that YOU HAVE A STABLE INTERNET CONNECTION BEFORE TRYING TO USE THIS UNIQUE CODE CREATED ONLY FOR YOU.

Comments

    0 of 8192 characters used
    Post Comment

    • profile image

      Riaanleroux 3 years ago

      Have the same problem lost my progress yesterday,still waiting for response

    working

    This website uses cookies

    As a user in the EEA, your approval is needed on a few things. To provide a better website experience, hubpages.com uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

    For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at: "https://hubpages.com/privacy-policy#gdpr"

    Show Details
    Necessary
    HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
    LoginThis is necessary to sign in to the HubPages Service.
    Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
    AkismetThis is used to detect comment spam. (Privacy Policy)
    HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
    HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
    Amazon Web ServicesThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized. (Privacy Policy)
    CloudflareThis is used to quickly and efficiently deliver files such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
    Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the googleapis.com or gstatic.com domains, for performance and efficiency reasons. (Privacy Policy)
    Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
    PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
    Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
    Features
    Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
    Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
    Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
    Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
    VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
    MavenThis supports the Maven widget and search functionality. (Privacy Policy)
    Marketing
    Google AdSenseThis is an ad network. (Privacy Policy)
    Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
    Index ExchangeThis is an ad network. (Privacy Policy)
    SovrnThis is an ad network. (Privacy Policy)
    Facebook AdsThis is an ad network. (Privacy Policy)
    Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
    AppNexusThis is an ad network. (Privacy Policy)
    OpenxThis is an ad network. (Privacy Policy)
    Rubicon ProjectThis is an ad network. (Privacy Policy)
    TripleLiftThis is an ad network. (Privacy Policy)
    Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
    Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
    Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisements has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
    Statistics
    Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
    ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
    Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)