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The Scandalous Failure Rate of Microsoft's Xbox 360: More Than Half Die!

Updated on August 24, 2009

Especially in the midst of the greatest recession of this generation, you would think that major manufacturers would give priority to providing the customers who part with their hard earned cash in order to buy their products the highest quality they could possibly engineer. After all, once someone has just plunked hundreds or even thousands of dollars into your corporate bank account, you would think that they are entitled to a quality product and experience, right?

Well you'd be wrong.

GameInformer recently released a survey they conducted of over five thousand gaming enthusiasts and their results are nothing short of astounding. The survey demonstrated that Microsoft's uber popular Xbox 360 console has a shocking failure rate of 54.2%! Not only is this rate much higher than that of most other gaming consoles, but it represents a completely unacceptable rate of failure borne from a corporate policy of cutting corners, poor engineering, worse manufacturing quality control, and a general malaise over at Redmond, Washington.

The GameInformer survey examined the entire run of the Microsoft Xbox 360 console, therefore it is not especially representative of the Xbox 360 latest "fixed" version which is supposedly of higher reliability. Therefore, if we factor in the latest Xbox 360 into the equation, it shows that some of the earlier Microsoft consoles would have had an even higher failure rate, perhaps as high as 70%!

Microsoft has replied to the survey by issuing a statement. Astoundingly Microsoft doesn't deny that this stratospheric failure rate is not accurate. Microsoft also does not even try to deny claims that Xbox 360s frequently take more than a month to be repaired under warranty service and returned to their long suffering owners. Microsoft stated that:

Microsoft stands behind the Xbox 360 as a superior entertainment console with one of the best warranties in the industry. We are constantly improving the design, manufacture and performance of the console through extensive testing of potential sources of any problems. Xbox 360 is pleased to maintain the title of 'most played console' and the vast majority of Xbox 360 customers have enjoyed a terrific gaming and entertainment experience since their first day, and continue to, day in and day out.

The bottom line of Microsoft's reply is basically two points:

  1. Microsoft states that since its warranty will take care of a wide range of basic repairs, their Xbox 360's quality control problems are really no big deal.
  2. Microsoft's statement makes reference to the various re-engineering "fixes" that Microsoft has implemented since the debut of the Xbox 360 which has had the effect of reducing failure rates.

That is hardly any consolation to the thousands of Xbox 360 owners who have seen the phrase RROD ("Red Ring Of Death") become a frequent exclamation. When the Xbox 360 dies, three red LEDs on the console light up. This illuminates the power indicator which is shaped like a ring, thus RROD.

The prospect that the majority of all Microsoft Xbox 360 consoles fail is unacceptable by any stretch of the imagination. There is no way that Microsoft or any other manufacturer of any popular product, whether it be computer related or even a kitchen appliance, should be able to get away with a failure rate so ridiculously astronomical as to be almost laughable.

Consumers have to hold the corporate feet to the fire of any major manufacturer who provides shoddy, under-engineered, under-tested, low quality dreck products. I suggest that we start with Microsoft and use them as an example to the rest: Consumers are mad as hell, and we're not going to take it anymore!


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    • Hal Licino profile image

      Hal Licino 7 years ago from Toronto

      Microsoft has been hiding behind the cloak of computer monopoly for so long that this generation doesn't know of any other way for the world to run. Microsoft should be held accountable for its unmitigated crap, and be forced to repay in full the buyers of Xbox 360s as well as Vista!

    • profile image

      Metamagic 7 years ago

      If FORD produced a car of this standard the UK Trading Standards would withdraw their certifaction and they would cease the ability to trade in the UK market.

      Why do Microsoft get away with it?

    • Hal Licino profile image

      Hal Licino 8 years ago from Toronto

      Hey, it IS a scandal. Anyone who manufactures any product in such a shoddy manner deserves to be run out of town on a rail! SHAME ON MICROSOFT!

    • babelc profile image

      babelc 8 years ago

      Haha...thank God I didnt buy 360! I am only sticking to PC games and Nintendo DS. And I like your usage of the word "scandalaous" in this hub, it sounds so interesting!