What's Your 'EQ', Emotional Intelligence Quotient
Most of us have heard of IQ! The Intelligence quotient.
It is bandied about like a badge of honor depending on one's scores on standardized tests, yet it never takes into consideration the emotional aspect of the human intelligence.
If i asked you what your IQ is you would probably be able to tell me, or at least give me some idea based on what someone else has told you.
- High intelligence
- Medium or middle intelligence
- Low intelligence
Typically one knows their IQ from tests while involved in being educated. It is normally based on learned information that one can recall or figure out when presented with a problem.
Hard skills, or educational information that one can learn from books. The IQ can be taught, that's when it it referred to as book sense.
Ones EQ is based on other factors, that can be developed but not necessarily taught. These are also known as soft skills, this is referred to as common sense.
Yet, it is the soft skills that determines the success of an individual when it comes to using the learned occupational skills in an environment with others because it is the soft skills that makes everything work.
These are things that can be tested. One can earn a score based on the standardized test given to assess what their intelligence is or is not.
These can also be considered occupational skills that are necessary to preform a task.
Most people can be taught to do something. That is a hard skill. For instance reading is considered a hard skill. Yet interpreting what one has read is considered a soft skill.
Hard skills are taught everyday, technically. The process can usually be followed through the steps one needs to take to learn and master them.
The learning processes usually happen in the pre frontal lobe of the brain.
What skills are more necessary for face to face customer service?
Soft skills are used everyday.
Can they be taught? It is believed that they can be enhanced more than really taught since they have more to do with emotions and personality rather than cognitive ability.
What side of the brain are soft skills based?
EQ or EI, has to do with one's emotional intelligence quotient. It has little to do with standardized tests and more to do with socialization skills or soft skills. They are personal attributes that enhance a person's interactions, job performance and career prospects.
Soft skills, are based on behavioral competencies, and are also known as interpersonal skills or people skills.
- communication skills
- conflict resolution
- personal effectiveness
- creative problem solving
- strategic thinking
- team building
- influencing skills
- selling skills
these are only a few.
Emotional Intelligence Quotient, is based on emotions. The expression of emotions. They are based on the skills that are more inclined to deal with other people.
EQ has to do with self awareness, self management, empathy and socialization skills, which requires one to put all that they learn together in a way that it can be used to get people to do things, either through influence or communication.
empathy, reading people
writing, taking an order
- self awareness, what feeling why feeling intuition
- self management, positive emotions
- empathy, knowing other's emotions
- social skills, putting it all together
Usually when these are mastered as skills, men and women are on the same level which is typically found in the top 10% of performers in any arena.
Yet until this is achieved men tend to be more confident in groups and women tend to show more empathy.
Goleman discusses the difference needed to separate the successful individual from others. He talks about the IQ advantage of learning technical skills versus the EQ advantage that will make you intuitively better.
Improvement of competencies
- Self control
What is necessary
- Wanting to learn
- sense of values
- listening skills
- goals, dreams
- changing for the better
It's been found that once emotional intelligence is engaged that learning takes on a new level of understanding for the student and they do better both academically and socially.
EQ vs IQ
Emotional Intelligence quotient which utilizes soft skills tends to make one more successful than just merely having a high IQ!
Although a high IQ may help with learning a technical skill it is not necessarily going to make one successful when it comes to the practical application and performance of one's job or career mobility, especially when it comes to interacting with others.
It is proven that once someone's EQ is engaged that their IQ raises!