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"Drunkin Donuts"

Updated on June 22, 2015
From Microsoft Clip Art
From Microsoft Clip Art

A few days ago, I stopped at a small, corner-side Dunkin Donuts for some coffee. I placed the order at the speaker, then drove around to the pick-up window. The window clerk (a young lady in her late teens or early twenties), leaned forward and asked, “What’s your order?”

Unfortunately, I couldn’t hear myself think or answer her question due to the shrill ruckus taking place inside the franchise. Neither, it seems, could she. Another young waitress or clerk behind the counter section of the little bistro was screaming at the top of her lungs at a customer who also appeared to be in her early twenties. The counter clerk’s four-letter expletives resounded so loudly, one would think she was using a megaphone.

The customer returned the favor, yelling and bobbing her head as she jabbed a finger in the air toward the clerk at each syllable of “f*ck you!” with all the panache she could muster. The customer then threw a few coins at the clerk and stormed out of the place.

At that same moment, the window clerk walked toward the counter section. Seconds later, the counter clerk appeared, briefly, near the drive-up window. She quickly removed her apron and left through the glass door leading to the small parking lot.

The customer was standing near her car -- a black SUV – that was parked in the lot near the drive-up window. The clerk slammed the customer against the car, grabbed her hair and slapped her across the face. A nasty cat fight quickly ensued. As they tousled to the ground, the customer yelled, “This is assault!” (Acutally, it was assault and battery.) There were only a few customers inside the franchise. One was a younger man who had been standing behind the customer at the counter, grinning at the verbal tirade. He walked outside, leaned against an exterior glass wall, and ogled the fight with obvious glee as if he had a ringside seat at Madison Square Garden.

Keep in mind, all of this had taken place in about a minute's time. The window clerk returned to the drive-thru with a sour look on her face. “What’s your order, again, lady?” When I asked if the manager was there, she replied, “No, but I just called her and she’s on her way back. That woman’s just pissed ‘cause the tuna in her tuna-melt sandwich wasn’t hot.” She continued to glare at me. I looked back to see a car pull up behind me, asked the clerk to cancel the order, and edged my car forward.

As soon as my car was adjacent to the fight, I beeped my horn and called out through my window, “Please stop this!” Judging from the way the fight had rapidly accelerated, I was worried someone would get hurt. The girls ignored me; a few seconds later, I yelled, “The cops are on their way!” They immediately stopped the brawl and broke away from each other as if the other’s body had suddenly caught fire.

As the customer began to repair her wildly disheveled hair, she said to the clerk, “Okay, now -- you got that out of your system”? The clerk’s face appeared to be a stiff, pale mask, rigid with anger. She quickly stalked back into the restaurant. When I asked the customer if she was okay, she nodded and thanked me before retrieving her cell phone from a pocketbook that was lying on the asphalt. The male spectator who had been leaning against the wall scowled at me and returned to the bistro.

By this time, I was waiting for a camera crew from some absurd TV reality show to magically appear and thrust a release form at me through the car window. The few people present appeared to be intent on neither seeing nor caring as if this was all “business as usual.”

As I drove out of the parking lot, I equated the bizarre occurrence with the “Twilight Zone” before realizing that I was insulting the memory of the late, great Rod Serling. Someone could easily have ended up in the hospital. Over a tuna-melt sandwich.

I wanted to relay this sad incident to my fellow hubbers and friends. What lesson or message do we learn from this – except to perhaps forego any complaints about the tuna being cold in one of their sandwiches, or avoid small, out-of-the-way Dunkin Donut franchises altogether? At this juncture, I’m at a loss for words...aside from the obvious: "As a society, in general, we seem to be becoming a bit more resolutely unhinged."

With the holidays upon us, this altercation hit home with a weighty thud. Perhaps we should become more involved in what goes on or happens around us. When does life become “none of our business,” and what does it say about us when we accept this behavior as the norm and walk away?

© 2012 Genna East All rights reserved.

Have you ever witnessed a physical altercation in public?

