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Troubleshooting Hasbro Remote Control BB-8 Problems

Updated on January 8, 2018
Max Dalton profile image

Max holds a B.S. in Mass Communications from SIU and an M.A. in Communication from U of I and is pursuing an MBA from Webster University.

Introduction

Hasbro's remote control BB-8 is a unique and fun device. The robot has a slightly used appearance, similar to the character in the movie, and moves in a smooth, fluid fashion. However, there are a number of problems you can run into with the droid, such as power problems, alignment issues, responsiveness challenges, and more. Try working through your problems with troubleshooting before returning the device or contacting Hasbro for help.

Hasbro's BB8 remote control droid has a wireless range of roughly 10 feet.
Hasbro's BB8 remote control droid has a wireless range of roughly 10 feet. | Source

BB-8 Doesn't Turn Off

After you're done playing with the device, it will continue to beep and will occasionally turn its head. Because there is no power button on either the device or the replica robot, this can be a bit concerning, as it does take 4 AA batteries, and you don't want to drain those any faster than you need to. Don't panic. The droid will beep and turn its head for roughly five minutes, but will stop after that period of time passes as long you don't move it or press any buttons on the remote control.

How to Troubleshoot Hasbro RC BB-8 Not Working

BB-8 Not Responding

  • If the Hasbro remote control BB-8 device isn't making any noise, try replacing the 4 AA batteries inside of the replica robot to see if that resolves the issue.
  • If the droid is making noise but isn't responding when you press buttons on the remote control, try replacing the batteries in the remote.
  • Ensure that the wireless remote both has a clear line of sight to BB-8, and also is within 10 feet of the robot. If there are obstacles between BB-8 and the remote, then they could be preventing the two devices from communicating with each other. Additionally, bright light shining on either of the devices could be preventing them from speaking to each other. Try moving to a more shaded area to see if BB-8 becomes responsive.

Click thumbnail to view full-size
Remove BB8's head, twist BB8, and then remove the top half of the droid.Remove the black, motorized piece in the center.The batteries can be found on the bottom.Remove the panel on the back of the remote control to swap out the batteries.
Remove BB8's head, twist BB8, and then remove the top half of the droid.
Remove BB8's head, twist BB8, and then remove the top half of the droid. | Source
Remove the black, motorized piece in the center.
Remove the black, motorized piece in the center. | Source
The batteries can be found on the bottom.
The batteries can be found on the bottom. | Source
Remove the panel on the back of the remote control to swap out the batteries.
Remove the panel on the back of the remote control to swap out the batteries. | Source

BB-8 Won't Go Straight

  • Ensure that you're trying to operate Hasbro's remote control BB-8 on a flat, indoor surface. Dirt, grass, or other outdoor surfaces can result in the device not moving in the direction you intend.
  • If BB-8 will only move in a circle and won't move in a straight line in any direction, the motor associated with one of the wheels likely burned out. There are two motors inside of the casing inside of the droid, and if either of those motors burn out then you'll experience this issue. If you run into this issue, strongly consider swapping BB-8 at the store where it was originally purchased, or contacting Hasbro to see what they can do for you.
  • You may be outside the operating range of the wireless remote. Move the two devices closer together to see if that resolves the issues.

Make sure the remote control is within 10 feet of the remote control droid.
Make sure the remote control is within 10 feet of the remote control droid. | Source

BB-8 Head Falls Off

Don't panic. This is going to happen. BB-8's head is loosely held on via magnets on the surface of the droid. If you move BB-8 aggressively in any direction and then come to a hard step, the head will likely pop off. Additionally, if you work BB-8 into a state where it is bobbing, the head is also likely to come off.

BB8's head is magnetically connected, and easily comes off. The head will come off if BB8 is moving quickly and comes to an abrupt stop.
BB8's head is magnetically connected, and easily comes off. The head will come off if BB8 is moving quickly and comes to an abrupt stop. | Source

BB-8 Won't Turn On

Because there is no power button on either the wireless remote or the replica droid, this can be confusing. The only action you need to do to turn Hasbro's remote control BB-8 on is to shake the droid. After a light shake, BB-8 will start making noise and moving its head. The robot will stay on for five minutes, after which time if no one has pressed a button on the remote control or moved the robot, it will turn off.

© 2016 Max Dalton

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    • Max Dalton profile image
      Author

      Max Dalton 4 months ago from Greater St. Louis, Missouri

      You may just have a dud. I would try and exchange it if you just bought it.

    • Max Dalton profile image
      Author

      Max Dalton 4 months ago from Greater St. Louis, Missouri

      The best solution I have to make sure the batteries in the controller and the droid are fresh.

    • Max Dalton profile image
      Author

      Max Dalton 4 months ago from Greater St. Louis, Missouri

      It sounds silly, but you may want to put a fresh pair of batteries in the remote. Every time I've run into that with ours, it's been because the batteries were toast.

    • Katie Moses profile image

      Katie Moses 5 months ago

      My bb8 will not turn on. I've changed the batteries and everything, but nothing... Any suggestions?

    • profile image

      alberto 5 months ago

      The remote control of the bb8 only works a moment, then it does not respond to the sides or backwards. I reset the control and it works again for a moment

    • profile image

      Cassie 5 months ago

      Ya the remote won't work at all. Droid turns on but remote does nothing

    • Max Dalton profile image
      Author

      Max Dalton 5 months ago from Greater St. Louis, Missouri

      It sounds silly, but make sure you have the light on the top of the remote pointed directly at the BB-8. Also, you have to be standing pretty close to it. If BB-8 is making noise and not moving, take the ball apart and clean the wheels.

    • profile image

      Candice 5 months ago

      My son's Christmas is ruined. The droid itself works, but the remote control won't work.

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