ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel

Troubleshooting Turtle Beach X41 Problems

Updated on January 8, 2016
Max Dalton profile image

Max holds a B.S. in mass communications from SIU, an M.A. in communications from U of I, and is pursuing an MBA from Webster University.


Common problems with the Turtle Beach Ear Force X41 headset for the Xbox 360 include no sound, popping, buzzing or hissing audio, an echo, the mic not working and problems figuring out how the headset connects to a PC. Most of these problems are the result of bad connections, bad hardware or settings on your Xbox 360, and given that you’re problem isn’t damaged or defective hardware, all of these problems can be resolved through troubleshooting. Take a few minutes to try resolving your problem independently before trading the headset in or sending it off for professional repairs.

The Turtle Beach Ear Force X41 headset lets you enjoy wireless Xbox 360 gaming from up to 20 feet away from the wireless transmitter.
The Turtle Beach Ear Force X41 headset lets you enjoy wireless Xbox 360 gaming from up to 20 feet away from the wireless transmitter. | Source

No Sound

  • There are two volume controls associated with the headset: one set for the game volume and another set for the chat volume. The volume controls for the game are located on the bottom of the left ear cup; the volume controls for chatting are located on the plastic piece on the cable connecting the wireless Turtle Beach Ear Force X41 headset to the Xbox 360 controller. Try adjusting these accordingly to see if that resolves your problem.
  • Make sure any audio cables connected to the headset's transmitter are firmly connected. Also, check the audio cables for damage. If they are damaged, replace them with different cables, if possible, to see if the damaged audio cables aren't working properly.
  • If you have audio from a PC, TV or other external device connecting to the transmitter, make sure that device isn't muted. If those devices are muted, it doesn't matter how high the volume on your Turtle Beach Ear Force X41 headset is -- you won't be able to hear anything.
  • Make sure you're adjusting the game volume to adjust the volume of external devices, such as the TV or PC; the chat volume only controls the volume of conversations through Xbox Live chat.
  • Try replacing the headset's batteries. You may not be able to hear any sound because the headset's batteries are dead. Alternatively, make sure the headset actually turned on when you pressed the button.
  • If the blue LED at the top of the transmitter is blinking, the headset and the transmitter are not communicating properly. Try re-pairing the devices to re-establish a signal.

How Do I Connect X41 to PC

Unlike some other Turtle Beach headsets, the X41 doesn't offer a separate cable for easy connection to a computer. However, if your computer's sound card supports the output of audio through either an SPDIF optical cable or standard red and white audio cables, you can output the PC's audio to the transmitter and listen to it through your Turtle Beach Ear Force X41 wireless headset.

Popping, Clicking or Dropped Audio

  • Ensure that the Turtle Beach Ear Force X41 headset is within 20 feet of the transmitter; the headset operates best inside of this range.
  • Position the transmitter so there's nothing between it and the headset, such as walls or file cabinets. This problem often occurs when the transmitter is placed on the ground because the signal has to work it's way up through chairs and around other objects on the floor.
  • Turn off or move other device that send and receive signals that are near the area where the headset is being used. Specifically, wireless routers, baby monitors, cordless phones, cell phones, radios and more. These devices often operate on the same radio frequency the transmitter is using.

Headset Hissing or Buzzing

There will always be a small level of hissing in the background because the headset is wireless. However, there are a few things you can do to try limiting the hissing noise:

  • Turn down the master game volume on the Xbox 360. You can do this by navigating to "Settings," "Preferences" and then "Voice," then turning the Game Volume down.
  • The level of the chat volume can also result hissing headphones. Try lowering the chat volume to see if the hissing subsides.
  • Low batteries can also result in a higher than normal hissing noise. Try replacing the batteries to see if the hissing subsides.


  • Try checking the Xbox 360's Voice settings by navigating to "Settings," "Preferences" and then "Voice." If the console is set up to play audio through both the TV and a connected headset, elect to play audio through the headset only, as playing it through both often results in an echo.
  • This a common problem if you're using two wireless headsets in the same area. Try moving further away from the other person with a wireless headset.
  • Push the cable connecting the Turtle Beach Ear Force X41 headset to the Xbox 360 controller firmly into the controller. A loose connection can result in an echo.

Mic Not Working

  • Ensure that the chat volume on the cable connecting the wireless headset to the Xbox 360 controller is turned up. If it isn't, you may be able to hear the game audio but not people you're chatting with.
  • Make sure the voice chat settings in the Voice section of the Xbox 360 settings is turned up. You can do this by navigating to "Settings," "Preferences" and then "Voice." Turn the Voice volume up if it isn't already. Also, ensure the voice chat on the cable connecting to the controller to the headset isn't muted.
  • Make sure the cable connecting the headset to the controller is firmly connected.
  • Check the cable connecting the headset to the Xbox 360 controller for damage. If possible, try using a different headset. If that headset works, the cable connecting the Turtle Beach Ear Force X41 headset to the controller may need to be replaced.


    0 of 8192 characters used
    Post Comment
    • profile image


      4 years ago

      I am dealing with the same issues. the only thing that i have figured out was to turn on and off the controller. However it doent always work. I have thought that maybe it could be my transmitter. Or possibly the cable to it.

    • profile image


      5 years ago


      I have recently bought an Xbox one and are experiencing a problem with party chat through the turtle beach earforce x41. I purchased the adaptor that you need to connect to the new controllers. The sound is working fine but when in group chat the other people in the party can hear me and it shows the mic working but I cannot hear them. Any advice would be much appreciated.

      Many thanks


    This website uses cookies

    As a user in the EEA, your approval is needed on a few things. To provide a better website experience, uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

    For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at:

    Show Details
    HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
    LoginThis is necessary to sign in to the HubPages Service.
    Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
    AkismetThis is used to detect comment spam. (Privacy Policy)
    HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
    HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
    Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
    CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
    Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the or domains, for performance and efficiency reasons. (Privacy Policy)
    Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
    Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
    Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
    Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
    Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
    VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
    PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
    Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
    MavenThis supports the Maven widget and search functionality. (Privacy Policy)
    Google AdSenseThis is an ad network. (Privacy Policy)
    Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
    Index ExchangeThis is an ad network. (Privacy Policy)
    SovrnThis is an ad network. (Privacy Policy)
    Facebook AdsThis is an ad network. (Privacy Policy)
    Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
    AppNexusThis is an ad network. (Privacy Policy)
    OpenxThis is an ad network. (Privacy Policy)
    Rubicon ProjectThis is an ad network. (Privacy Policy)
    TripleLiftThis is an ad network. (Privacy Policy)
    Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
    Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
    Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
    Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
    ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
    Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)
    ClickscoThis is a data management platform studying reader behavior (Privacy Policy)