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    • Genna East profile imageAUTHOR

      Genna East 

      3 years ago from Massachusetts, USA

      Thank you, Bill. I can't wait for retirement! :-)

    • Billrrrr profile image

      Bill Russo 

      3 years ago from Cape Cod

      Thanks Genna. I remember all too well those days before retirement when I sometimes juggled two or three jobs at once and dreamed of retirement. Having been retired for about 15 years I can promise you that for people like us (the writers, dreamers and do-ers) retirement is a golden ticket. You can rise at dawn to write abut the first ray, or you can write right through the clock and go to sleep at first ray. No schedule, no having to be anyplace. The days and nights are yours unfettered. In many ways I have never been busier or happier. You too in your time will reap the benefits of the long, easy days and nights.

    • Genna East profile imageAUTHOR

      Genna East 

      3 years ago from Massachusetts, USA

      Hi Bill. Forgive me for not responding earlier, but work demands cause me to take a mini-sabbatical of sorts from time to time on HP. "Their mental stature however, is still that of a toddler." I couldn't agree more. I think we all have that spectator glimpse, but the fellow who was staring at this fight loved it, and was upset with me for stopping it. Thanks so much for your thoughtful comment.

    • Billrrrr profile image

      Bill Russo 

      3 years ago from Cape Cod

      Hi Genna. With the holidays once again racing towards us, I want to wish you a merry Christmas. I am compelled to say that in reading your story, I was reminded of the fascination that I had as a child when there was a fire in the neighborhood. "Be careful", my Mom would shout as I raced to the scene along with just about every other kid in town. We would do the same thing when police sirens or ambulances came racing down the street. The point is, I was a child and such behavior was a part of reaching maturity. Maturity is something that apparently neither of these young ladies have achieved. Physically, I am sure they have grown up. Their mental stature however, is still that of a toddler. Both sides of this altercation were wrong. Both acted foolishly. Both acted like dim witted rattlesnakes. The way you wrote the narrative was interesting and entertaining and I must confess that for just a moment, I did look upon it with the fascination of a pre-teen. In real life, I too have been involved as an unwilling spectator to similar things. Appalled at the inaction of others, I always tried to find a safe,thoughtful way to control the situation. You were brave and resourceful. God Bless you for being a 'civilized, mature person'. Thank you for what you did and for what you represent. Finally, thanks for sharing this story.

    • Genna East profile imageAUTHOR

      Genna East 

      4 years ago from Massachusetts, USA

      Lol! Thank you.

    • FlourishAnyway profile image


      4 years ago from USA

      Breakfast with a side of Jerry Springer! What could be more interesting than that?

    • Genna East profile imageAUTHOR

      Genna East 

      4 years ago from Massachusetts, USA

      My apologies for not responding sooner.

      @pstraubie48: Thank you. Sending angels your way as well. :-)

      @fpherj48: I agree about the customer. This is one of the problems people who work in the service industry deal with every day. But to have escalated everything to that level added to the cuckoo level. Thanks so much for your thoughtful comment.

    • fpherj48 profile image


      4 years ago from Beautiful Upstate New York

      Genna.....I love your Title. This is what I'll be calling Dunkin Donuts from now on, as I think of you. Drunkin Donuts!.....LOL. Even though this must have been shocking for you, I really had to laugh as I read.

      You actually did the only smart thing. I probably would have done the same.

      I hate to say this, but being from a restaurant family all my life, that customer was a little cuckoo. A "Tuna melt" is grilled only long enough to lightly toast the bread and melt the cheese.....the TUNA is suppose to (& hopefully) remain cold!! LOL UP++

    • pstraubie48 profile image

      Patricia Scott 

      4 years ago from sunny Florida

      You conclusion is sad but true to some extent...but I keep hoping find those with hinges still in place :D

      Those in service industries all too often see the worst side of if they deserve no respect because they are working in jobs where they can barely pay bills. I worked at Subway and subbed during the day ( I had 3 degrees at the time but my grandson was very ill so I could not teach full time). I was treated by some, not all, but some customers as if I were a mindless n'er do well making their sandwiches. How sad that is.

