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Civilization 5 Crash Fixes

Updated on December 1, 2014

How To Fix Civilization 5 Crashes, Black Screens, Etc.

A number of users are reporting some problems that are causing their Civilization 5 games to crash. This page provides the most common solutions to these problems in plain, easy-to-follow English. Some of the more frequently reported problems include:

  1. DirectX incompatibility causing game to crash.
  2. Inability to save game progress to hard drive.
  3. Game crashes after intro movie.
  4. Game crashes when on full-screen mode.
  5. Black Screen of Death upon launch or out of range error.

Read on to find all the solutions.

Eliminate Civilization 5 Crashes by Changing Settings

To do many of the fixes, you'll need to edit some of the game files. To find these files, go to Documents\My Games\Sid Meier's Civilization 5.

The files ending with .ini are the ones you're going to be editing with a text editor like notepad (not word!). The key files you'll be editing include:

  1. Usersettings.ini (records user preferences).
  2. GraphicsSettingsDX9.ini: (control graphics settings for DirectX 9 mode).
  3. GraphicsSettingsDX11.ini: (control graphics settings for DirectX 10 and 11 modes).
  4. Config.ini: (records general game preferences).

Problem 1: Crashes due to DirectX incompatibilities

First, make sure sure your installation of DirectX and Visual C++ runtime libraries are up to date. To do that,

  1. Go to: C:\Program files\Steam\Steamapps\Common\sid meier's civilization v.
  2. To update the Visual C++ libraries, run \VCRedist\vcredist_x86.exe.
  3. To update Direct X, run \DirectX\DXSetup.exe.

Civilization 5 will work with DirectX 9, DirectX 10, and DirectX 11. Which version you use depends on your Windows operating system. Check out the table below to see which versions are compatible with your operating system.

If the version of DirectX you're running is compatible with your Windows operating system, then the problem is likely with your graphics card. In that case, just switch to an older version of DirectX.

Operating System
Version of DirectX Supported
XP
DirectX 9
Vista
DirectX 9 & 10
Windows 7
DirectX 9, 10, & 11
Windows 8
DirectX 9, 10, & 11

Problem 2: Cannot Save Game to Hard Drive

This problem can arise because the location of the folder to which the game saves isn't set up properly. To fix it, you will have to re-set the folder location in the config.ini file. To do so, take the following steps:

  1. Open the Config.ini file using your text editor (probably Wordpad or Notepad)
  2. Look in the [Game] section
  3. Find FileName
  4. Set the location for a proper saved games folder. (usually C:\Users\YourComputerUserName\Documents\My Games\Sid Meier’s Civilization 5\Saves\)
  5. Save the file and run the game

Problem 3: Civilization 5 Crashes After Intro Movie

On certain hardware configurations and resolutions the game can crash while transitioning from the intro movie to the game menu. The easiest fix for this problem would be to turn off the intro movie. To do so,

  1. Open usersettings.ini with your text editor (Notepad or Wordpad usually)
  2. Look for SkipIntroVideo, set it to "1"

Problem 4: Civilization 5 Crashes in Full-Screen Mode

A number of people have reported that Civilization 5 crashes when launched in full-screen mode. The fix is to run the game out of a window, since there's no patch for this bug yet. To do so:

  1. Edit GraphicsSettingsDX9 (or 10 or 11, depending on what your game uses) with your text editor (usually Wordpad or Notepad).
  2. Find "fullscreen," and set it to "0."
  3. Go to the Cache folder and delete all *.db files inside.

Once you open the game, it should now start in window rather than full-screen mode.

Problem 5: Civilization 5 Black Screen or "Out of Range" Error

When this happens, I'd recommend running the game in another resolution, such as 1024x768, which can often easily fix the problem.

  1. Open GraphicsSettingsDX9.ini (or 10 or 11 depending on your setup) with your Text Editor (Notepad or Wordpad).
  2. Find WindowsResX and WindowResY.
  3. Change the WindowResX to 1024 (or any other resolution you want it to run in).
  4. Change the WindowResY to 768.

What's the problem with your game of Civilization V

See results

Got More Fixes or comments or Bugs? Post Them Here!

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    • profile image

      Johnk957 3 years ago

      Mudbox is a software for 3D sculpting and painting which is developed by Autodesk. kdkddkgaadga

    • profile image

      anonymous 4 years ago

      Mine won't even install. It gets to the installation of the directx driver and freezes until it finally crashes out of the install.

