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Warhammer Online Crash

Updated on June 21, 2010

Warhammer Online: Age of FRUSTRATION

So you've heard the hype. WAR is here and receiving great reviews. You pick up your copy and play for a while when it happens...CRASH! Bummer, but you shrug it off. You load Warhammer back up, get back into the game and forget about that annoying crash. You hop into a're engaged in some epic WAR action when ...CRASH! Rinse, repeat...

It's happening to a large percentage of players and it is very frustrating. It's an awesome game but what good is it if you can't play it? I've done a lot of research to help resolve this problem so that we all can enjoy the game we love. WAR is very picky and can crash for a number of reasons so we'll investigate a few possible solutions short of a complete OS reinstall. None of these solutions are guaranteed to work for you but I hope at least some of you will find a fix in here.

Symptoms and Solutions to Warhammer Crashes

Symptom: Warhammer Online crashes to desktop after about 30 minutes.

Symptom: Warhammer Online Crashes to Black Screen.


First thing I recommend is scanning for virus and spyware and cleaning any found. Next disable all background tasks - Antivirus, spyware, etc.  Anything in your taskbar that you can close ( aside from anything required for sound and video ) CLOSE IT.  Now to the specifics...

Solution A: Clean install of video card drivers.

When I say “Clean” install, this is not just downloading drivers and installing them. You need to actually remove the old driver files from your system entirely. Many users have gone through multiple video cards and drivers and the remnants of those drivers still remain on most systems because they failed to clean out the old drivers. It's not surprising, this procedure is poorly documented. Not cleaning out those old drivers leaves a lot of potential for conflicts – resulting in crashes, lock ups, black screens, etc. Lets get to how it's done...

NOTE: Record these steps – you will be rebooting!

Download and install the following program:

Guru3D - Driver Sweeper is a fast tool to remove driver leftovers from your system. It's very important to remove your drivers on a proper way, because driver leftovers can cause problems like stability and startup problems. You can use it if you want to update/remove drivers from your system.

Go to Start > Control Panel > Add or Remove Programs.

Locate and uninstall your video card drivers.

NOTE: Do not reboot after uninstalls.

  • For Nvidia based cards locate NVIDIA Drivers, select it and click the change/remove button. If your card contains other NVIDIA products you will have to select only the video drivers and click remove.

  • For ATI based cards you will have to remove more programs. First uninstall ATI Display Driver. Next uninstal ATI Catalyst Control Centre\Control Panel and finally uninstall ATI Software Uninstall Utility.

Go to Start > Run

Type msconfig and hit enter. Select the BOOT.INI tab. Check the box /SAFEBOOT and click apply and now when you reboot you will enter “Safe Mode”. There is another way to enter Safe Mode which is while your computer is booting up to repeatedly press the F8 key. Choose your method and go ahead and reboot into Safe Mode.

Once your computer boots into safemode you will have a wizard popup dialog box saying "System has found new hardware", you will click No for each box until it has finished. (for arguement sake, most ATi cards have 2 display drivers, 1 for primary and the other for secondary) Now run Driver Sweeper. Check the box for your video card. For Nvidia make sure you select Nvidia display and not Nvidia chipset. Press the Analyse button located on the bottom. It should show a list of directories, files and registry entries. Now click the Clean button down bottom.

Go back to Start > Run > msconfig

Navigate to the General tab and select Normal Startup. Click Apply and yes to reboot.

OPTIONAL / RECOMMENDED:Now that you are back in the operating system we need to make sure all video card files have been removed. Download and install Reg Cureto optimize your PC.

Now that your computer has been cleaned of all the old driver files and registry entries – download the latest drivers for your video card. Some of the drivers listed are beta. As of this writing I recommend using the 181.00 Nvidia drivers. The latest ATI Driver should be fine.  Do not change any 3d settings.  Try the game on the default settings before making any changes.  If your crashing is resolved, only change 1 thing at a time and test to make sure it doesn't cause more crashing.

OPTIONAL / RECOMMENDED:Download and install Driver Detective. This application will automatically remove old drivers and update to the most current driver available for ALL of your system devices.

Solution B: Change Windows XP Memory Usage

Right click My Computer. Select Properties. Select Advanced tab. Press Settings button in the Performance section. Select the Advanced tab. Under Memory Usage select Programs. Press Apply button down below. Reboot.

Solution C: Reduce Direct X Hardware Sound Acceleration.

Go to Start > Run

Type dxdiag and press enter. Select Sound tab above. Locate Hardware Sound Acceleration Level slider below and reduce it to Basic Acceleration. Press Exit button.

Solution D: Test Your RAM

Sometimes crashing is due to bad ram. You can use the following utility to perform a thorough RAM test to determine if this is your problem.


I hope this has helped someone resolve their Warhammer crashing problem.

I will continue to research Warhammer Online crashes and update this with my findings. Please comment if any of these worked for you.

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    • profile image

      jeffw1986 9 years ago

      I've wasted so many hrs playing warhammer :)

    • pcdriverupdate profile image

      pcdriverupdate 9 years ago from VA


      It's a possibility these items were never installed in the first place. If you do not see them listed I would assume that is the case.

      Best of luck to you.

    • profile image

      Eli 9 years ago

      How do I uninstall the ATI Catalyst Control Centre and the ATI Software Uninstall Utility? Under Add/Remove Programs there is only the ATI Display Driver.

    • pcdriverupdate profile image

      pcdriverupdate 9 years ago from VA


      I'm glad it has helped you. Happy WAR'ing!

    • profile image

      Tyler 9 years ago

      YOUR A LIFESAVER! Great info, you just saved my WAR sub.

    • jeff tomlinson profile image

      jeff tomlinson 9 years ago from TX

      Great Hub!! I'm glad I found this. Your recommendations helped me a lot! I've never heard of Driver Detective, but I had 23 drivers out of date! Who knew?!?

      Thanks again man.