Troubleshooting Turtle Beach PX21 Problems
Common problems with the Turtle Beach Ear Force PX21 headset include humming, buzzing, static and other unwanted noises in the headset, the headset getting hot when connected to a PC, an echo of the chat or game audio and more. Work to resolve these problems through troubleshooting before ditching your pricey headset for something else.
Humming, Buzzing or Hissing in PX21 Headsett
- The noise may be the result of a ground loop, which can occur when you're headset is connected to multiple devices that have a grounding prong plugged into an AC outlet. Try resolving the hum, buzz or hiss in your Turtle Beach PX21 headset by plugging the power cables for one or all of the devices your headset is connected to into two-prong adapters that don't have a spot for the grounding prong, and then plug the two-prong adapter into an available AC outlet.
- Coaxial cables that run near your TV can also result in a buzzing, hissing, humming or other noise through your PX21 headset. Try moving coaxial cables away from your PX21 headset, and if that doesn't stop the noise you're hearing, try disconnecting the cable to see if that resolves your problem.
- If you're hearing a hissing sound while using the chat feature, turn the chat volume on the PS3, Xbox 360 or PC all the way up and then turn the chat volume controller on the headset's primary cable down. The hissing could be the result of having the chat volume on the headset's primary cable turn up all the way.
- If you're having this problem and using the Turtle Beach Ear Force PX21 headset with the Xbox 360, avoid charging the Xbox 360 controller's battery and connecting the headset at the same time. Connecting both devices at once runs a large amount of current through the controller, resulting in the buzzing in your headset.
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PX21 Headset Gets Hot When Connected to PC
- The Turtle Beach Ear Force PX21 headset will get hot when it's connected to a PC if you have a large amount of other devices connected to the USB ports on your computer. This happens because the USB root hub is pushing out a heavy amount of power. To resolve this problem, try disconnecting some of the other devices connected to USB ports on your computer that you're not using.
- Your computer's power supply may be damaged or not capable of handling the power requirements of the Turtle Beach Ear Force PX21 headset. Check the power supply for signs of physical damage and also check the specs on the power supply. If the power supply is damaged or doesn't output enough power to handle all of the connected devices, consider replacing it.
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Chat or Game Echo
- Outputting your gaming console or PC sound through speakers and also through your PX21 headset can result in your hearing an echo resulting from any lag between the two devices. Try turning off external speakers to resolve this problem.
- Make sure the cable connecting the headset to your gaming console's controller is plugged in solidly to the console's controller, and make sure the mic cable connected to a PC is pushed firmly into the connecting jack.
- If you're only experiencing this problem when the Turtle Beach Ear Force PX21 headset is connected to a PC, try reducing the sensitivity of the microphone function in the PC's audio settings.
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Gaming Console Doesn't Recognize Turtle Beach PX21
The Turtle Beach Ear Force PX21 headset is supported by controllers made by Microsoft and Sony for use with the Xbox 360 and PlayStation 3, but may not work with third-party controllers that work with those devices. Check the specifications on third-party controllers before buying them to ensure that they'll work with your Turtle Beach PX21 headset.
PX21 Headset Mic Doesn't Work with Xbox 360
- The jack where the microphone cable connects to the Xbox 360 controller may be damaged or defective. Try moving the connector at the end of the headset cable that connects to the controller to see if it wiggles. If it wiggles, the jack is probably loose and the controller needs to be replaced.
- The cable connecting the PX21 headset to the Xbox 360 controller may be defective and need to be replaced. You can order replace cables from Turtle Beach.