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Troubleshooting Tritton AX 720 Problems

Updated on January 8, 2016
Max Dalton profile image

Max holds a BS in Mass Communications from SIU and an MA in Communication from U of I, and is pursuing an MBA from Webster University.

Introduction

Common problems with the Tritton AX 720 surround sound gaming headset include no volume at all being played in the headset, the Xbox 360 or PlayStation 3 chat microphone doesn't work, or you hear an echo in the headset. Try resolving your problems using troubleshooting techniques before exchanging or replacing your headset, or contacting Tritton for a replacement if your headset is still under warranty.

The Tritton AX 720 headset lets you enjoy audio on your Xbox 360, PS3 or PC in crystal clear Dolby Digital 5.1 surround sound.
The Tritton AX 720 headset lets you enjoy audio on your Xbox 360, PS3 or PC in crystal clear Dolby Digital 5.1 surround sound. | Source

Tritton AX 720 Headset Game Volume Isn't Working

  • Make sure the game volume switch on the Tritton AX 720 headset's volume control on the headset's primary cable is turned up and not turned all the way down.
  • Check the Xbox 360 or PlayStation 3 game volume settings. This can be done in the Audio settings for each of these gaming consoles. Alternatively, check that your computer's audio isn't muted and that the audio output to a connected headset is turned up.
  • Make sure all of the audio cables feeding in to the Tritton AX 720 headset are securely connected at all points and that there are no loose connections. Also, check the cables in the line for cuts and other physical damage. If you notice cuts or physical damage, replace the cables, if possible, to see if that resolves the issue. You may have to order cables unique to your Tritton AX 720 headset through Mad Catz.
  • Ensure that your computer's volume isn't muted and that the volume level being output through a connected headset it turned up.

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Xbox Live Chat Not Working with Tritton AX 720

  • Ensure the cable connecting the Tritton AX 720 surround sound headset to the Xbox 360 controller is pushed in all of the way and securely connected.
  • Try wigging the headset connector plugged in to the controller. If the connector doesn't just rotate but moves the jack on the Xbox 360 controller, the controller's jack may be defective. Try connecting the headset to another controller and see if the Xbox Live chat works correctly. If it works correctly, the other controller is defective.
  • If the chat is muted on the volume controller on the headset's primary cable, you'll be able to hear people in your party or in your game but they won't be able to hear you. To resolve this, ensure the mic switch on the volume controller on the headset's primary cable is set to MIC ON.
  • The cable connecting the Tritton AX 720 headset to the controller may be defective. If possible, use a different 1/8-inch audio cable to connect the two devices. Alternatively, try using a different headset to see if it works.
  • If you continue having problems with the headset's mic, you can always contact support to see if your headset is still under warranty and if you're eligible for a free replacement mic.

Tritton AX 720 Mic Not Working with PlayStation 3

  • Updates to the PS3 can make changes to your gaming console that can affect how the Tritton AX 720 headset works. If your mic suddenly stops working, enter the Sound Settings menu and then navigate to the Optical Digital section. Check "Dolby Digital 5.1 Ch." Also, navigate to your gaming console's Audio Device Settings and change both of them to either "Tritton AX 720 Headset” or “C-Media USB AudioDevice."
  • Unplug the headset's primary cable from the decoder box that came with your Tritton AX 720 surround sound headset and check the cable's connector to make sure all of the connector's pins are present and that none of the pins are bent or damaged in any other way.

Headset Echo

You may hear an echo in the Tritton AX 720 surround sound headset as a result of hearing the audio other people in your party or playing in your online game have playing through a set of external speakers. Alternatively, you may have your gaming console set up to play audio through both the headset and external speakers. Navigate to your gaming console's audio settings and elect to play the console's audio through your headset only.

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    • profile image

      Leon 3 years ago

      My Tritton Primers work fine, but sometimes the game audio suddenly cuts off. To fix it, I just re plug all the cables. It works for another half an hour then cuts off again. Is there anything else I could do? System = XBOX 360

    • profile image

      Bill 4 years ago

      I have a Tritton headset connected to my ps3 but I can't get any sound to work.

    • profile image

      Chris 4 years ago

      I've been using the Tritton for a few months now. and often switch my tritton from the Xbox360 to the PC but. Now i haven't used my xbox for a while and i connected my tritton to my xbox again. I don't have audio from my xbox. When i switch back to my pc, i do have audio.

      I tried to unplugg the cables and in different orders etc. and nothing is helping.

      What should i do?

    • profile image

      max 4 years ago

      okay im about to smash this shit!!! please help i can't hear anyone in game chat on my trttion 720+ ive tried everything. people can hear me and i see the mic symbol pop up but nothing

    • profile image

      Josh 4 years ago

      Or you could not reply...

