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Troubleshooting Turtle Beach X41 Problems
Common problems with the Turtle Beach Ear Force X41 headset for the Xbox 360 include no sound, popping, buzzing or hissing audio, an echo, the mic not working and problems figuring out how the headset connects to a PC. Most of these problems are the result of bad connections, bad hardware or settings on your Xbox 360, and given that you’re problem isn’t damaged or defective hardware, all of these problems can be resolved through troubleshooting. Take a few minutes to try resolving your problem independently before trading the headset in or sending it off for professional repairs.
- There are two volume controls associated with the headset: one set for the game volume and another set for the chat volume. The volume controls for the game are located on the bottom of the left ear cup; the volume controls for chatting are located on the plastic piece on the cable connecting the wireless Turtle Beach Ear Force X41 headset to the Xbox 360 controller. Try adjusting these accordingly to see if that resolves your problem.
- Make sure any audio cables connected to the headset's transmitter are firmly connected. Also, check the audio cables for damage. If they are damaged, replace them with different cables, if possible, to see if the damaged audio cables aren't working properly.
- If you have audio from a PC, TV or other external device connecting to the transmitter, make sure that device isn't muted. If those devices are muted, it doesn't matter how high the volume on your Turtle Beach Ear Force X41 headset is -- you won't be able to hear anything.
- Make sure you're adjusting the game volume to adjust the volume of external devices, such as the TV or PC; the chat volume only controls the volume of conversations through Xbox Live chat.
- Try replacing the headset's batteries. You may not be able to hear any sound because the headset's batteries are dead. Alternatively, make sure the headset actually turned on when you pressed the button.
- If the blue LED at the top of the transmitter is blinking, the headset and the transmitter are not communicating properly. Try re-pairing the devices to re-establish a signal.
How Do I Connect X41 to PC
Unlike some other Turtle Beach headsets, the X41 doesn't offer a separate cable for easy connection to a computer. However, if your computer's sound card supports the output of audio through either an SPDIF optical cable or standard red and white audio cables, you can output the PC's audio to the transmitter and listen to it through your Turtle Beach Ear Force X41 wireless headset.
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Popping, Clicking or Dropped Audio
- Ensure that the Turtle Beach Ear Force X41 headset is within 20 feet of the transmitter; the headset operates best inside of this range.
- Position the transmitter so there's nothing between it and the headset, such as walls or file cabinets. This problem often occurs when the transmitter is placed on the ground because the signal has to work it's way up through chairs and around other objects on the floor.
- Turn off or move other device that send and receive signals that are near the area where the headset is being used. Specifically, wireless routers, baby monitors, cordless phones, cell phones, radios and more. These devices often operate on the same radio frequency the transmitter is using.
Headset Hissing or Buzzing
There will always be a small level of hissing in the background because the headset is wireless. However, there are a few things you can do to try limiting the hissing noise:
- Turn down the master game volume on the Xbox 360. You can do this by navigating to "Settings," "Preferences" and then "Voice," then turning the Game Volume down.
- The level of the chat volume can also result hissing headphones. Try lowering the chat volume to see if the hissing subsides.
- Low batteries can also result in a higher than normal hissing noise. Try replacing the batteries to see if the hissing subsides.
- Try checking the Xbox 360's Voice settings by navigating to "Settings," "Preferences" and then "Voice." If the console is set up to play audio through both the TV and a connected headset, elect to play audio through the headset only, as playing it through both often results in an echo.
- This a common problem if you're using two wireless headsets in the same area. Try moving further away from the other person with a wireless headset.
- Push the cable connecting the Turtle Beach Ear Force X41 headset to the Xbox 360 controller firmly into the controller. A loose connection can result in an echo.
Mic Not Working
- Ensure that the chat volume on the cable connecting the wireless headset to the Xbox 360 controller is turned up. If it isn't, you may be able to hear the game audio but not people you're chatting with.
- Make sure the voice chat settings in the Voice section of the Xbox 360 settings is turned up. You can do this by navigating to "Settings," "Preferences" and then "Voice." Turn the Voice volume up if it isn't already. Also, ensure the voice chat on the cable connecting to the controller to the headset isn't muted.
- Make sure the cable connecting the headset to the controller is firmly connected.
- Check the cable connecting the headset to the Xbox 360 controller for damage. If possible, try using a different headset. If that headset works, the cable connecting the Turtle Beach Ear Force X41 headset to the controller may need to be replaced.