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Sample letter of apology - example letters

Updated on September 30, 2009

This is a small collection of letters of apology which you can modify to fit your requirements. Remember apologies to customers, businesses etc use the formal letter style while personal letters can be more flexible depending on the relationship you have with the person you offended.

Click here to Learn to write effective letters see more samples.

Letter of apology 1. Apology for something caused by you.

Dear Mrs Jen

Please accept my deep and sincere apologies. I am writing to express my regrets and to assure you that I will do my best to avoid a repeat of what happened.

If you feel that you need to talk about it or you want to clear up something, please feel free to call me to discuss what we can do. Thank you for your kind understanding.


Mrs Gen

Letter of apology 2: Apologizing for someone else's mistake

Dear Mr Jowell,

I am writing in response to your letter of June 14 in which your expressed your frustrations in dealing with one of our customer care representatives.

I am truly sorry and apologize for the way you were treated and want to assure you that the treatment your received does not reflect the standards and quality of service that we provide. I have spoken with the customer care representative concerned and am confident that this will not happen again. If you feel you still need to discuss this issue further please call me on 222 222 2222.

Please accept our apologies. We really do value your business and look forward to continuing our relationship.

Yours Sincerely


J Garamin
Customer Accounts Manager

Letter of apology 3: Apology for a faulty product/problem

Dear Mrs James,

I have just received your letter and I am shocked to learn what happened. We were so confident that our billing system was flawless but as you have pointed out in your letter, we have made an error and we take full responsibility for it.

Please forgive us for this problem and error. I have spoken to the people responsible for correcting the problem and they have assured me that it will not happen again. Meanwhile, we have refunded all your money and look forward to more business from you in the future.

Thank you for understanding.

Yours Sincerely,


Ms Ray Jogo

Sample letter of apology - example letters
Sample letter of apology - example letters


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    • profile image


      5 years ago

      Anyone can reserve a dimoan name for free while using accommodation. I'd recommend trying one for Fatcow or iPage. Try putting the dimoan registration totally free:

    • profile image


      5 years ago

      I had car accident (it wasn't my fault, it was pekard when another car run into it). Few days after I've received a letter from my isurance company saying: Please contact us to confirm how the details of the other party were optained? . Also they are asking me if I was a witness of the accident or did a witness provide me with information. I don't know what exactly they are asking about? Dothey want to know how I get details of the other driver or are they asking about the company that have my car now to repair it?

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      6 years ago

      there is no adress!!!!!!!


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