    • profile image

      Josh 4 years ago

      When i have my Triton 720 connected through the amp the sound is quiet, nothing compared to the amp bypass with the cables, im not inclined to use the 720 amp with sound this low, if i can not get it fixed i am returning them, what can i try? all sounds ingame and on windows are at full, the levels on the cable controller are at full also!

    • profile image

      Amelia 4 years ago

      my issue is i have game noise but i can't hear my xbox live party and they can't hear me! as far as i can tell everything is plugged in correctly, any suggestions???

    • Max Dalton profile image
      Author

      Max Dalton 4 years ago from Greater St. Louis, Missouri

      Hi Trevor,

      It may have just blown out; those things happen. See if you can still exchange it at the location where you purchased it. Sorry to be the bearer of bad news, but it sounds like you just got a bum headset.

      Best,

      Max.

    • profile image

      Trevor 4 years ago

      Today i was playing some xbox worked perfectly fine then all of a sudden MY RIGHT EARCUP STOPS WORKING. no sound at all is coming from my right ear. I tried connecting it to my pc to see if it was my xbox but the same thing happened. Please help!

    • profile image

      Camoth 4 years ago

      J, I found the answer!

      On the optic cable it has two small plastic caps. They look like they belong on there and my manual (which was just diagrams) said nothing about them, but you need to remove them.

      Works perfect here now!

    • profile image

      Camoth 4 years ago

      I have the exact same problem J desribes. Even bought a brand new tv... same issue.

    • profile image

      Bill 4 years ago

      I just bought the ax 720+ I used it for about 6 hours the first day and everything was great. The next day I go to use them and I can't control the volume or voice. I can control the volume on the box bout nothing works on the controls cord adapter. I don't know if i just got a bad one or what I tried everything I could think of and nothing. This is the 2nd tritton headset I had problems with I had the ax720 2012 and the speaker in the right ear went out so i returned them and got these. If anyone can help that would be great

    • profile image

      kevin ryan 4 years ago

      well lads. my problem is wreckin my head. i have sound coming into my headphones but wen i want to talk to people nothing happens i can hear the game and the person talking perfectly but wen i speak it seems to be not connected ? and i tried to fix it but now i have no sound at all. can someoneplease help me as i can't use them

    • profile image

      jono 4 years ago

      the problem above is on ps3

    • profile image

      jono 4 years ago

      i get no game sound or very low volume sound through my ax720s have tried all your ideas above hellp please

    • profile image

      Magnus 5 years ago

      Today (2012-08-17) and i have exactly the same issue as Bailey, after installing the DECODER BOX once i plugged in the usb (not the optic cable since my computer didn't have a input for it, the microphone didn't work at all later on even though i switched back to the purple and green plug.

      Yet the sounds works great and the headset is very comfortable. But it still without mic it's useless.

    • profile image

      Bailey 5 years ago

      My problem is that i can hear my friends but they say they can't hear me, i have to almost scream for them to hear me, is is the talkback cable or the mic it self. please help!

    • profile image

      5 years ago

      Hi All,

      Anyone have distortion through your AX 720's hooked up to a 360? I thought it was the decoder box but, i picked up a second and the headphones still have the same distortion (almost like a blown speaker sound). This happens despite how low or high i set the volume on the decoder box or inline controller. I had another friend try the setup in his 360 and same distortion of sound. If i connect the headphones directly to my pc they sound perfectly fine. At this point I'm thinking its the inline controller but, before i go hunting and spending more $$$ has anyone had this problem?

      Thanks,

      J

    • profile image

      Gez 5 years ago

      Hi Im having problems for the Xbox 720 mic,,I did have a ps3 and the headset worked perfectly for the console. When im in a xbl party,,let's just say I say hi it won't register but if I say hi how are you doing it will register this was never a problem the only way I can around this is to put the mic right beside my mouth but then people will hear breathing and be annoyed,,this was never a problem with the ps3

    • profile image

      Xavier Parrilla 5 years ago

      When using my tritton ax 720s to record commentary I hear a static when I play it back. Its an echo like static that just sounds terrible. I spent 130 dollars on this prduct and Im regreting each and every day. The sound isn't half bad and I don't really want to replace it, any idea how i could possibly Fix this issue. Please any advice would really help. All the cables ar eplugged in, i don't know what the dolby button means. The usb is inserted all the way. Mike is set to 720 amp. It used to work for a little bit but now its terrible. I have tried starting over and plugin gall the wires in and out. Nothing.

    • profile image

      Ty 5 years ago

      I just went to GameStop last night and bought a pair of the Tritton ax 720's and I found out they have given me the old version, is it possible to get the new one in exchange?

