Checkout Line Etiquette
A man two people away from me in line at a grocery store is complaining about something. Naturally, I have to listen and take notes on the back of my grocery list:
Man: The online ad said these sodas were three six-packs for nine dollars.
Cashier: But now they’re on sale for four for ten dollars.
Man: That’s not what it said online.
Cashier: Sir, we’re actually saving you money. You can now get them three for seven-fifty.
Man: Then why does it say three for nine dollars online?
Cashier: I’m only a cashier, sir. I have no idea what’s online.
Man: Well, you should.
Cashier: This is a grocery store, sir. We have hundreds of sales going all the time. I can’t keep up with them all.
Man: Let me speak to your manager.
Manager: (after the man explains his “predicament” and the line stretches back into the aisles) Well, we can honor what you saw and charge you more for the sodas or we can give you the better deal.
Man: What’s online is dishonest. You need to change that.
Manager: We have no control of what’s online, sir. That comes from the corporate office. Should we go with the three for nine or three for seven-fifty?
Man: (hesitates) It’s the principle of the thing. Your customers come in expecting to pay one thing and then they’re told another thing. It’s dishonest.
Manager: (scans the sodas) I’ve scanned them at two-fifty a six-pack. You’ve saved a buck fifty. Here’s your total. (starts to walk away)
Man: I will never come back to this store again.
Manager: (turns) I’m sorry to hear that, sir.
Man: (to cashier) You should know your sales, Missy.
The Man behind me: What a fool! What an idiot!
The Woman in front of me: Do you mind waiting for me to get back? I got to get me some of them sodas cuz that’s a good deal!
Me: No, go right ahead.
I had to finish writing up the scene anyway.