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Marketing or Sweet Talkers?

Updated on March 23, 2010

In the last few months, my mobile company has been getting things mixed up on my account. This includes Direct Debit, amongst other things. I’d had enough and thank goodness the contract was coming to an end – just 3 weeks to go.

So, I rang up to give them notice that I did not want to renew the contract. The customer adviser asked me why and I explained that the Customer service was poor and went on to explain some of the issues that had happened. Not wanting him to feel bad I said he seemed like a nice member of staff, but communication was not effective in the company.

…. and then the sweet talking began….

He apologised profusely and said to me that, I paid my bills on time I was a very, nice loyal and valuable customer and they didn’t want me to leave, but would still respect my decision if I chose too.

My thoughts: I was thinking, No, there have been at least 2 occassions I have paid my bill a bit late but didn’t want to interrupt him and spoil my “ customer reputation”.

He then went on to say he would offer me a very special deal for all the hassle I’ve had to put up with. I didn’t want to interrupt but shaking my head, I was thinnking “I’m ending this contract. Punto”. Listening further, he said I’d pay less than I pay at the moment £15/month with FREE access to the internet 24/7 for the duration of the contract.

My thoughts: My eyes widened “free access to internet 24/7” ?! Wow, that sounded really good. I never use my phone for the internet but this meant, not only could I use it anytime in the day, I could even go online in my sleep at night. (Hopefully, not logged on to Hubpages). However, I still played it cool and said “I’ll have to think about it”.

He concluded with the Phone model free handset that would be sent, time of arrival etc. While he was going through other details I was checking up the phone on the Internet to see what it looked like features etc. While saying “mmmh” every so often, as he spoke.

Finally he asked “So, Elena how does this sound? You have a new phone, more features, free access to the internet, other benefits and paying less than you did for the previous contract.

Long story short - like Honey to the bee, I accepted and was drawn back to them. I called with every intention of not renewing the contract and came off the phone with a new contract! (but there’s a 14 day cooling period where I can cancel it).

Has anyone ever Sweet-talked you into anything?

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    • profile image

      Michael E. Horton 7 years ago

      That is the way they do business.

    • Silver Poet profile image

      Silver Poet 7 years ago from the computer of a midwestern American writer

      Good story. It's better that they sweet talk than that they turn mean, and it just proves the old adage that you can catch more flies with honey than vinegar. Besides, I bet you're enjoying those new features!

    • lorlie6 profile image

      Laurel Rogers 7 years ago from Bishop, Ca

      It sounds as if you were determined to accomplish one thing, then were sidetracked ever so sweetly-and convincingly-into something else. Boy, I hope you are enjoying these new features, because I've been sweet-talked into things with NO features!

      Laurel

    • lmmartin profile image

      lmmartin 7 years ago from Alberta and Florida

      Yes, I have been sweet-talked into things, but not those I would write about here.

    • dohn121 profile image

      dohn121 7 years ago from Hudson Valley, New York

      You know, I'm usually the one sweet-talking everyone else! One of my co-workers used to call me the "Asian Persuasion" (lol, and NO I'm not making this up!). I've won every conceivable sales award in my previous job and from what people tell me, I have a knack for sales. I think I was the one that spoke to you on the phone, Elena :D

      Dohn

      P.S. I laughed while reading everyone else's comments!

    • Michael Shane profile image

      Michael Shane 7 years ago from Gadsden, Alabama

      A little bit of both.....Great topic!

    • Mike Lickteig profile image

      Mike Lickteig 7 years ago from Lawrence KS USA

      With my luck, I would agree to all that stuff and sign the new contract, only to find I was paying for all the "free" incentives.

      Unfortunately, I can be talked into stuff, and prefer that someone else handles my telephone negotiations. I can be flattered, bribed, or flat-out lied to, and with me it usually works. If I get on the phone when I'm righteously angry I'm okay, but in any other frame of mine, I'm putty in their hands.

      This was a good read, as always. Thanks.

      Mike

    • Hello, hello, profile image

      Hello, hello, 7 years ago from London, UK

      They are expert in their fields but if it stands up why not enjoy it. If it doesn't just stop paying. They soon come running. Thank you for sharing.