    • profile image

      anonymous 4 years ago

      i paid 30 bucks for this and I keep getting crashes

    • profile image

      anonymous 4 years ago

      I have the "Civilization 5 Crash To Desktop After Intro Movie" problem but the fix didn't work. Any advice?

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      anonymous 4 years ago

      @anonymous: I might be having a similar problem. I haven't been able to make a game nearly as far as 600+ turns but it would keep crashing in-game. I bought Brave New world thinking there might be a patch in the DLC but my game still crashes. Maybe you'll have better luck than I though.

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      anonymous 4 years ago

      Didn't see my problem listed here but maybe someone else has had the same problem as I. I run the game on the windows 8 touch screen enabled (recommended) version although i don't have a touchscreen. I can setup my game and play it until about 30-50 turns in the game crashes. The game is auto saving and i can reload that but it will crash within the next ten turns. Any known fixes to this?

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      anonymous 4 years ago

      @anonymous: mine too

    • profile image

      anonymous 4 years ago

      @anonymous: mine too

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      anonymous 4 years ago

      @anonymous: Hi, I have the same problem, try updating c+ and DirectX and if nothing else works, try use autosave on like 2 turns and make autosave count max 3 (Then you have a backup when it crashes)

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      anonymous 4 years ago

      It seems like sometimes when I go into diplomacy with other nations, the game will shut down. This happens probably every other time I click on a nation, and it's starting to become very irritating. Any advice?

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      anonymous 4 years ago

      The Game craches for me after about 10 s at the loding screen, Iv'e tried everything and the only thing that works is to uninstall and then reinstall it via stem, witch mens i have to download it over and over agan to play

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      anonymous 4 years ago

      Ever since the Steam Workshop update like 2 days ago, my game crashes immediately after the Steam Workshop logo disappears. I've tried everything, I've verified the cache multiple times, I've made sure my drivers were up to date, there's nothing I haven't done short of reinstalling the game (which I don't want to do). What the heck?

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      anonymous 4 years ago

      So frustrating, keeps on crashing

    • profile image

      anonymous 4 years ago

      so i play and it just keeps on crashing and i don't know why?

    • profile image

      anonymous 4 years ago

      @anonymous: Good, let's hope that people who make comments like yours have so much ball pain they become infertile.

    • profile image

      anonymous 4 years ago

      I've done all the tips that are here but still can't launch the game. after intro still crash. i have made WindowResX = 1024 WindowResY = 768 in GraphicsSettingsDX9.ini, and than SkipIntroVideo, set it to 1 in usersettings.ini i have update directx and video driver still doesn't work.. i feel stupid and frustrated. :(

    • profile image

      anonymous 4 years ago

      When i chose the platform wanna play on it starts then a small black screen comes up and then disappears how do i fix this and play this game i have they civ 5 gold edition

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      anonymous 4 years ago

      I have the black screen then crash problem. Had it both with Gods & Kings and Brave New World... thought I had it fixed for awhile, but apparently I didn't

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      anonymous 4 years ago

      @anonymous: Ahahahahahahaha, why would anyone buy 32 GB RAM for a computer? A laptop to boot? Damn, you're so stupid it hurts my balls.

    • profile image

      anonymous 4 years ago

      @anonymous: No, it's your fault for being a retard. It's your PC.

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      anonymous 4 years ago

      Seems like many people are having issues with this game crashing. I'm having the same issue. THe game starts fine but after I load a saved game (on turn 600+), it crashes after a few min. I never had this problem before I installed Gods and Kings. The only information I could find is that it happens to many people playing long campaigns and that the the game maker knows about it, but doesn't know what's causing the problem. I bet if I bought the new DLC it would fix the problem...

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      anonymous 4 years ago

      Gods & Kings: Start up works fine, but when I click "Start journey" (or whatever) it freezes. Have tried to disable GameCoreThreading in config.ini, but this has not helped. I also uninstalled and installed a couple of times. Didn't work.

      I downloaded the Brave New World demo, and it worked fine, so I bought the game. But now it has the same freezing problem, as on G & K.

      Any suggestions?