      Worthy of votes up....sharing and pinning Genna

      Angels are winging their way to you this morning ps

    • Genna East profile imageAUTHOR

      Genna East 

      5 years ago from Massachusetts, USA

      Thank you, Dolores...I was so shocked at witnessing this craziness, I just had to write about it. Thank you for the visit, and comments.

    • Dolores Monet profile image

      Dolores Monet 

      5 years ago from East Coast, United States

      What a horrible mess! You should be proud of yourself that you were able to diffuse the situation without actually getting involved in the fisticuffs. Smart move!

    • Genna East profile imageAUTHOR

      Genna East 

      5 years ago from Massachusetts, USA

      Thank you, Lady. :-) Her behavior was unconscionable...they are supposed to rise above these incidents before they escalate. The man's gleeful attitude as the audience was just as disconcerting. I loved that quote by Einstein! :-)

    • LadyFiddler profile image

      Joanna Chandler 

      5 years ago from On Planet Earth

      WAW! What an incident this did not have to reach so far and the clerk should have retained her anger being a clerk and representing a business place. Her behaviour was ridiculous and absurd!

      You did the right thing by trying to stop it but the way things are now people are afraid to get involved least they turn on them. That stupid man should have more sense than that and should have been the one to part the fight. He acted like a little woman "no backbone as a real man"

      "If i keep silent i will be guilty of complicity" ~~ Albert Einstein

    • Genna East profile imageAUTHOR

      Genna East 

      6 years ago from Massachusetts, USA

      Thank you jrueff. It was an experience I'm not anxious to repeat. Good to see you.

    • jrueff profile image

      Joshua Rueff 

      6 years ago from Kansas City

      Actually... it was assault and battery - HA! That cracked me up (:

    • Genna East profile imageAUTHOR

      Genna East 

      6 years ago from Massachusetts, USA

      Thank you, Deb. You are fortunate in having a DD close to you that understands what customer service -- and friendly service -- truly means. I agree with you in that some people seem to be becoming more immature and feel the need to act out their aggression. Thanks for the visit...I appreciate your comments.

    • profile image

      Deb Welch 

      6 years ago

      What a great real life story told so well - you are an interesting and exciting writer. Dunkin Doughnuts in this neck of the woods are all clean, orderly, well behaved customers enjoying their orders inside or on their way out the door quickly. It is too bad it had to happen there when actually a situation like that could happen anywhere - these are crazy days and people are getting too inmature. Thanks for the story. Excellent.

    • Genna East profile imageAUTHOR

      Genna East 

      6 years ago from Massachusetts, USA

      Hi Cat. I agree; there is so much anger out there these can erupt at any time. Good to see you, and thanks for that very thoughtful comment. :-)

    • cat on a soapbox profile image

      Catherine Tally 

      6 years ago from Los Angeles

      Hi Genna,

      Thank you for having the courage to intervene. There is far too much complacency today, and that sends the message that we give our consent to such hideous behavior. Although best to be careful in how we handle these situations, the least we can do is call the police or create a distraction akin to water on fighting dogs. My brother stands up for doing the right thing and has come close to physical injury twice when intervening. Vengeance is a natural reaction which we have been taught to control. Today, with the "me-first" attitude, many aren't willing to let injustice go. So many people are seething just below the surface, ready to erupt when provoked. It's both frightening and tragic. Your example here is eye-opening. Thank you!


    • PegCole17 profile image

      Peg Cole 

      6 years ago from Northeast of Dallas, Texas

      Of course, it might have been too much sugar. After all, they did work in a donut factory. Wonder if she still has her job? (NOT)

    • Genna East profile imageAUTHOR

      Genna East 

      6 years ago from Massachusetts, USA

      Hi Peg;

      There is so much anger out is frightening. Thank you for that very thoughtful comment.

    • PegCole17 profile image

      Peg Cole 

      6 years ago from Northeast of Dallas, Texas

      This was an eye-opening story and tells a lot about our newest generation of angry kids. I watch that program "Beyond Scared Straight" and a lot of kids seem to be proud of their emotional baggage when they claim "I have anger issues." Maybe we have inspired this behavior with our inability as teachers to punish offenders and deter this type of development. Anyhow, it was a well told tale.