    • psychicdog.net profile image

      psychicdog.net 7 years ago

      LOL Phone companies. Aaaaaargh! But there are good ones. Voting with your feet can help get the message across but I've been lulled back a few times myself because it's often not the person on the end of the company phone that's the problem. When you get the bill you realize the sweet talking didn't actually amount to very much.

    • Ralph Deeds profile image

      Ralph Deeds 7 years ago from Birmingham, Michigan

      I regularly get sweet talked into making small contributions to various causes and candidates, but I'm tough on commercial sweet talkers, especially the ones who violate my name on the "no call list." They quickly hang up when I start quizzing them on just who they are and where they are located, etc. Some charities keep sending letters with pledge envelopes after I have already sent a check with the result a couple of times that I've inadvertently sent a second check to the organization. Others run several fund drives throughout the year with the result that some people make a second or third contribution having forgotten their earlier one. I discovered that I had contributed more to a couple of causes than I had realized, recently, when doing my income tax.

    • Lady_E profile image
      Author

      Elena 7 years ago from London, UK

      ** True Michael. Thanks for stopping.

      ** Interesting comments Silver Poet. I actually cancelled the contract this morning. It was for another long 18 months. So the Marketing spell has worn off. Regards.

      ** Lol Lorlie - "things with no Features". Aaaaaw. I hope you get a very good bargain soon. :)

      ** OK IMmartin, but I'm glad you stopped by. Lovely to read from you.

      ** Lol Dohn, I like that name "Asian Persuasian". Yes, I'm beginning to think it could have been you. Thanks for stopping. :)

    • HappyHer profile image

      HappyHer 7 years ago from Cleveland, OH

      I think I would've been hooked by the free 24/7 internet too! Maybe they will give you better service this time around.

    • Lady_E profile image
      Author

      Elena 7 years ago from London, UK

      ** Hi Michael, thanks for your comments.

      ** Lol. That does happen sometimes. They never spell out the small print and you pay for the incentives. In that case Dohn121 can sell you anything. Best Wishes.

      ** That's true Hello, Hello, but I've cancelled it. The phone might still come tomorrow but I will not collect/sign for it. Not looking forward to another 18months with them. Nice to read from you.

      ** Hello Ralph, they must see you as a Softy but I'm glad you quiz them. Do keep records of what you give. That's so nice and generous of you. Regards.

      ** Hi Happyher, I opted out. I hope they give good service to other customers though. Thanks for stopping. :)

    • H P Roychoudhury profile image

      H P Roychoudhury 7 years ago from Guwahati, India

      Sweet talking is the good quality for business.

    • Rossimobis profile image

      Chibuzo Melvin Mobis 7 years ago from Biafra

      Good customer service,(sweet talking) but $1 during peak hrs and .60cents during off peak hrs has one total amount every month end...d first package comes with free 100 sms while d later comes with pay per text..d don't tell u that.

      They only say,we care for our customer.Great hub Elena.

    • artrush73 profile image

      artrush73 7 years ago

      Very interesting story. The phone people like telemarketers or people that stay working on the phone for big companies. They are the sharks, for any mistake you made you loose the money, but they will gain. When I talk with someone I'm always alert because you never know how the situation might change.

    • Jai Warren profile image

      Jai Warren 7 years ago from Dallas, Deep Ellum, Texas

      Lady E, there is soo much competition out there today that bad service should never be tolerated. Why didn't they offer you these free services before? I make it a habit to call my service providers (phone, internet, TV) regularly to see if there are any special offers available. They won't tell you unless you ask. You made the right decision. Best of luck!

    • profile image

      Nancy's Niche 7 years ago

      Stung again huh---LOL. Well my dear you’re not the only one who’s fallen for a smooth talking sales rep; they have their technique down to a science. Thank goodness for the 14-day cooling period! This article is a very enjoyable read...

    • Lady_E profile image
      Author

      Elena 7 years ago from London, UK

      ** True Roy. I can be a Sweet Talker too, when the need arises. lol. Regards.

      ** Thats true Rossimobis, I think those guys are on a commission too. Nice to read from you. Take Care.

      ** Good on you Artrush, no one can pull the wool over your eyes. Thanks for stopping.

      ** I like your attitude Jai. You know, I called to cancel the contract today and they further sweet talked me into a better one - which was called "rollover" so my contracts were just monthly instead of 18 months. I wish I had known that 18 months ago. I cancelled anyway. Good advice, Thanks.

