ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel

PlayStation Store Error

Updated on August 30, 2017

PlayStation Store Confirm Purchase Error


Solution is at the end of the page!

I am an avid gamer and I absolutely love my PlayStation 3. I know Xbox 360 users will disagree but I believe Sony PlayStation is the best gaming system out today.

Recently there was an update to the PlayStation Store which implemented a beautiful new layout but ever since that update many users like myself can no longer make purchases via the Sony PlayStation Store.

I am pulling out my hair over this error and it needs to be resolved as soon as possible.

An error has occurred.
An error has occurred.

An error has occurred

Sony PlayStation Store Error

This PlayStation Store error has been happening since 11/17/2012 for a lot of PlayStation users. I am beginning to be displeased because I cannot download anything from the PlayStation Store, not even the free stuff as a PlayStation Plus member. I load up my cart with the games and downloads I want but when I go to confirm purchase after a few seconds it shows the error pictured.

I then researched the error and to my surprise I am not the only one this is happening to. There are thousands of other users with the same issue. Many others like myself first believed it was a problem with incorrect credit or debit information but that is not the case because I can still use my credit card to add funds to my PlayStation wallet and I can also still make and confirm purchases on my PlayStation Vita. The Sony PlayStation Forum is being flooded with angry users who have made purchases and cannot download their games. I have not gone that far as of yet but it is possible if they don't get it fixed soon.

Sony PlayStation Customer Support - Good or Bad?

Have you had an issue with Sony PlayStation? How was your issue handled? Did you have a good experiece while you were trying to resolve you issue? These are the things we want to know.

How do you feel about Sony PlayStation's Customer Service?

Scheduled Maintenence
Scheduled Maintenence

News from Sony

Sony is set to schedule maintenance on December 3, 2012. I hope they will be resolving this purchase error. If they do not there will be a lot of angry posting their thoughts on the Sony PlayStation message board and in the forums. Sony has currently been telling users that they are aware of the issue and working on a solution.

PlayStation Shopping Cart
PlayStation Shopping Cart

The Fix

How to fix the PlayStation Shopping Cart Error

The fix was relatively simple and a Sony tech was able to walk me through the fix fairly easily. The first thing you need to do is go to the PlayStation Store icon on the XMB bar and delete the PlayStation Store. Once you delete the PlayStation Store you will then try to open the store. It will automatically download and update itself to the latest version. After that you will have to go into your shopping cart and empty all contents of the shopping cart if you have any. Once that is done you need to exit the PlayStation Store and delete it one more time. Next you should reboot your internet service to ensure of no corruption. No re-enter the PlayStation Store and your new shopping cart should be fully functional again. Have fun downloading new games and apps!

Tell us your issue! - You have a voice! Sony will hear it!

    0 of 8192 characters used
    Post Comment

    • GhettoStyles profile imageAUTHOR


      5 years ago

      @anonymous: Try purchasing the items one at a time if it is more then one

    • profile image


      5 years ago

      This was the only fix I could find after waiting on hold with Sony for hours, still didn't fix it! Sony fail.


    This website uses cookies

    As a user in the EEA, your approval is needed on a few things. To provide a better website experience, uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

    For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at:

    Show Details
    HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
    LoginThis is necessary to sign in to the HubPages Service.
    Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
    AkismetThis is used to detect comment spam. (Privacy Policy)
    HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
    HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
    Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
    CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
    Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the or domains, for performance and efficiency reasons. (Privacy Policy)
    Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
    Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
    Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
    Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
    Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
    VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
    PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
    Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
    MavenThis supports the Maven widget and search functionality. (Privacy Policy)
    Google AdSenseThis is an ad network. (Privacy Policy)
    Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
    Index ExchangeThis is an ad network. (Privacy Policy)
    SovrnThis is an ad network. (Privacy Policy)
    Facebook AdsThis is an ad network. (Privacy Policy)
    Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
    AppNexusThis is an ad network. (Privacy Policy)
    OpenxThis is an ad network. (Privacy Policy)
    Rubicon ProjectThis is an ad network. (Privacy Policy)
    TripleLiftThis is an ad network. (Privacy Policy)
    Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
    Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
    Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
    Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
    ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
    Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)