    • Genna East profile imageAUTHOR

      Genna East 

      6 years ago from Massachusetts, USA

      I agree with you. It was rather like road rage goes Dunkin Donuts. People seem to become annoyed over such foolish things; with little self control. Many thanks for the visit and comments. :-)

    • KoffeeKlatch Gals profile image

      Susan Hazelton 

      6 years ago from Sunny Florida

      What a shame it is that two young women would get into a physical brawl because of some cold tuna. Unfortunately, it doesn't surprise me. It seems that it takes little of nothing to set people off these days. The lack of self control, self respect and the having consequences for their actions has contributed to this type of behavior. How sad.

    • Genna East profile imageAUTHOR

      Genna East 

      6 years ago from Massachusetts, USA

      Thank you for those thoughtful words. I don’t know if anyone called 911; I was going to until they stopped the fight. I kept thinking the same thing…what if they have gun or a knife? This could easily escalate into something far more terrible. And over a tuna-melt sandwich.

      Cheers, and have a good day.:-)

    • xstatic profile image

      Jim Higgins 

      6 years ago from Eugene, Oregon

      I missed this one somehow, glad I came back. What a surreal scene you witnessed and how upsetting for you. I think I would have called 911. Fortunaately, neither of these combabtants had a weapon or things could hve been worse for them and maybe witnesses too. Thanks for sharing this off the wall experience with us!

    • Genna East profile imageAUTHOR

      Genna East 

      6 years ago from Massachusetts, USA

      Hi Jackie;

      I don't know what they did in the final analysis, but I will never visit that place again. Thanks for the comments; good to see you.

    • Jackie Lynnley profile image

      Jackie Lynnley 

      6 years ago from The Beautiful South

      I think I would have done my best to get everyone fired that worked in that place and I am sure Dunkin' Donuts would have obliged! They could have been sued up one way and down another for this. Bad customers don't get beat up! sheeee

    • Genna East profile imageAUTHOR

      Genna East 

      6 years ago from Massachusetts, USA


      I know exactly what you mean. I only wish more people would carry the spirit of Christmas in their hearts…not only during the holiday, but throughout the year. Good to see you, and thank you for those wise words. :-)


      Thank you…it’s a situation I hope I don’t encounter again, any time soon. Good to see you as always. :-)


      You have good impulses, Diane…it’s just that others don’t share your better instincts, which I don’t understand. Thank you for your comments!


      Whoever said, “Truth is stranger than fiction,” knew exactly what he or she was talking about. Good to see you, my friend, and thank you.

    • unknown spy profile image

      Life Under Construction 

      6 years ago from Neverland

      im speechless. wow. i enjoyed reading it!

    • dianetrotter profile image

      G. Diane Nelson Trotter 

      6 years ago from Fontana

      I have had students to hold me back when I attempted to break up a fight. It's crazy how people would rather watch a fight than break it up.

    • Alastar Packer profile image

      Alastar Packer 

      6 years ago from North Carolina

      Uh oh big time there! From a strictly technical perspective it could have been two bad days meeting at the Dunkin Donuts but your probably correct with the society more unhinged thought. Enjoyed the read in spite of the crazy cat-fight you had to witness, Genna.

    • Gypsy Rose Lee profile image

      Gypsy Rose Lee 

      6 years ago from Daytona Beach, Florida

      Well this was some story. This world is slowly going bonkers and we have before us fights over cold tuna. lol In fact we get to see irritated people on our side of the world too for petty things. It's snowy and slippery on the roads here. Two Russian guys slid into each other during a turn. It was just a tap and one wound up with a flat tire but the screaming afterwards you'd think that goodness knows what had happened. Where did all the Christmas love and goodwill go???

    • Genna East profile imageAUTHOR

      Genna East 

      6 years ago from Massachusetts, USA


      Unfortunately, it seems that some in society are adopting too much of a knee-jerk reaction. Thanks for those kind words.


