Sample letter of apology - example letters
This is a small collection of letters of apology which you can modify to fit your requirements. Remember apologies to customers, businesses etc use the formal letter style while personal letters can be more flexible depending on the relationship you have with the person you offended.
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Letter of apology 1. Apology for something caused by you.
Dear Mrs Jen
Please accept my deep and sincere apologies. I am writing to express my regrets and to assure you that I will do my best to avoid a repeat of what happened.
If you feel that you need to talk about it or you want to clear up something, please feel free to call me to discuss what we can do. Thank you for your kind understanding.
Letter of apology 2: Apologizing for someone else's mistake
Dear Mr Jowell,
I am writing in response to your letter of June 14 in which your expressed your frustrations in dealing with one of our customer care representatives.
I am truly sorry and apologize for the way you were treated and want to assure you that the treatment your received does not reflect the standards and quality of service that we provide. I have spoken with the customer care representative concerned and am confident that this will not happen again. If you feel you still need to discuss this issue further please call me on 222 222 2222.
Please accept our apologies. We really do value your business and look forward to continuing our relationship.
Customer Accounts Manager
Letter of apology 3: Apology for a faulty product/problem
Dear Mrs James,
I have just received your letter and I am shocked to learn what happened. We were so confident that our billing system was flawless but as you have pointed out in your letter, we have made an error and we take full responsibility for it.
Please forgive us for this problem and error. I have spoken to the people responsible for correcting the problem and they have assured me that it will not happen again. Meanwhile, we have refunded all your money and look forward to more business from you in the future.
Thank you for understanding.
Ms Ray Jogo