      ** Nancyyyyy, so nice to read from you. I did take advantage of the cooling period and cancelled. But that aside.... I know you have an interest in politics and hope you feel happy about the Health reform bill in US?

      Anyway, glad you stopped by. :)

    • samboiam profile image

      samboiam 7 years ago from Texas

      I probably would have done the same thing. Good luck with them in the future.

    • shazwellyn profile image

      shazwellyn 7 years ago from Great Britain

      I had the same two days ago Elenor. Yep, you've guessed it - I stuck to my phone contractor for another 12 months. I wish all men could sweet talk to the same degree!

      Thanks for publishing! x

    • profile image

      Writer's Block 7 years ago

      Sounds like you turned out okay. No one ever tried sweet talk on me. Thanks for sharing.

    • andromida profile image

      syras mamun 7 years ago

      This is how a brilliant salesman talk with an intelligent customer-sure he knew that he can not fool you anyway. I think you both own on that deal, congratulations!I enjoyed it very much. :)

    • hypnodude profile image

      Andrea 7 years ago from Italy

      They are great, first they make you pay for everything, then when you want to leave they always have a great deal. Next time I'll ask also for a refund of previous bills higher than the new contract. :)

    • Support Med. profile image

      Support Med. 7 years ago from Michigan

      What a laugh!! This is what they do!!! Re: Your response to Jai, so are you not with the company at all, or did you just not accept the 'rollover'? Whatever you chose, good luck. No current cell phone for me,still paying for contract I previously had. No more for me, it will be month to month from now on, but not ready for it yet. Great hub!

    • Lady_E profile image
      Author

      Elena 7 years ago from London, UK

      ** Hi Samboiam, thanks for your comments.

      ** Not bad Shazwellyn, at least its not 18 months. Good luck with it. Hope it was a nice posh phone. :)

      ** Hi Writers Block - you must share the secret with me - on "How not to be Sweet talked". Regards.

      ** Cheers Andromida. I think so too. :)

      ** Too right Hypnodude - buona idea. Its actually enlightened me. Thanks.

      ** Hi Support Med. I didn't accept the rollover. However, I wish I knew about it months ago. The Rollover means you don't commit to a long contract. They are so smart. Regards. :)

    • fishtiger58 profile image

      fishtiger58 7 years ago from Momence, Illinois

      Those phone companies are very smooth. How can you get more for less. Great article and so true.

    • anjalichugh profile image

      anjalichugh 7 years ago from New York

      It happens all the time. I had a similar experience with my cable company. I thought of cancelling the contract and the representative, with his 'honey dew' like words talked me into extending the contract. Imagine that! Thats called the power of WORDS and we often underestimate it. Enjoyed reading this hub.

    • Lady_E profile image
      Author

      Elena 7 years ago from London, UK

      ** Hi Fishtiger. You are right. They are "smooth operators". Nice to read from you.

      ** Thanks anjali. I hope even though you extended it, you got a better deal. Best Wishes.

    • Gigi2 profile image

      Gigi2 7 years ago from UK

      Having been sweet talked on more than one occasion I'm now hard work for any sales person. I prob miss some good deals because I don't give them ANY time,lol.

    • Lady_E profile image
      Author

      Elena 7 years ago from London, UK

      Hi Gigi, on a positive note, I think you saved money because there will always be a better deal. Thanks for stopping.

      Best Wishes.

    • profile image

      dreamreachout 7 years ago

      Lol .. Something similar happened when I left vodafone and shifted to my present service and not only calls they sent executives over to my residence and office!! They sent atleast 10 letters in my praise and even offered me plans to suit my need which were outside the purview of the advertised plans!!

    • Lady_E profile image
      Author

      Elena 7 years ago from London, UK

      Wow. Dreamreachout - you must be some Top, CEO for executives to visit your residence etc. I get the feeling, it wasn't just one phone - maybe your company phones?

      Lol, isn't it funny the way they find a cheaper tariff when you decide to leave. Thanks for stopping. :)

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