      Hi there. Really? I can’t see the ad from my AOL browser. Oh my goodness; that’s rather funny. Good to see you my friend, and thanks for the comments.

    • Genna East profile imageAUTHOR

      Genna East 

      6 years ago from Massachusetts, USA


      “I guess being cool as parents outweighs looking squarely at facts and results & taking responsibility. It is ALL our responsibilities for allowing it - even supporting it with our smiles, tolerance & dollars.”

      Exactly, Nell! What is missing is awareness and respect. The Connecticut tragedy is, I fear, an example of how this was missing. I suspect that this boy’s problems may have been heeded at home, but ignored -- if not enabled -- on certain levels. And these video games that target our youngsters and involve mass shootings and death are not “entertainment.”

      I have heard people state that what happened in Connecticut “is rare.” That provides no solace to the people of Newtown who lost their children and family members in this massacre. It is what did NOT happen that led to this event that is our responsibility.

      Thank you for your very thoughtful and insightful comments, Nell. Hugs.

    • Genna East profile imageAUTHOR

      Genna East 

      6 years ago from Massachusetts, USA


      Hi Maria. What a nice thing to say. Your comment about impulse control is an excellent point. People seem to have shorter fuses these days, and this is troubling. Thank you for those thoughtful words. Hugs.


      Thank you, Eddy, and I look forward to sharing more as well. :-)

    • Genna East profile imageAUTHOR

      Genna East 

      6 years ago from Massachusetts, USA

      @Always Exploring

      Hi Ruby.

      I agree. The horrific event in Connecticut was unfathomable. I’ve been in tears for two days. I support the 2nd Amendment, but we’ve gone waaay beyond this. Our gun culture has progressed or mutated into something else entirely…gun violence, and the adrenalin rush and power it gives to the wrong people. Thanks you for those thoughtful comments. Merry Christmas to you as well my friend.


      Thanks for commenting, Nell. Nothing surprises me, either, or at least that is what I thought before I witnessed this. Take care, and have a good day. :-)

    • Genna East profile imageAUTHOR

      Genna East 

      6 years ago from Massachusetts, USA


      I’ve heard similar stories about food preparation in some eateries by those who want to take out their frustration and anger at customers. It gives me the willies. Thanks for your comments, and sage advice, my friend! :-) Marry Christmas!


      Hi there. Thank you for your comments. I understand your concerns. People have become so angry … is this the way we solve problems and disagreements? I could say that they behaved like 12 year-olds, but I think many youngsters would have handled the situation better. Good to see you, and my best wishes Merry Christmas to you as well.

    • profile image


      6 years ago

      Hi Genna

      I am glad you found a way to stop the fight. And you are right about how we are getting too angry as a society. I was shocked to see Hubpages choose a Dunkin Donuts ad for your piece. Are they kidding or didn’t they read the story? Very good writing my friend --- it makes one think.

    • teaches12345 profile image

      Dianna Mendez 

      6 years ago

      Such a ruckus about nothing! It's a sign of our society's way of dealing with things: just take on your own form of justice no matter what the cost. I am glad you helped out. It took courage. Be careful yourself though when intervening - stay safe.

    • Nellieanna profile image

      Nellieanna Hay 

      6 years ago from TEXAS

      . . . so worked up that I misspelled insidious and bunches of other typos and errors. :-)

    • Nellieanna profile image

      Nellieanna Hay 

      6 years ago from TEXAS

      Of course, dear Genna, - forgive me. I meant to congratulate YOUR responsible response to that horrid incident. Thank you for bringing this to our attention. You show that it's an individual's choice, - to step up or to shrink from this growing trend of violence as a response for people to use when frustrated, opposed or disappointed. There is too little evidence of any alternative behavior being taught, demonstrated or promoted. It's appalling.

      I'm jut rather 'worked up' about what is becoming a devastating epidemic of violent reactions among people, with results reaching into the most unlikely and innocent places for these people to vent their anger. It's not the exception very much now. It's the rule, at various levels and it's more incidious & dangerous than most other threats to our civilization. It's within the human heart. Everywhere.

