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Troubleshooting Plex Xbox One Problems

Updated on July 2, 2016
Max Dalton profile image

Max holds a B.S. in mass communications from SIU, an M.A. in communications from U of I, and is pursuing an MBA from Webster University.


Plex offers both a media server for hosting your personal music, video, and image files, and apps on popular platforms (such as Roku devices, Android devices, Apple devices, and more) to give you a user-friendly interface where you can access that content. The Plex app for Xbox One is free to download and use. Common problems include content constantly buffering and freezing, files not playing, the app not being able to locate the Plex Media Server, and more.

Plex is available on a variety of other platforms, like Roku devices, iOS, Android, and more.
Plex is available on a variety of other platforms, like Roku devices, iOS, Android, and more. | Source

Xbox One Remote Controller Not Working

If you're Xbox One remote controller suddenly stops working with the Plex app, there are a few options you can try to get everything working again.

  • It sounds obvious, but it's always good to try replacing the batteries to see if that resolves the issue.
  • Press your finger against the "Power" button on the Xbox One console to power it down. Wait for a minute and then power the gaming console back on to to see if that resolves the issue.

Unexpected Error Message

If an Unexpected Error message flashes upon your screen when trying to access the Plex app on your Xbox One, optimize the library data on the Plex Media Server. If you don't have access to the Plex Media Server you're attempting to access, contact the server administrator and ask if they can do it for you.

Subtitle Problems

If you're subtitles aren't pre-burned into the video file you're attempting to stream through the Plex app on your Xbox One, it's highly likely that you'll experience intense buffering problems. This happens because the Xbox One doesn't currently support native subtitles, and files that you could otherwise stream will require a full transcode.

MKV Won't Play

If you're getting hit with a black screen when you attempt to play a video file that's in the MKV format, you'll need make some changes in the settings part of the Plex app on your Xbox One. You'll need to disable Direct Play. Doing this results in the file remuxing into a different container that does work. Additionally, no transcode is required when you use this approach.

Cast your vote for Plex for Xbox One

Why is Plex constantly buffering or freezing?

You may be trying to play content that can't be played directly and requires heavy transcoding. Video file types that you should be able to play in the Plex app for Xbox One directly include MP4 and MKV. Audio file types you should be able to play directly include: AAC, ALAC, FLAC, MP3, M4A, and WAV. If you're not currently using one of these file types, consider converting your video this this format. Alternatively, if converting the video isn't an option, consider reducing the quality output settings in the Plex app.

Plex App Can't Find Server

This isn't an issue that's unique to the Plex app on Xbox One. Odds are that if you're experiencing this problem with the Plex app for Xbox One, you're experiencing it in all of the other places where you access Plex. You should be able to resolve the issue by making sure that you're logged in on the computer that's running the Plex Media Server you're attempting to connect to. If you're not the administrator of that server, you'll need to reach out to the person who is.

Another potential cause for the Xbox One not being able to find the Plex Media Server you're attempting to connect to is that the server version isn't compatible with the Plex app on Xbox One. The minimum version of Plex Media Server you can be running that works with Xbox One is If you're running a version older than this, you'll need to update to the latest version.

Other Solutions

  • Try uninstalling and then reinstalling the Plex app on your Xbox One console.
  • Ensure that the Plex Media Server is up to date.
  • Sometimes there are issues that slip through testing before an update is released that doesn't get caught until that version is live. As a result, the only solution in those cases is to wait until the Plex team either pushes out an update that rolls the Plex app for Xbox One back to an earlier version, or a legitimate update that resolves the problem.

© 2016 Max Dalton


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