Your coolant fribulator needs replacing madam and it's expensive!
It was just an oil change and air filter her boyfriend said she needed.
She booked her auto in for a service at 8am Tuesday morning to give herself time to get the kids to school in her boyfriend's car and still get to work.
All easy enough until the phone call from the service manager that ruined what was only going to be an otherwise fair to lousy day.
"Hello Ms Gillable. I have some bad news I'm afraid." said the workshop manager.
"The coolant fribulator that controls the flow to your headlight brake condenser has somehow gotten itself jammed in your crown pinion gear wheel, It happens sometimes because of the weather in Africa or if you drive past a lot of oak trees.
"Oh goodness! Is it expensive?" gasps Ms. Gillable.
"Not really" says the service manager who is examining his fingernails while looking through the catalogue of new golf clubs.
Thank god she doesn't have a bloody video phone he thought, clamping his hand over the mouthpiece, grateful to be able to lift one leg and fart savagely in the face of his poor old Labrador. "Vengeance is sweet! he hissed at the dog. You bloody near wiped me out this morning ya mongrel. What the hell did you eat?"
He uncovered the mouthpiece, his voice full of the reassuring yet authoritative tone so common to service managers all over the world.
"The problem is it is located inside the engine inner bearing fuse, behind the instigator pre-valve assembly and the labour cost is gonna be a killer to get to it and have it out to replace it. Then we have to re assemble the whole thing through the fuel supply rod enclosure. A lot like brain surgery really."
"Well I guess you have to do it then, so how much is it going to cost?" asked Ms Gillable.
"I can get it done by next Thursday week for around $900 dollars by using a refurbished unit, or I could use a new one I have in stock for my own car and have it finished today for $1,200 if you could pay me in cash so I can replace it later. I'm only offering to do this because you are a new customer and I like you. You can call me John"
It's always nice to see our female motorists getting first class treatment such as this from their helpful auto repair shop manager!
I would like to dedicate this hub to all the wonderful service and workshop managers who are working for the good of their customers, taking care to inform them and keep them safe from such potentially disastrous breakdowns as those that can come about by allowing a coolant fribulator to remain non functional for any extended time.
Where would we be without these selfless professionals to help us to keep ourselves and loved ones safe on the roads by performing generous acts of kindness as these.
I am in awe of the great work many of them do........ for their bottom line that is!