    • profile image

      rick 5 years ago

      well i was playing call of duty and it was fine but then suddenly the guns started sounding diferent and i could only hear my friends through the normal audio so if i turned the audio down i coudnt hear them with the mic volume being up but they could hear me when i taslked so it wasn't miss connected. and it keeps going off or it sounds weird.

      everything is coected right and the settings i aways have on the box are the same so it can't be that it was changed

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      You may have a ground loop issue. Try connecting your headset to an AC power outlet (you may need to buy a converter if you don't have one) to power the headset instead of the Xbox. Also, try turning off other high-power devices that may be connected to the same power strip. You may also want to try using a different controller.

      Hope some of this works.

      Best,

      Max.

    • profile image

      Shoemac 5 years ago

      Ok , here , my tritton ax 720 can't pick up the game sound but i can hear the people talking . it somethingto do with the decoder box because i swapped arund the cables . HELP ?

    • profile image

      Larry 5 years ago

      My problem is that i can hear my friends but they say they can't hear me, i have to almost scream for them to hear me, is is the talkback cable or the mic it self. please help!

    • profile image

      Edward 5 years ago

      I am using the AX720's on my Xbox. Whenever I touch the cable connecting the controller to the headset, my mic makes noise even when it's muted. I have tried replacing the cable but the problem continued. What should I do?

    • profile image

      Brent 5 years ago

      I have a question. I purchased these to replace the older model 720..well the problem I am having is when loud explosion while playing the game happens, the sound cuts out completely. But this only happens during game play. I've watched movies and listened to music on the same sound levels without having the sound cut out. I've checked all the setting on my xbox and everything is correct. Any advice what to do?

    • profile image

      Andrew 5 years ago

      Hi, I have a problem with PS3 and I think PC mic too.

      I've tried what's listed above for PS3 but it still doesn't work. Luckily I was able to grab a hold of a new mic, but that too doesn't work... Now a Mic Problem is out of the list but what is really broken? Have I missed a step?

    • profile image

      khalid 5 years ago

      i have a problwm with mic

      when i join an xbox live party

      i can't hear my friends talk and they can't heat me

      1. iam not muting

      2. i see the mic icon in the party they talk but can't hear him

      3. i tried to turned off and turned on but not work too!

      need help

    • profile image

      Joel 5 years ago

      Thanks anyway

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      I honestly can't think of anything for this one, Joel. Sorry, man.

      Max.

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Nate,

      Weird. If it's hooked up the same as the last one there may just be a hardware issue with that box and you need to exchange it if possible. At least that will let you rule that out.

      Best,

      Max.

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      What system are you using the headset with? If you're using a gaming console, make sure the volume is turned up in the console's audio settings.

      Best,

      Max.

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Nick,

      It's just the nature of the beast when you're using high-definition headphones; there will always be slight feedback in the background. Unless it's severe feedback, I wouldn't be concerned.

      Best,

      Max.

    • profile image

      Nate 5 years ago

      I have all my wires hooked up correctly and just bought a new decoder box and no sound comes thru but my mic still works what should I do?

    • profile image

      Dustin 5 years ago

      When I plug in my mic wire from the In-Line cable to my controller, My friends said they can hear me, but I can't hear them. My chat volume is all the way up and don't know how to fix this, Please help.

    • profile image

      Nick 5 years ago

      Hey, I just got these and in games like Call of duty, I get really sensitive feedback from other players Microphones. Like even with the voice volume turned down it feeds through my microphone somehow and is very annoying. Any idea how to fix this?

    • profile image

      Joel 5 years ago

      I don't get any voice volume when the audio device setting output device is set to the c-media what should I do (ps3)

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Brett,

      What operating system are you using? I've got the three major windows computers and access to a newer Mac, so I can tinker and see what may be causing your problem. No guarantees, but I'll try to help.

      Best,

      Max.

    • profile image

      Brett Bilder 5 years ago

      how do i get my headset's mic to register on my pc? everything says its hooked up and i did all the touble shooting ideas online but for some reason it still isn't working. im at the point where im ripping my hair out. the worst part is it work just a few days ago and now it wont. and its not the mic on the headset because it works with my xbox perfectly fine. any suggestions?

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Ken,

      Try adjusting your PC's volume settings. This can be done by double-clicking the speaker icon in the System Tray in, typically, the lower-right corner.

      Adjust the advanced volume levels and that should help.

      Let me know if that still doesn't work.

      Best,

      Max.

    • profile image

      Ken Kushima 5 years ago

      How do I get my ax720 to play at full volume when I listen to music on my pc? my xbox works fine on youtube and zune but when I hook up to pc it seems like its at 20% volume why is this?