ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel

Troubleshooting Sony Reader Problems

Updated on January 8, 2016
Max Dalton profile image

Max holds a B.S. in mass communications from SIU, an M.A. in communications from U of I, and is pursuing an MBA from Webster University.

Introduction

Common problems with the Sony Reader include the device freezing up, the computer not recognizing the device, problems opening files, problems opening books and more. Try fixing your problem on your own so you can hopefully avoid sending the device back to the manufacturer for repair or replacing it.

The Sony Reader weighs less than six ounces and uses E-Ink technology.
The Sony Reader weighs less than six ounces and uses E-Ink technology. | Source

Sony Reader Frozen

Hold the "Power" button on your device down to force the device to shut down and then power the device back on. If the device continues to freeze up, updating the firmware can resolve system issues that may be causing the problem. After the device powers back on, update the firmware immediately by doing the following:

  1. Connect the Sony Reader to your computer using the USB cable that came with the device.
  2. Select "Data Transfer Mode" in the USB Connected dialog box that appears on your computer screen.
  3. Install the Sony Reader software that came with your Sony Reader if you haven't already, and then open the software on your computer.
  4. Click "Help" in the upper-right corner of the Reader program window and then click "Check for Updates." The program begins looking for available updates.
  5. Select "I agree to the above" if an update is detected and you're prompted with an agreement.
  6. Click "Update Now."
  7. Select your language, accept the license agreement that appears and then click "Update" to begin installing the update.
  8. Disconnect the Sony Reader from your computer after a dialog box appears notifying you that the update is complete.

Sony Reader Not Recognized by Reader Software

  • The Sony Reader may not have enough of a charge to be recognized by the Reader program on your computer. Try disconnecting the device from your computer, charging it for at least an hour and then reconnecting it to the computer.
  • An open program on your Sony Reader may be prohibiting the Reader program on your computer from recognizing the device. Try restarting the device and immediately connecting it to your computer.
  • Ensure that you actually installed the Reader software on your computer. The most recent version of the program for PCs is available here, and the most recent version of the program for Mac computers is available here.
  • Remove any memory cards from the device or disconnect any hardware connected to the Sony Reader before connecting it to your computer.
  • Make sure the USB cable connecting the Sony Reader to the computer is connected to a working USB port. The first step is to ensure the device is connected to a USB port on the tower, or if you're using an all-in-one computer, connect it to a USB port on the back of the monitor. Additionally, if you have a lot of USB devices connected to the computer, try disconnecting some of them and then reconnecting the Sony Reader. Having a large number of USB devices connected can use up all of the available power for the USB ports without a device being connected to all of the ports.

File Won't Open or Play

You may have loaded a file type that isn't supported by the Sony Reader to the device. Supported file types include the MP3 and AAC format for audio files, EPUB, TXT and PDF for book files, and JPEG, GIF, PNG and BMP for image files. Additionally, even if you're using the correct type of file, some files need to meet further specifications. For example, MP3 files must have a bit rate between 8 and 320 kilobytes per second and a sampling frequency between 8 and 48 kilohertz; PDFs must be built in accordance with the PDF 1.6 specifications or higher; and EPUB files must be built in accordance with the OPS 2.0 specifications.

Can't Open a Book on the Sony Reader

  • If you borrowed the book from a public library, the book may have expired. You can try borrowing the book through the library again, however, if the book has already been checked out and the library has a limited number of copies, you may have to take a number on a wait list.
  • You can only read books on your device that you purchased with the account associated with your device. If you purchased the title using another account, that account must be associated with your device.
  • If the content transferred to your Sony Reader is Digital Rights Management (DRM)-protected, you won't be able to display or listen to the content unless your device is authorized to play that specific content. Additionally, you may have exceeded the number of devices you can play that content on.

Touchscreen Not Working

  • Wipe the Sony Reader touchscreen off using a soft cloth. Dirt or debris on the touchscreen can prevent it from responding to your touch or working properly.
  • Dry off your hands. If your hands are wet, the touch screen won't respond correctly when you touch it.
  • Force the device to shut down by holding down the "Power" button. Sometimes the device can be locked up and needs to be restarted.

Sony Reader Soft and Hard Reset

You can perform a soft reset by pushing a straightened-out paper clip into the "Reset" hole on the back of your device or along the bottom edge, depending on your device model. This is another option for troubleshooting a frozen Sony Reader or resolving other response problems with your device.

If you're experiencing larger problems with your device, or if the smaller problems continually pop back back up, you can perform a hard reset by doing the following:

  1. Power the device down and then power it back on.
  2. When the Opening Book message appears, hold down the "Page Turn (Next)" button and the "Back" button at the same time.
  3. While still holding down both buttons, remove the finger from the "Back" button, press the button again and then remove your finger from the "Back" button.
  4. Remove your finger from the "Page Turn (Next)" button.
  5. Select "Yes" when asked if you want to perform a factory reset. The device will shut down when the factory restore is finished.
  6. Power the device back on.

Comments

    0 of 8192 characters used
    Post Comment

    • profile image

      Jaykaumar 

      12 months ago

      How to adjust display on PRS-900 Sony Reader. My Device display gone blurred

    working

    This website uses cookies

    As a user in the EEA, your approval is needed on a few things. To provide a better website experience, hubpages.com uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

    For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at: https://hubpages.com/privacy-policy#gdpr

    Show Details
    Necessary
    HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
    LoginThis is necessary to sign in to the HubPages Service.
    Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
    AkismetThis is used to detect comment spam. (Privacy Policy)
    HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
    HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
    Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
    CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
    Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the googleapis.com or gstatic.com domains, for performance and efficiency reasons. (Privacy Policy)
    Features
    Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
    Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
    Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
    Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
    Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
    VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
    PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
    Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
    MavenThis supports the Maven widget and search functionality. (Privacy Policy)
    Marketing
    Google AdSenseThis is an ad network. (Privacy Policy)
    Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
    Index ExchangeThis is an ad network. (Privacy Policy)
    SovrnThis is an ad network. (Privacy Policy)
    Facebook AdsThis is an ad network. (Privacy Policy)
    Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
    AppNexusThis is an ad network. (Privacy Policy)
    OpenxThis is an ad network. (Privacy Policy)
    Rubicon ProjectThis is an ad network. (Privacy Policy)
    TripleLiftThis is an ad network. (Privacy Policy)
    Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
    Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
    Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
    Statistics
    Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
    ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
    Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)