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What's Your 'EQ', Emotional Intelligence Quotient

Updated on December 2, 2013

EQ measurement

Most of us have heard of IQ! The Intelligence quotient.

It is bandied about like a badge of honor depending on one's scores on standardized tests, yet it never takes into consideration the emotional aspect of the human intelligence.

If i asked you what your IQ is you would probably be able to tell me, or at least give me some idea based on what someone else has told you.

  • High intelligence
  • Medium or middle intelligence
  • Low intelligence

Typically one knows their IQ from tests while involved in being educated. It is normally based on learned information that one can recall or figure out when presented with a problem.

Hard skills, or educational information that one can learn from books. The IQ can be taught, that's when it it referred to as book sense.

Ones EQ is based on other factors, that can be developed but not necessarily taught. These are also known as soft skills, this is referred to as common sense.

Yet, it is the soft skills that determines the success of an individual when it comes to using the learned occupational skills in an environment with others because it is the soft skills that makes everything work.

The brain
The brain | Source

Hard skills

These are things that can be tested. One can earn a score based on the standardized test given to assess what their intelligence is or is not.

These can also be considered occupational skills that are necessary to preform a task.

  • Learned
  • Taught
  • Advanced
  • Mastered
  • Enhanced

Most people can be taught to do something. That is a hard skill. For instance reading is considered a hard skill. Yet interpreting what one has read is considered a soft skill.

Hard skills are taught everyday, technically. The process can usually be followed through the steps one needs to take to learn and master them.

The learning processes usually happen in the pre frontal lobe of the brain.

What skills are more necessary for face to face customer service?

See results

Soft skills

Soft skills are used everyday.

Can they be taught? It is believed that they can be enhanced more than really taught since they have more to do with emotions and personality rather than cognitive ability.

What side of the brain are soft skills based?

The brain
The brain | Source


EQ or EI, has to do with one's emotional intelligence quotient. It has little to do with standardized tests and more to do with socialization skills or soft skills. They are personal attributes that enhance a person's interactions, job performance and career prospects.

Soft skills, are based on behavioral competencies, and are also known as interpersonal skills or people skills.


  • communication skills
  • conflict resolution
  • negotiation
  • personal effectiveness
  • creative problem solving
  • strategic thinking
  • team building
  • influencing skills
  • selling skills

these are only a few.

Skill set
Hard skill
case history
medical cases
Soft skill
extracting information


Emotional Intelligence Quotient, is based on emotions. The expression of emotions. They are based on the skills that are more inclined to deal with other people.

EQ has to do with self awareness, self management, empathy and socialization skills, which requires one to put all that they learn together in a way that it can be used to get people to do things, either through influence or communication.

hard skills
soft skills
case studies
influencing, interpretation
human anatomy
selling, convincing
computer programmer
technical programs
safety, security
empathy, reading people
writing, taking an order

Four domains

  • self awareness, what feeling why feeling intuition
  • self management, positive emotions
  • empathy, knowing other's emotions
  • social skills, putting it all together

Usually when these are mastered as skills, men and women are on the same level which is typically found in the top 10% of performers in any arena.

Yet until this is achieved men tend to be more confident in groups and women tend to show more empathy.

Daniel Goleman

Goleman discusses the difference needed to separate the successful individual from others. He talks about the IQ advantage of learning technical skills versus the EQ advantage that will make you intuitively better.

Improvement of competencies

  1. Self control
  2. Empathy
  3. Motivation

What is necessary

  • Wanting to learn
  • sense of values
  • listening skills
  • goals, dreams
  • changing for the better

It's been found that once emotional intelligence is engaged that learning takes on a new level of understanding for the student and they do better both academically and socially.

EQ vs IQ

Emotional Intelligence quotient which utilizes soft skills tends to make one more successful than just merely having a high IQ!

Although a high IQ may help with learning a technical skill it is not necessarily going to make one successful when it comes to the practical application and performance of one's job or career mobility, especially when it comes to interacting with others.

It is proven that once someone's EQ is engaged that their IQ raises!


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    • Celiegirl profile image

      Celiegirl 4 years ago

      Thanks fjohn, i am glad to pass on information that is helpful.

    • fjohn profile image

      fjohn 4 years ago from india

      Very informative hubs.. i like your topics.. the way you present the content is adorable.

    • Celiegirl profile image

      Celiegirl 4 years ago

      denise.w.anderson, Thanks for the insight, i think it is important to be balanced, yet more and more gadgets are interfering with our balance and IQ's are being questioned. A balance for the development of the whole individual is necessary, cause EQ makes the difference.

    • denise.w.anderson profile image

      Denise W Anderson 4 years ago from Bismarck, North Dakota

      I worked as a School Psychologist for six years doing intelligence and learning testing with students in the public school system. It was interesting that those who had very high IQ scores were often emotionally inept. It was one of the warning signs for emotional disorders and learning problems. The ability to self-manage our emotions and interactions with others takes skills that some people develop by watching others. Those with disabilities and learning problems, no matter their IQ, have to be taught these things in a step-by-step fashion. It takes a lot of time and effort, but the benefits are worth it!