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Dealing With Insensitive Comments About Mental Illness

Updated on November 16, 2018
Carola Finch profile image

Carola is a mental health advocate and a freelance writer who focuses on mental health, mental illness, and cognitive conditions..


We are supposed to be living in a more enlightened world that accepts all kinds of people, but the truth is that we are still in the Dark Ages when it comes to mental illness. As someone with a loved one who has a serious mental illness, I am often appalled at the insensitive remarks people make. People who are diagnosed with mental illness also hear a lot of crass comments.

If my loved one had a physical illness such as cancer, I would share it with others who could sympathize and offer support. Because my loved one is mentally ill, I can only share that with a few trusted friends. I am not ashamed of my loved one’s condition, but I fear that the person will be stigmatized and treated badly by others if her condition was known.

Why People Make Inappropriate Comments

There are many reasons why people make inappropriate comments about mental illness.

They believe in myths about mental illness

Here are some examples of hurtful remarks about mentally ill people that are often based on mental health myths.

“It’s all in their heads.”
“Why can’t they work for a living?”
“They need to change their attitudes.”
“Don’t they want to get better?”
“They should get busy and distract themselves.”
“They have everything they need to get better.”
“They should stop focusing on bad things, and just start living.”
“Everybody struggles with these things sometimes. Snap out of it.”

Myths about Mental Illness
Truths about mental illness
Not many people have mental illness
According to the Centers for Disease Control and Prevention, 25 percent of Americans have a mental illness.
Children don't have mental health problems
Warning signs of mental illness may show up in very young children. Approximately 25 percent of all mental health disorders in children have signs that appear before children turn 14 years old, and 75 percent of mental health disorders begin before people are age 24.
People with mental illness are unpredictable and violent
Only 3 to 5 percent of violent acts can be attributed to people with a serious mental illness. Most mentally ill people are no more violent than anyone else.
Mentally ill people can't handle working
Employers report that employees with mental illness are motivated, on time, punctual, have good attendance, and are as productive as other employees.
Mental health problems are caused by character flaws or personality weakness
Some people believe that mentally ill people can "snap out of it" if they make an effort. In fact, mental illness has nothing to do with weakness or laziness. It occurs through many factors which are beyond the person’s control such as trauma and family history.
People with mental health problems have no hope of recovery
Medication and psychiatric help can dramatically improve the quality of life for people with mental illness.
Self-help and therapy is a waste of time
Each individual with mental illness has different needs, but most benefit from medication, therapy, and support from family and friends.

Denial that mental illness exists

Other people seem to be in denial that mental illness exists and that it cannot happen to someone that they know. Mental illness only hits people from Planet X in their minds, so "nutty" people are can be hit with verbal pot shots.

Since mental health problems are not real, issues are all the fault of "crazy" people. They think that people with mental heath issues need to try harder and pull themselves up by their bootstraps. This way of thinking creates stigma against mentally ill people and shame.

They do not know much about mental illness

Insensitive remarks are often made in ignorance. When people make remarks, they are not deliberately trying to be hurtful. They speak without thinking about what is coming out of their mouths.

Viewing hurtful comments as "teasing"

Sometimes, people mask their comments as teasing, but the words and labels are inappropriate just the same. Hurtful remarks can really damage the self-esteem of mentally ill people. It hurts their loved ones as well.


Putdowns make people feel better about themselves

Some people feel that they are in a special category way above “crazy people,” and look down their noses at others as weak and unwilling to pull themselves out of their state. Putting down others makes them feel better about themselves and reassures them that they are OK.

Determining our Response to Comments

Some people are just thoughtless and say stupid things off the top of their heads. Others are bullies who thrive on putting other people down. They are unlikely to listen to any thing we say.

According to PsychCentral, we need to gauge what we are going to say in response to insensitive remarks. Would they accept me if I address this? How would these people feel about being corrected? Would they be willing to be educated about mental illness?

Responses to Inappropriate Remarks

Ignore the comments

Some insensitive individuals are not worth a response. For whatever reason, they are not opening to someone correcting their opinions. If we tried, they would just become defensive or hostile, or walk away from us.

Acknowledge the comment and correct it

We can acknowledge that we listened to a person’s comment in a neutral manner. They are more likely to hear us out and not dismiss us as being overly emotional. That way, offenders do not feel like we are attacking them when we respond. We can then gently correct them.