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      anonymous 4 years ago

      Hey Civ Fans. I really have a diifferent problem with Civ 5, It opens fine it plays fine but after some while it crashes all of a sudden and I m running it in DX9 help me out and it takes an hour to load my saves. My pc config is way high up still...help me brothers...love the game but its tooo irritating

    • profile image

      anonymous 4 years ago

      For those looking for files - I found some in Program Files - Steam - Steam Apps -Common - Civ 5

    • profile image

      anonymous 4 years ago

      I found that selecting the wrong direct X mode crashes at intro for me. If i pick 9 over 10 or 11 it crashes me out. I guess ill just play in 10/11.

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      anonymous 4 years ago

      Still crashing on autosave or manual save and another bug means that I have to toggle between views in the early stages for the game to recognize the next move. I shall never buy another EA game ( I really wanted the new SimCity!) or anything that requires Steam if a game that has been out asl ong as this one is still so flaky. I guess it is back to Civ 4. I shall miss some elements of game play, but at least it works!

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      anonymous 4 years ago

      and after intro sitll chrashes

    • profile image

      anonymous 4 years ago

      My games crashes once I've set up and start a game

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      anonymous 4 years ago

      @anonymous: same as ricardo. I have windows 7 professional, 32bit.

    • profile image

      anonymous 4 years ago

      @anonymous: yup, game crashes constantly. Brand new desktop pc. Great game but wasted 50 dollars it seems. I feel like I was ripped off. its not my pc its the game.

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      anonymous 4 years ago

      Where is this folder?

      1. Open GraphicsSettingsDX9.ini (or 10 or 11 depending on your setup) with your Text Editor (Notepad or Wordpad)

    • profile image

      anonymous 4 years ago

      I don't see where those folders are?? CAN SOMEONE PLEASE HELP ME

    • profile image

      anonymous 4 years ago

      @anonymous: I'm having the same problem as Ricardo here, my PC is custom built - 4 days old - 32 gigs of ram, 2 gig video card, i5 processor and the game crashes my computer every 5 to 30 minutes.

    • profile image

      anonymous 4 years ago

      @anonymous: It's not it works perfectly for me so it's a problem just you are having...

    • profile image

      anonymous 4 years ago

      My game crashes after between 10 and 30 turns - brand new computer, all the bits and Windows 8 and it is frustratingly unplayable. Why was this game released in this state?

    • profile image

      anonymous 4 years ago

      It crashes right after I load a game after I set it up

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      anonymous 4 years ago

      @anonymous: I have this too, I am thinking the updated graphics just cannot be handled by my graphics cars.

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      anonymous 4 years ago

      it crashes usually after I meet a new civilization or two

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      anonymous 4 years ago

      Plain English? I cannot follow any of this. Where are these files I do not see them!

    • profile image

      anonymous 4 years ago

      how about you actually say where this shit is?

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      anonymous 4 years ago

      When the game loads up it is zoomed in really far to the upper left of the screen. This just started one day and have no idea how to fix it. I can play b/c I can't even select anything.

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      anonymous 4 years ago

      Installed A75-UD4H mb, 3ghz 4x Athlon Cpu, 16 gig ram.. Win8 Pro Using onboard Amd Ati 6550D Video, the game crashes after about 30mins play. Using most uptodate amd catalyst drivers. If trying to use ANY mods, crashes within minutes or instantly. And it isn't a CTD as such, but the screen goes black and you can still hear music, move mouse. Can't alt tab to desktop, but you can access desktop and using right click exit civ5. Graphics setup for video is all low or minimum, yet using a GT520 card, which is far lower spec, default vid is medium or high. Having problems regardless of Dx9 or 10/11. I can't work out if it is win8, the ait onboard chipset or drivers or maybe civ5.. on my vista pc, game runs flawlessly.

    • profile image

      anonymous 5 years ago

      I "encountered a problem and the program needed to shut down" too. Love it! These fucktards can't fix their own mess up? Seriously? It's been since August. Is this another EA middle finger (wouldn't be surprised) or is Steam just screwing with us? I didn't pay money to not be able to play my game.

    • profile image

      anonymous 5 years ago

      Things like sheep, horses & Elephants are stretching over a large scale of map. What's the problem? Anyone?

