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Sample refund request letter - example template

Updated on September 30, 2009

 Writing a letter to request a refund can be tricky. You don’t want to be drawn into arguments about who did what and whose fault it was. These days, most people just take the product back to where they bought it and the refund is automatically loaded on to the credit card that they used to purchase the product in the first place. But sometimes you may have to post the product. Or may be you paid for a service which you never received. Here is a sample refund request letter which can be modified for different situations. The golden rule is: be nice! The majority of companies are keen to maintain a good reputation so they’ll act quickly and they won’t need legal threats. Letters requesting repayment of debts are different depending on the stage and whether the other party is actually able to pay in full.

For additional help with writing request letters click here. You could also find more refund request letter examples at the Credit Letters website.


Mrs June Willard
46 All Businesses Buildings
Electrical Company
MI 41526

Dear Mrs Willard,

I wrote to you 3 months ago and requested that you refund me the money which I paid for a defective kettle. I have since returned the electric kettle and your returns department wrote me a letter acknowledging that they have received it. It is now 2 months since I received the letter. However, despite the fact that I have returned your product as specified on the purchase agreement, I have not received a replacement or a refund of my money.

Could you please refund the money as soon as possible. I have been very patient with your company, but I cannot accept a replacement at this time because I have already purchased one as  I needed a kettle rather urgently. I am sure you understand my position given the time it has taken you to respond to my request.

I am sending you a copy of the letter I received from the returns department of your company in hopes that it will help expedite refund of my money. I also trust that you will refund the $12 which I spent on shipping the product back to your company.

Thank you very much for your attention to this matter. I look forward to hearing from you as soon as possible.

Yours Sincerely,


James Kettles


Sample refund request letter - example template
Sample refund request letter - example template


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      steve 3 years ago

      The letter is spot on and very nice. I don't hink its rude, just stating facts.

    • profile image

      dinesh 4 years ago


    • profile image

      Darrt 4 years ago

      " naice leter tho a bit rud. " - learn english first before passing judgements

    • profile image

      tenzin 5 years ago


    • profile image

      mpolokoso 5 years ago

      naice leter tho a bit rud.

    • profile image

      lokesh 6 years ago


    • profile image

      maica 6 years ago

      great :)