Educate the person about mental illness

Many people make inappropriate remarks because they believe in mental illness myths or are ignorant. Comments can become opportunities to educate them.
For example, many people think that people are mentally ill because they are lazy and unwilling to pull themselves up by their bootstraps. They need to know that mental illness is not a choice, a character flaw or weakness.

Some people are reluctant to change but are open to education. I once corrected a fellow writer who wanted to use the term schizophrenic to describe the weather in a story. This use of the word shows a common misconception about schizophrenia – that the condition is multiple personality disorder. In actuality, people who are schizophrenic have difficulty distinguishing between reality and fantasy and struggle with psychotic episodes.

When I explain this to him, he was reluctant to give up what he felt described the dual natural of autumn winds. He then agreed to change his wording to a more accurate descriptor.

Tips for effective education:

  • Watch your tone and demeanor: This education should not be preachy or be done in a condescending way.
  • Add personal story: This can ease tension and educate in a non-threatening way.
  • It may help to try to relate to them by saying something like, "You know, I used to think the same thing about bipolar disorder, but I have learned that ...”
  • Do not criticize the person by telling them what they said was ignorant or stupid - the person will just shut down and will not listen.

Concluding Thoughts

Although some strides have been made in educating the public about mental illness, more work needs to be done in this area.


CDC Mental Illness Surveillance
, Centers for Disease Control and Prevention
Things not to say to someone with mental illness, PschCentral, Margarita Tartakovsy
How to Respond to Insensitive Remarks about Mental Illness, Psych Central
Myths and Facts,

© 2013 Carola Finch


Submit a Comment
  • lambservant profile image

    Lori Colbo 

    5 years ago from Pacific Northwest

    Excellent! I educate and advocate for mental illness as much as I can as one who has this challenge in my life.

    As an aside, I took a 12 week stand up comedy class by David Granier, the comic in your video. His organization, Stand Up for Mental Health, is a sort of therapy for people experiencing mental health issues. In order to participate in the class, we had to have a diagnosis. It was an amazing experience.

  • Carola Finch profile imageAUTHOR

    Carola Finch 

    6 years ago from Ontario, Canada

    Thanks for sharing, Penny G. I am sorry that you have had such terrible experiences. I too have a loved one with schizophrenia.

  • Penny G profile image

    Penny Godfirnon 

    6 years ago from Southern Iowa

    I have two adult children with Schizophrenia people have been cruel, insulting, rude, tease make fun of and worst of all ostracized shooed them away like dogs, refused them medical care, causing one near death.

  • denise.w.anderson profile image

    Denise W Anderson 

    6 years ago from Bismarck, North Dakota

    People often say things out of ignorance We all have done it. When it comes to comments made about mental illness, I usually treat them the same way as I would someone commenting about my religion. I simply let them know that blanket statements about the mentally ill are inaccurate. Because mental illness is not a visible disorder, they don't know when or if someone has it, and we don't know when and if we will get it. It pays to be kind to all!

  • Carola Finch profile imageAUTHOR

    Carola Finch 

    6 years ago from Ontario, Canada

    Thanks for your comments, everyone.

  • cheaptrick profile image


    6 years ago from the bridge of sighs

    Isn't it curious how words morph in meaning over time?The terms stupid,idiot,moron,etc were once used as medical classifications without any derogatory slant what so ever;now they're insults.I suspect the same is happening to today's terminology as well.

    There is one major fallacy I'd like to point out about mental illness...Crazy and stupid do not necessarily go hand in hand.The list is long of people who were mentally Ill and brilliant.

    Most new discoveries and inventions come from the minds of 'Eccentric' People who do not accept the mass reality they exist in.Well done.


  • MsDora profile image

    Dora Weithers 

    6 years ago from The Caribbean

    Thank you for this very wise counsel about dealing with the mentally ill. that fact about the illness in children and young people under 24 is heart wrenching. We need this kind of education. Hopefully it will help us respond appropriately.

  • DDE profile image

    Devika Primić 

    6 years ago from Dubrovnik, Croatia

    Dealing with Insensitive Comments About Mental Illness interesting hub and so tire sometimes when people come into contact with such people they don't know to communicate with respect and careful thought. In the process the feelings are hurt of the victim and this can be so rude and inappropriate.


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