    • profile image

      anonymous 5 years ago

      @anonymous: same problem. The only brightside is that it prevents binges that last until 5am

    • profile image

      anonymous 5 years ago

      @anonymous: I have the sane issue did you find a fix for this? it will only work correctly on DX9 i did not have this problem until the new patch came out

    • profile image

      anonymous 5 years ago

      @anonymous: I have the sane issue did you find a fix for this? it will only work correctly on DX9 i did not have this problem until the new patch came ou

    • profile image

      anonymous 5 years ago

      @anonymous: Same problem

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      anonymous 5 years ago

      Yeah, thanks a lot for ruining our game steam, or whoever patched it :)

    • profile image

      anonymous 5 years ago

      @anonymous: Same issue here

    • profile image

      anonymous 5 years ago

      @anonymous: same here and when I try to bombard units with an archer... I tried setting the game play to quick combat, but it still pops up the red target arrow and then locks up... Quite sure its the latest patch that added the windows 8 touch routines etc.

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      anonymous 5 years ago

      the best patch i ever see !

      impossible to play the game, city bombardement = game not responding, and the same after a 20+ turns

      marvelous !

    • profile image

      anonymous 5 years ago

      @anonymous: Civ5 has started to freeze on my comp as well- again caused by trying to bombard with a city. I've never had problems before and can only assume this is due to an update? help?!

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      anonymous 5 years ago

      The bombardment problem i fixed by choosing from the start to run it in windows 8 mode, but now after a couple hours of play it shuts down, constantly, saying that it has incountered a problem and needs to shut down.

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      anonymous 5 years ago

      @anonymous: I'm only getting these "Rods" from animal resources (fish, horses, cows) etc

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      anonymous 5 years ago

      @anonymous: I have the problem. Did you find a solution?

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      anonymous 5 years ago

      My game was fine except for the SLOW problem, until the "Windows 8" update. (I have Windows 7). Now I have video tearing and the game won't let me do anything.

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      anonymous 5 years ago

      Hey, my problem is that the game loads/starts fine and on the first turn I settle a city (choose technologyetc) and then move the warrior, that's all fine but I can't move to the second turn, instead of the button saying 'next turn' it just stays on 'unit needs orders' button with the settler screen open even though the city has been settled, this has only happened recently after an automatic update, the game was fine before that. Also at the same time a screen came up during the loading of the game that I haven't seen before, its directly after the normal intro, the screen is a picture for the top half and is blank on the bottom half.

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      anonymous 5 years ago

      Crashes after bombardment.

    • profile image

      anonymous 5 years ago

      @anonymous: This solution worked for us too.

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      anonymous 5 years ago

      Game keeps crashing while on the loading screen after the video.

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      anonymous 5 years ago

      Since the latest patch my game keeps freezing and I have to shut it down. It freezes when using bombard and sometimes at the end of a turn when simulating barbarian turns. Is there someway to fix this? (I play the vanilla version)

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      anonymous 5 years ago

      @anonymous: Hey, i find something.

      If, like me you have windows 7 here's the solution:

      Please check if the Steam.exe or Civ5.exe are not maybe installed in Vista compatibility mode (right click -> properties -> tab for compatibility). If so, then please uncheck that, this should make Dx11 then available for you.

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      anonymous 5 years ago

      Gettinhg long graphic lines across entire screen from most every resource (fies, silver, etc) on the game.

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      anonymous 5 years ago

      @anonymous: I had the same problem

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      anonymous 5 years ago

      @anonymous: I have the same problem like Haze

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      anonymous 5 years ago

      @anonymous: My game crashes every time I try to bombard an enemy with my city. This started after the Windows 8 patch

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      anonymous 5 years ago

      ever since the windows 8 program arrived unwanted on my game, successive games always crash six or seven moves into the start- very frustrating

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      anonymous 5 years ago

      When i start the game, it plays the music and skips the intro, but after a while, the music stops, and then it says " The program ran into a problem, and needs to close.", and then it closes to desktop, any suggestions?

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      anonymous 5 years ago

      can't launch the game, adjusted resolution didn't work.

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      anonymous 5 years ago

      my game crushes when i play a big game and i quiet a lot of towns and units

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      anonymous 5 years ago

      My game crashes randomly after loading the game...

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      anonymous 5 years ago

      crashes when i press mods and news

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      anonymous 5 years ago

      i set the intro video skip on, but after that it turns to a loading screen and then it just go's black and takes me to the desktop. usually uninstalling it and installing it again works but i have to do that every 3 weeks or so. Anyone got any ideas?

