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This is why I prefer CreateSpace. They work directly through Amazon. In fact, I think they are affiliated with Amazon or maybe owned by them? On the other hand, I can't get on nook and ibookstore with Create Space. ;-)
Amazon owns CreateSpace. I work with them too and I prefer them for the hard copies of my book. Amazon's Kindle Direct Publishing system is pretty easy to use and even give you a book that teaches you how to format you novel.