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Staying Healthy In The Call Center Industry

Updated on March 3, 2016

The call center industry is nowadays increasing rapidly, many people in this industry are engaged in countless hours of grueling training on how to handle calls, schedule personnel, file reports and track inventory checks. With globalization, many call centers require personell to operate in in very odd hours so to accommodate transaction calls from different parts of the world. 'Staying healthy' in a call center can be simply defined as cigarettes, coffee and alcohol,

With the long hours that personnel spend on their seats with headsets attached can cause the body to slow down and lessen the employee's capability to circulate blood within the body. This can cause a sense of sleepiness, yawning which is a manifest that the body requres a greater amount of oxygen to the respiratory - cardiovascular area.

As a result of this, coffee has been one of the mainstay for the employees in the call center to combat sleepiness and the degradation of competence. Even if the the direct intake of coffee is to keep us a wake, there are detrimental effects associated to taking coffee such as dehydration and kidney complications

Lessening the amount of coffee intake per day would also lessen the amount of urged moments to go to the bathroom. Additionally, Lessening of bone density has also been found in chronic coffee drinkers.


Another way call center agents release stress is by lighting up a cigarette or two during break or lunch hours. Many call center agents and employees claim that cigarette smoking during free time not only increases their social sphere but it also lessens the amount of anxiety from work related stress. However, we all know the negative effects of cigarette smoking to the lungs and the body in general.

For one, smoke coming from the cigarette passes through our respiratory system. This smoke is a combination of impure particles which reach the lungs and attach to the the bronchial. This attachment of impure particles to the bronchial would lead to a gradual blocking of the linings found in the bronchial. This ultimately can lead to difficult in breathing and other respiratory related ailments .


After work shifts, another way call center agents 'release' work related stress is to to go to a local hangout and order a round of alcoholic drinks. This frequently happens during or immediately after payday i.e when the salaries have been doled out.

However, excessive consumption of alcohol can cause liver damage. The liver is the body's natural fat and alcohol synthesizer. An excessive alcohol load on the liver can lead to liver malfunction or alcohol induced  cirrhosis

So coffee, smoking and alcohol consumption are the leading culprits in lessening the 'health status' of call center agents. Staying healthy in the call center industry will help in either syaing 'NO' to this substance or lessening thier intake.

Staying healthy in the call center industry is technically a tedious and health taxing job to undergo, especially due to the high demand of work. Nevertheless, substitutes for the three substances mentioned in this hub may come in the form of healthy fruit juice or any other healthy food. It is a matter of initiative and choice for one to stay healthy when working in the call center industry.

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    • speedbird profile image

      speedbird 6 years ago from Nairobi, Kenya

      @ youmeget, Great!

    • youmeget profile image

      youmeget 6 years ago

      Alright then, more hubs.

    • speedbird profile image

      speedbird 6 years ago from Nairobi, Kenya

      @ youmeget, I really appreciate your comments and that you find this hub to be useful. I am also in agreement with your point of view.

    • youmeget profile image

      youmeget 6 years ago

      You know what everything we take affect our bodies. I've worked in a call centre and during break, we watch TV, play games or eat.

      And not only those who work in call centres drink after work.

      A unique point of view.