    • Nellieanna profile image

      Nellieanna Hay 

      6 years ago from TEXAS

      My heart is so saddened by the Connecticutt tragedy - which is another, more horrendous play-out of the prevailing crops being planted & sowed in human hearts - - and being harvested in each episode of its fruition. How can we allow the media to promote violence as the one-size-fits-all frustration and opposition remedy and be any less responsible than any of the violence perpetrators themselves?

      I recently saw an ad for some product having nothing to do with its scenario or message, in which a 'cool', smiling adult asks several happy young kids whether they'd prefer shooting one laser or two at a target. Bright boy answers TWO! unhesitatingly; adult asks why encouragingly. Kid says because one would only do a little damage but TWO would wipe everything out! . . . . . Big smiles all around the table with everyone in agreement. Then the ad switches to some dual purpose or effective feature of whatever is being advertised, supposedly illustrated by this idiotic ad.

      I could hardly believe that young parents of youngsters aren't up in arms about this subversive kind of teaching of their children, which is wide-spread at various levels, from cartoons, to highly regarded children's (and adult) stories, and down to everyday ads, such as this one example.

      I guess being cool as parents outweighs looking squarely at facts and results & taking responsibility. It is ALL our responsibilities for allowing it - even supporting it with our smiles, tolerance & dollars.

    • Eiddwen profile image


      6 years ago from Wales

      Oh yes how I enjoyed this one and here's to so many more for us both to share on here.


    • marcoujor profile image

      Maria Jordan 

      6 years ago from Jeffersonville PA

      Oh Genna,

      You are gracious and decent. What a very sad story that is reflective of a society filled with anger and no impulse control. Your behavior made a difference and this is an awareness raiser for all.

      Voted UP and UAI. Hugs, Maria

    • Nell Rose profile image

      Nell Rose 

      6 years ago from England

      What a story! I will never be able to hear those words Dunkin Donuts again without thinking about this! lol! nothing suprises me anymore!

    • always exploring profile image

      Ruby Jean Richert 

      6 years ago from Southern Illinois

      I have been watching the school shooting in Connecticut about all day. I am at a loss for words. What has happened in this country? I can remember if the coffee you ordered was too cold it was perfectly ok to report it and you were immediately given hot coffee, now i would be afraid to complain. I think you did the correct thing. I also thing that's part of the problem, no one cares about their neighbor. Thank's for sharing. Merry Christmas Genna...

    • kashmir56 profile image

      Thomas Silvia 

      6 years ago from Massachusetts

      Hi my friend, great hub and story and good for you for breaking it up. But it does not surprise me my brother just told me last week that two woman were in the store where he works fighting over a blouse that neither one of them would or could fit in. I've seen people fight for parking places and toys for their kids.......the world has gone mad.

      Vote up and more !!! SHARING !

      Have a very Merry Christmas !!!

    • Amy Becherer profile image

      Amy Becherer 

      6 years ago from St. Louis, MO

      I would be afraid to eat any tuna from a franchise that hires such out of control, angry individuals. It makes me wonder what they spit, mix or squirt into their customer's menu selections. Glad to hear you left the cup of joe behind. When my daughter worked part time in several different fast food franchises during high-school, I stopped buying anything from any of them. It shocked me to know with certainty that some of the smartass kids working in the kitchen got a kick of adding their bodily fluids to random customer's orders. That's a whole lot more 'joe' than I want to know. I'd rather go hungry than risk my health. Sometimes you get more than you pay for, and in this case, I remind myself while on the road that hunger builds character. And, here I thought Missouri was the 'hoosier' state.

      Great piece, Genna, that I appreciate you sharing. And in the spirit of Dunkin Donuts, "Merry bleepin' Christmas." Seriously, Genna, have a safe and healthy Christmas, my friend.

    • Genna East profile imageAUTHOR

      Genna East 

      6 years ago from Massachusetts, USA

      Hi everyone;

      I normally respond to all comments, individually, but with the holidays just around the corner, I’m in a rush this week. My apologies. :-)

      Thank you, Susan, Becky, Billy, Love, Alan, Jaye, Mike and Will.

