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Funny (but 100% True) Customer Service Calls
They walk among us...seriously
Working for a franchise car dealership definitely has its humorous and often downright funny side, especially when one works in public relations like I do.
After receiving a few outlandish responses to questions that I have to ask customers, I often stop to ask myself afterwards if these people should even be allowed out in public unsupervised, never mind be allowed to own and drive a motor vehicle.
Please note that these were the actual responses I received when speaking with the customers and none of them have been edited or embellished in any way whatsoever.
I was asked by a customer, "Why does my car heater blow hot air when I turn it on?" One would wonder what other purpose a heater would serve...
Another customer, when asked if he was happy with the service he received from us, asked me, "Whenever the fuel gauge on my car reaches E, my car cuts out. Is that normal?" One wonders if he thought that E perhaps meant Endless fuel supply?
One asked me, "Why does the outside temperature gauge fluctuate while driving?" I made a valiant attempt to explain that the outside temperature does indeed fluctuate, depending on where one drives, but unfortunately, he didn't seem to understand the laws of basic common sense. He then went on to tell me, "In that case, this gauge must be faulty, because the local weather service reported that it would be 28 degrees today, and the gauge is only showing 25 degrees." First prize for total lack of common sense goes to....
I was asked by a customer if it was normal for the revs on the car to drop suddenly when he came to a sudden stop. No sir, only when slowing down and turning the car off...
Another customer was ranting and raving at the workshop counter, claiming that "Ever since the service, my car's back doors don't open from the inside. You people are bloody useless, always damaging things, and then expecting me to pay for them. Well this time, I will not pay for the repairs!" Needless to say, that after a quick adjustment was made to the child safety locks, which resulted in a very sheepish client and a sense of calm that was restored in the workshop reception area.
A young woman arrived at our workshop on one occasions, stating that the drivers' seat of her car seemed to be making a rather strange "grrrrrr' sound. The technicians took the vehicle through to the workshop and proceeded to inspect it underneath, and outside, until one of them had the idea to actually check underneath the drivers seat itself. Upon looking there, he found a vibrator which had been left in the "on" position. He then proceeded to remove it and walked up to the customer and handed it to her, telling her, "Here we go ma'am, I think we solved the problem." Needless to say, we haven't seen her around again.
Yes, these strange specimens who show a total lack of common sense walk among us. But at least they do serve one purpose - to provide non-stop entertainment in what would otherwise be an extremely boring world indeed.