ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel

Funny (but 100% True) Customer Service Calls

Updated on November 17, 2013

They walk among us...seriously

Working for a franchise car dealership definitely has its humorous and often downright funny side, especially when one works in public relations like I do.

After receiving a few outlandish responses to questions that I have to ask customers, I often stop to ask myself afterwards if these people should even be allowed out in public unsupervised, never mind be allowed to own and drive a motor vehicle.

Please note that these were the actual responses I received when speaking with the customers and none of them have been edited or embellished in any way whatsoever.

I was asked by a customer, "Why does my car heater blow hot air when I turn it on?" One would wonder what other purpose a heater would serve...

Another customer, when asked if he was happy with the service he received from us, asked me, "Whenever the fuel gauge on my car reaches E, my car cuts out. Is that normal?" One wonders if he thought that E perhaps meant Endless fuel supply?

One asked me, "Why does the outside temperature gauge fluctuate while driving?" I made a valiant attempt to explain that the outside temperature does indeed fluctuate, depending on where one drives, but unfortunately, he didn't seem to understand the laws of basic common sense. He then went on to tell me, "In that case, this gauge must be faulty, because the local weather service reported that it would be 28 degrees today, and the gauge is only showing 25 degrees." First prize for total lack of common sense goes to....

I was asked by a customer if it was normal for the revs on the car to drop suddenly when he came to a sudden stop. No sir, only when slowing down and turning the car off...

Another customer was ranting and raving at the workshop counter, claiming that "Ever since the service, my car's back doors don't open from the inside. You people are bloody useless, always damaging things, and then expecting me to pay for them. Well this time, I will not pay for the repairs!" Needless to say, that after a quick adjustment was made to the child safety locks, which resulted in a very sheepish client and a sense of calm that was restored in the workshop reception area.

A young woman arrived at our workshop on one occasions, stating that the drivers' seat of her car seemed to be making a rather strange "grrrrrr' sound. The technicians took the vehicle through to the workshop and proceeded to inspect it underneath, and outside, until one of them had the idea to actually check underneath the drivers seat itself. Upon looking there, he found a vibrator which had been left in the "on" position. He then proceeded to remove it and walked up to the customer and handed it to her, telling her, "Here we go ma'am, I think we solved the problem." Needless to say, we haven't seen her around again.

Yes, these strange specimens who show a total lack of common sense walk among us. But at least they do serve one purpose - to provide non-stop entertainment in what would otherwise be an extremely boring world indeed.

Last but not least, another customer was told to drain the oil from the motor before giving it to us. Unfortunately, stupidity once again prevailed, and they drained the the back of our delivery vehicle!
Last but not least, another customer was told to drain the oil from the motor before giving it to us. Unfortunately, stupidity once again prevailed, and they drained the the back of our delivery vehicle!


    0 of 8192 characters used
    Post Comment

    • Shona Venter profile imageAUTHOR

      Shona Venter 

      4 years ago from South Africa

      You are quite right, Shyron. Whenever something happens elsewhere, I am often reminded of other incidents not mentioned here...Possibly enough of them to fill a book...

    • Shyron E Shenko profile image

      Shyron E Shenko 

      4 years ago from Texas

      This is so funny Shona, I have delt with this as a CSR. I am sure some of the strang comments/questions will come to mind with something that triggers the particular circumstance/happening.

      Voted up, FBI, and shared.

      Thank you for following me.

    • Shona Venter profile imageAUTHOR

      Shona Venter 

      7 years ago from South Africa

      You're absolutely right, Wife Who Saves. There was never a dull moment in that job, and I think that I'll end up remembering many of those anecdotes for years to come still :-)

    • profile image

      Wife Who Saves 

      7 years ago

      Your job sounds like it is never boring. My favorites were the one with the heater blowing hot air and the lady with the noisy car seat. Thanks for sharing.

    • equealla profile image


      8 years ago from Pretoria, South Africa

      really looking forward to read them.

    • Shona Venter profile imageAUTHOR

      Shona Venter 

      8 years ago from South Africa

      Good point to ponder regarding the oil, equella. Not many individuals have the storage capacity or equipment to do a proper job of that.

      Amazingly enough, there are still many more than these few, which will be posted in future hubs!

    • equealla profile image


      8 years ago from Pretoria, South Africa

      This gave me a good laugh. But perhaps the guy who drained the oil on your delivery vehicle was not stupid, but angry. Depending on the timing he was told to drain the oil, (and it seems like it was told him, after the engine was loaded) he most probably felt he was not the mechanic.

      Taken in consideration, if I send my motor for repairs, and they tell me to drain the oil first, I will look for someone else that can do the complete job. What must I do with that oil in my property?

      The others do not have excuses!

    • Shona Venter profile imageAUTHOR

      Shona Venter 

      8 years ago from South Africa

      Thanks Tony. Mind you, sometimes after putting down the phone, the giggles become full-blown guffaws of laughter. If only these people knew...

    • tonymac04 profile image

      Tony McGregor 

      8 years ago from South Africa

      A really good lot of giggles here, and having worked in a sales environment myself I can certainly relate!

      Thanks for sharing

      Love and peace


    • Shona Venter profile imageAUTHOR

      Shona Venter 

      8 years ago from South Africa

      Thanks consultjtr. You're absolutely right regarding the fact that truth is stranger than fiction though! Those who have never worked in custoemr servive/public relations are normally the ones who don't believe things like this :-)

    • profile image


      8 years ago

      Love it! I know for myself that these are 100% true, since when you work in customer service/public relations, truth really is stranger than fiction. This is the best hub, and idea for one, that I have come across in a while. Great job! I really needed the laugh, too.


    This website uses cookies

    As a user in the EEA, your approval is needed on a few things. To provide a better website experience, uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

    For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at:

    Show Details
    HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
    LoginThis is necessary to sign in to the HubPages Service.
    Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
    AkismetThis is used to detect comment spam. (Privacy Policy)
    HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
    HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
    Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
    CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
    Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the or domains, for performance and efficiency reasons. (Privacy Policy)
    Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
    Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
    Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
    Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
    Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
    VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
    PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
    Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
    MavenThis supports the Maven widget and search functionality. (Privacy Policy)
    Google AdSenseThis is an ad network. (Privacy Policy)
    Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
    Index ExchangeThis is an ad network. (Privacy Policy)
    SovrnThis is an ad network. (Privacy Policy)
    Facebook AdsThis is an ad network. (Privacy Policy)
    Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
    AppNexusThis is an ad network. (Privacy Policy)
    OpenxThis is an ad network. (Privacy Policy)
    Rubicon ProjectThis is an ad network. (Privacy Policy)
    TripleLiftThis is an ad network. (Privacy Policy)
    Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
    Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
    Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
    Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
    ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
    Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)