      You have each brought up excellent points about this type of situation that seems to be growing at an alarming rate.

      The behavior of everyone left something to be desired. From the window clerk who never said, “I’m sorry for any inconvenience,” to the spectator who reminded me of a scene from “Spartacus” and the Coliseum, to the girls involved in the fight, and those who just walked on by. This “us versus them,” “road rage” and the “in your face” type of anger is more than disconcerting. We have such possibilities…perhaps it’s about time people realized that love, compassion and understanding are more than just words. Or maybe I'm incredibly naive....I hope not. Enjoy your weekend, everyone! :-)

    • WillStarr profile image


      6 years ago from Phoenix, Arizona

      We are going to see a lot of this from now on. I'm old enough to have seen America change from a once united nation to a fractured country divided by politics, race, sex, age, money, and religion. This latest president seems determined to divide and conquer. That's what all this class envy is about!

      This is just the beginning, and if the politicians don't stop pitting one American against the other, we will eventually see another civil war.

    • mckbirdbks profile image


      6 years ago from Emerald Wells, Just off the crossroads,Texas

      The worst part of the story is you had to start your day without coffee. The bad behavior was endless in this story. What are we becoming? Is it a tribe of unhappy people? You did the right thing by breaking it up.

    • JayeWisdom profile image

      Jaye Denman 

      6 years ago from Deep South, USA

      Good for you for trying to stop the fight, Genna! The guy standing there enjoying the mayhem was as bad as the participants.

      "Road rage" seems to have spread from traffic to all areas in the public arena these days. Hostility is rampant, and the season when we're supposed to think of peace appears to bring out the worst, rather than the best, in many people. I am avoiding traffic and public shopping areas of all types until after New Year's Day. Let's hope things lighten up in 2013!


    • arb profile image


      6 years ago from oregon

      Hi Genna! Unfortunately, I am neither shocked nor surprised. Perhaps an indication of an all to common rudeness in the service industry today, not to mention, an angry America. It is particularly disturbing in the middle of the holiday season. Perhaps good cheer and peace on earth has always been proportionate to the temperature of tuna and we weren't paying attention. Or, maybe it takes less and less to ignite hostility in us all today. Its said that when you squeeze something you get its real content. Oranges=orange juice, grapes=grape juice. Squeezing people today, could get you killed. Don't know whats inside everyone, but, I don't think its love.

    • profile image


      6 years ago

      This is unbelievable! Thanks for sharing your story. What do I think of this? That people have a lot of personal issues and just go out to the mall or anywhere and just take out their aggression on anyone. They just don't know how to control their emotions. Did the counter clerk have to take off her apron and slam the customer against the vehicle? I understand the customer threw the coins at her, but that still didn't give her the right to do so. Maybe that is why they have her working in the drive through because with that attitude problem she wouldn't be able to work with customers. Not everyone is a good fit to work in customer service unfortunately. Her tuna was cold big deal it happens. Do you know how many times I have ordered a whopper without cheese or a hamburger without ketchup and extra pickles and they always give me the wrong order. What I would have done is called the manager and if manager is not around, just given her a free sandwich.

    • billybuc profile image

      Bill Holland 

      6 years ago from Olympia, WA

      Oh my goodness! Hooray for you for helping in a hostile situation. I'm at a loss for words....cold tuna? Really? That's what it has come down to in today's world?

    • Becky Katz profile image

      Becky Katz 

      6 years ago from Hereford, AZ

      This seems to be the way young people are being raised now. No self control and no class. My children had better behave better than this or they will have me to deal with and when mama gets mad, they run and hide. The boys still are careful not to tic me off and they are in their mod 20's. I think that may be the problem. A friend of my sons had to take his mama to spend time in jail after she got in a fight with someone in the Wal-mart parking lot.

    • Just Ask Susan profile image

      Susan Zutautas 

      6 years ago from Ontario, Canada

      Glad to hear that you stopped the fight by threatening that the police were coming. Most people now a days would walk away and ignore that this was even taking place.


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