Your Health Insurance Company Has Offshored Your Most Sensitive Personal Information! Why HIPAA Means Nothing...
Why Is Your Sensitive Information In Foreign Countries? Why You Have No Protections Or Privacy!
If you have United Health Care, Anthem Blue Cross, Blue Shield of California or Blue Cross/Blue Shield, your most sensitive personal information is in the Philippines, India and countless other foreign countries. The above companies are not the only ones that have released your 'private' information to foreign companies, but they are among the largest and richest.
Bad enough that foreign companies and workers have your medical history, they also have access to your address, phone number, social security number, date of birth and information about every medical condition for which you have sought treatment. They know virtually everything about you and even though you think that your information is safe, think again. Outsourcing is most dangerous when services provided by a foreign company include the use of sensitive medical or financial information, yet there are no legal restrictions on outsourcing of medical-related services when it comes to your health insurance company. Your insurance carrier knows that foreign nationals are not subject to the laws that govern those in this country, but it is more profitable for them to hire overseas than here at home, so they do. These companies do not even have to tell you that they give ALL of your information to foreign companies. Talk about what you don't know won't hurt you!
HIPAA? HIPAA, the law that protects your privacy in the United States, means nothing overseas, but countless health insurance companies have offshored their customer service departments. Blue Shield of California, for example, has its customer service department in the Philippines, even though no one will tell you that. Call the toll-free number for customer service and you will be connected to someone who says their name is Mike or Steve or Pepper, but notice that they have difficulty even pronouncing those American names. Bepper (Pepper) says she is unable tell you where she is located for the sake of safety, but she can tell you everything about yourself. Forgot that you were treated last month for cancer, TB, an STD or even a common cold? Bepper can give you that information. She can also tell you your date of birth, your address, your phone number and your Social Security number, where you work and anything else, including what you had for dinner last week that made you sick. Bepper has access to all of your medical reports, most of which you haven't even seen and although Bepper may be a lovely person, she is not going to be prosecuted if she uses your personal information for nefarious purposes.
Your hospital and your doctors' offices speak to customer service on a daily basis. They do so in an attempt to get your bills paid in a timely manner. They, along with your health insurance carrier, are complicit in giving your personal information to foreign workers. They have no choice. Think it is easy dealing with offshore health insurance personnel? Think again!
Don't Worry, Be Happy! Your Health Insurance Company Profits From Outsourcing!
For the last three years, health insurers have made record profits and still, every year these insurers increase the cost of your policy. At the same time, they cover less and less of your health care costs. They have increased copays, deductibles and coinsurance. Most of us, as consumers, have concentrated on the rising cost of policies alone. Very few of us have even thought about the consequences of offshoring of your personal medical and financial information. The next time you go to the doctor or are admitted to a hospital, spend a few moments thinking about where your information is headed, who will have access to it and what they can do with that information if they are so inclined.
If this concerns you, start complaining, and do so loudly. Call corporate. Don't waste your time complaining to customer service. Your complaint to customer service will be the only thing about you that gets lost!