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      anonymous 5 years ago

      @anonymous: crashes 'soon as i open the mod screen..

      somebody please help i'm 13 year old girl with no idea what i'm doing

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      anonymous 5 years ago

      ÎÏÏεία για Ïην ÏεÏιγÏαÏή ÏÎ¿Ï ÏÏοβλήμαÏοÏ:

      C:\Users\Skarby\AppData\Local\Temp\WERD097.tmp.WERInternalMetadata.xml

      C:\Users\Skarby\AppData\Local\Temp\WER3FCE.tmp.appcompat.txt

      C:\Users\Skarby\AppData\Local\Temp\WER4175.tmp.mdmp

      what to do now???

    • profile image

      anonymous 5 years ago

      @anonymous: watch an issue

      ÎÏÏεία για Ïην ÏεÏιγÏαÏή ÏÎ¿Ï ÏÏοβλήμαÏοÏ:

      C:\Users\Skarby\AppData\Local\Temp\WERD097.tmp.WERInternalMetadata.xml

      C:\Users\Skarby\AppData\Local\Temp\WER3FCE.tmp.appcompat.txt

      C:\Users\Skarby\AppData\Local\Temp\WER4175.tmp.mdmp

      tell me what to do with this

    • profile image

      anonymous 5 years ago

      Every turn my game hangs :(

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      anonymous 5 years ago

      same issue here, good to know I'm not crazy and that my computers not jacked up. I did figure out a work around for the blank video by putting the pc into sleep mode then waking it back up. the video is then displaying fine, game is still running too.

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      anonymous 5 years ago

      @anonymous: If you hold the ALT button down, you can hit tab and switch through the different applications that are running on your computer to find the error that popped up. The black screen is a representation of the game that was playing, your computer is still operating normally, but the game just went black.

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      anonymous 5 years ago

      I receive the following error: "FGXRenderer11:Present failed hr=DXGI_Error_Device Removed" and the game crashes. Thought I had fixed the error by synchronizing my SLI video cards (dual NVIDIA GeForce 8800GTS) and updating the driver software, but error and crash still occurs.

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      anonymous 5 years ago

      runtime error?

    • profile image

      anonymous 5 years ago

      @anonymous: I have the same problem have you found a fix yet?

    • profile image

      anonymous 5 years ago

      @anonymous: I'm getting this same issue. I've tried everything I've found online with no success. I don't even know what causes it.

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      anonymous 5 years ago

      @anonymous: I have the same problem. I repaired the directx install and it did not help

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      anonymous 5 years ago

      Whenever I click on either direct x 9 or 11 in the startup window, the game starts for a second then blacks out. I have played the game before on this computer, and I have tried ALL of your fixes. No luck. The computer's fans start up if I have skipintro to 0, but when I don't nothing seems to happen. Help?

    • profile image

      anonymous 5 years ago

      @anonymous: I have the exact same problem. Something needs to be done!

    • profile image

      anonymous 5 years ago

      @anonymous: same problem here. also I don't get any achievements

    • profile image

      anonymous 5 years ago

      it crashes just at random moments while im playing single player.

      how can I fix this?

    • profile image

      anonymous 5 years ago

      @anonymous: I have this same problem

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      anonymous 5 years ago

      Crashes when I head to the Mods section and I see the mod browser for maybe 3 seconds before i crash.

    • profile image

      anonymous 5 years ago

      @anonymous: I am having the EXACT same problems! If I skip the opening movie, the game crashes. But if I wait for it to finish, and go to load my save, the game crashes there too!

      Have you found any solutions yet?!!!!

    • profile image

      anonymous 5 years ago

      @anonymous: This is actually a game setting for Civ 5 to start as a random player. Idk exactly where but I read about this before. It may be something else but that's what I've learned, hope it helps and good luck.

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      anonymous 5 years ago

      For me it crashes with only standard application crash windows error. I tried everything, even downloading things like cracks, updates and others.

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      anonymous 5 years ago

      i have a mac and every time the intro video starts it freezes and "quits unexpectatly" any advice? i already made the skipintrovideo 1.

    • profile image

      anonymous 5 years ago

      i have a mac and every time the intro video starts it freezes and "quits unexpectatly" any advice? i already made the skipintrovideo 1.

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      Dr_Teacup 5 years ago

      I changed the resolution but i still get a black screen and tips on how to fix this

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      anonymous 5 years ago

      @anonymous: Got the same problem, this problem only appear for some people, concluding from the information I've found, there doesn't seem to be a fix. I got the same problem, and it is driving me insane :'(

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      anonymous 5 years ago

      Don't know if the last one went. I get a runtime error that shuts the game down every time I try to load a saved game. This only started happening within the last few days. Anybody know what's going on?