- Holidays and Celebrations
Which artificial tree should I buy - Balsam Hill or Frontgate?
Two artificial tree companies, one showdown
With the wide variety of beautiful artificial Christmas trees available on the market, choosing the perfect tree for your home can wind up being one of the biggest challenges of the holiday season. On this page, I would like to provide you with a comparison between two leading brands - Balsam Hill and Frontgate - to make your decision just that much easier this year.
Balsam Hill artificial Christmas trees are so popular that they have been used on the sets of television stars such as Oprah, Ellen and Rachael Ray. They pride themselves on the realism, quality, and longevity of their trees. You can even choose your tree according to realism, from the award-winning True Needle (TM) foliage tree to the classic PVC needle tree for those with a smaller budget. Each tree comes with a 10 year tree and foliage warranty, and all trees over $100 dollars are delivered to you free of shipping and handling costs. Balsam Hill even offers a branch samples kit containing branches from every type of tree available. This way, you can pick the style of tree best suited to your home.
Reviews of Balsam Hill
Summary of comments made by customers
Reviews of Balsam Hill are as wide and varied as the branches on their trees. Most complaints seem to stem from poor customer service and defective lighting, whereas there are very few complains about the realism of the trees. Specifically, customers complain about the failure on the part of Balsam Hill to answer emails and phone calls, and the fact that customers must pay for return shipping of their product. Many have said that products have not been replaced until long after the holiday season is over.
In short, it seems that if you are fortunate enough not to have to deal with customer service, you will be satisfied with your purchase. If you do decide to purchase a Balsam Hill tree this year, I would recommend buying one without pre-lit LED lights to avoid the most common defect of these trees - poor lighting. In this way, you will not have to contact customer service at all.
Realism: 4/5 stars
Quality: 3/5 stars
Customer Support: 1/5 stars
Balsam Hill Poll - This poll reflects what others think of the Balsam Hill company
How would you rate your Balsam Hill tree?
Visit these review sites to see detailed reviews of Balsam Hill
- My 3 Cents
A Balsam Hill complaint.
- Measured Up
Balsam Hill complaints with a positive rebuttal by a commenter.
- The Complaints Board
A long list of complaints about Balsam Hill. (Keep in mind that positive reviews are not allowed on this site!)
- Reseller Ratings
Even more complaints to fish through!
Here we have a series of positive reviews!
Unlit Balsam Hill Artificial Trees on Amazon
As customers seem to have trouble with the pre-lit trees created by Balsam Hill, I have provided you with a small list of unlit Balsam Hill trees on Amazon you can browse through.
The motto of the Frontgate artificial tree collection is "inspired by nature." They take pride in the solid construction of their trees, from the steel trunks to wire-reinforced branch tips. All branches are moulded from the branches of live trees to give their artificial counterparts a realistic appearance. The lights too, are long-lasting and bright, with fewer wires.
Reviews of Frontgate
Summary of comments made by customers
Perhaps the most important thing to note about Frontgate trees is that, out of the many reviews I have read, not one of them criticized the realism of the trees. The only comments on their realism have been positive. Negative comments usually spring from problems with customer service and defective lighting, but these critical reviews were not as wide spread as those regarding the quality of Balsam Hill's customer service and lighting. Based on this research, I would say that despite the occasional electrical problem, Frontgate appears to be a reliable company that provides high quality artificial trees.
Realism: 5/5 stars
Quality: 4/5 stars
Customer Support: 3/5 stars
Frontgate Poll - This poll reflects what others think of the Frontgate company
How would you rate your Frontgate Christmas tree?
Visit these review sites to see details reviews of Frontgate
- Garden Web
A positive review of Frontgate amongst many others regarding Balsam Hill and Tree Classics.
- Raisin Toast Blog
A rather disappointing review of Susan's experience with Frontgate.
An extremely positive review of the Frontgate Pre-lit Nobel Fir by Susi.
- Shared Reviews
Dsnygrl's glowing review of her Frontgate Fraser Fir.
Balsam Hill vs. Frontgate
Would you pick a Balsam Hill tree or a Frontgate tree?