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My Experience with Aquashield (Protex Thermal/Energy Solutions)

Updated on September 6, 2012

Aquashield are Franchises - Correction WERE Franchises as many have now liquidated!

Although Aquashield advertise as a UK national company, beware that it is actually a collection of many small franchises, each individually owned an managed. This lens is about my experience with Aquashield Glasgow North Ltd although there are four different franchises regitered with Companies House to the same address as this franchise - including Aquashield Glasgow South Ltd. All franchises seem to use shared promotiona material; flyers, folders, business cards, contracts all have one of two website addresses: www.aquashieldcoatings.com or www.aquashield.co.uk. However if you experience problems with your franchise and try to contact them via either of these websites you are likely to be told that "it was not their office who carried out your work".

Update Feb 2011 : Several if not all of these related franchises are now in liquidation, however, the same people may still be operating other different franchise names.

These people are seriously SICK!

22nd July 2011

I have had SEVERAL phonecalls from PROTEX THERMAL SOLUTIONS / PROTEX ENERGY SOLUTIONS now. The last four times I have told them that I firmly believe the company is run by the same people as Aquashield (funny, both operate from the same business address huh?). Both times the salesgirls have said "no, I don't think so". Second to last time they called, I told them outright to take my phone number off their list - guess they didn't. Last time I told the girl outright (after saying that I believe they ARE Aquashield under a new name/company no.) that I was conned by Aquashield who did a terrible job with a crap product - lets see if they call back! If they do, I may sue for harassment! Protex Thermal/Energy Solutions operate out of the exact same address at 565 Shettleston Rd, Glasgow as did Aquashield. The promotional photographs on their website are the same ones as those used by Aquashield.....they ARE Aquashield - the last phonecall I had the female canvasser pretty much admitted that they are Auashield. They called me from telphone number 0141 554 0731. Another of their numbers - from a free advertisement for job opportunities as canvassers is 07821432036. Their facebook page is rather empty at the moment, but for info, here is the link Protex

Aquashield Franchising Limited changed it's name to Thermahome Ltd around the time the franchises themselves went into liquidation so it's another company to be very wary of.

April 2011 UPDATE

New Operating Names for Aquashield

As many Aquashield franchises are now being sold on or going into liquidation, it's only right that consumers are made aware of new ventures being undertaken by these greedy, unscrupulous people. These include to the best of my knowledge: FreeElectricity4U, PV Solar, Protex Thermal coatings/Solutions and Roofstyles. Please be very careful and do your homework if you are planning to get quotes from any of these firms!! If you have elderly relatives that may be susceptible to the tactics of the unethical sales teams, please warn them!!

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Hiring Aquashield

In the middle of October 2009 when a representative of Aquashield knocked on my door I agreed to an appointment with a salesperson to give me a quote for repairing and recoating my roof. I had known for a while that the roof was in a terrible state with several missing tiles and with winter fast approaching I knew that I had to bite the bullet and pay someone to fix it. I was also hoping t sell my house before summer 2010 and so a 'new' roof seemed like a good selling point.

The salesman came (the Sales Manager Iain Davidson no less), gave me the speil and his quote, telling me about the benefits of the coating and how it would increase the value of my house by 8%. It seemed fairly reasonable when he added that he would give me an "advertising discount" if I would agree to have an Aquashield board placed in my garden for one month after the work was completed. I accepted the offer and signed the contract; though I declined hid offer to fraudulently complete a credit agreement whereby payment would be deferred for a year - I was unemployed due to ill health and he offered to complete the credit agreement paperwork with my former employer's details as though I was still working there. Nice to know that you have absolutely no morals Mr Davidson.

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Shoddy Workmanship

Around 10 days after signing the contract an Aquashield "Surveyor" Joseph Bradley arrived to measure up my house. That took less than 2 minutes as all he did was run an old style tape measure from one side of my house to the other. When I asked if he needed to go around the rear of the property he said "no" and that was it, he left. The following week workmen arrived to begin the work; pressure washing my roof to remove any dirt and moss, and replacing missing and damaged tiles. That seemed to go okay and I was told that they would return "on a dry day" to complete the work. The next day however I noticed that they hadn't cleaned all of my roof; I live in a mid-terraced property and at the front of my house, to one side they had missed a strip from the ridge tiles right down to the guttering, about 18-24 inches wide. I called the office and was told that the workmen would return to assess the problem. Eventually they arrived and straight away said that they couls see what the problem was. The house to my left is a council-owned property and when council workmen had painted the guttering on my neighbour's property, they had inadvertently overlapped 18-24 inches onto my property. When Aquashield washed my roof, they used the painted guttering as a guidline for where to stop. The workmed tried to tell me that it "would look stupid" if they coated that strip of roof because the guttering was a different colour to my own and that it would be better to leave it as was! I pointed out that the strip of roof was mine, it belonged to my property, it was my house below that piece of roof and I was paying to have it washed, treated and coated. They agreed to wash the missed section when they returned to complete the work.

Another week passed before they returned, but true to their word they washed and coated the section of roof they had missed first time around. I inspected the work and pointed out a couple of broken tiles they had failed to replace, refusing to pay until it was done. I was told that they had no more tiles in the van but after a phonecall to the office I was told tha they would return the next day with replacement tiles.

The next day I had two job interviews and although I wasn't overly happy paying the company without being there myself to inspect the work, with the pressure of the interviews I rather stupidly left a cheque for payment with my neighbour and asked her to pass it on to the workmen if they should arrive while I was out. When I arrived home, my neighbour greeted me and confirmed that the workmen had indeed been. I checked my roof and the broken tiles had been replaced.

The next day my sister came over to visit. Although it was raining very slightly, I took her outside to have a look at my 'new roof'. You can imagine how shocked I was to see that, just two days after the coating was applied, it had almost completely washed off of the section the workmen had failed to wash when they came initially. I telephoned the Aquashield office straight away and was told that someone would call me back. After waiting several hours, and being that it was a Friday afternoon close to 5 O'clock, I called back myself to ensure that I got to speak to someone and voice my complaint before the weekend. Finally I was told that the workmen would be sent to assess the problem. Over the next several days I took photographs of my roof - putting the photos onto my laptop revealed more areas where the coating had been missed, was patchy or was wahing off and it was getting worse each time that it rained.

Continued below.........

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Getting Repairs Done

It took several phonecalls to Aquashield, asking to speak to managers, waiting for callbacks, and around two weeks waiting before any workmen came back to rectify the problems with my roof. I had expressed my dissatisfaction with the original workmen and so they sent a different team. Since having taken photographs of my roof I noted several more broken tiles and was told that these would be replaced. I had also requested that my roof be re-washed to remove any loose paint coating prior to the new work being done but was told that this wasn't necessary. So the new workmen spent less than one hour re-spraying my roof and allowed me to inspect it before leaving - all looked good. The next day however it rained and once again, the paint began washing off. After several more phonecalls to Aquashield and recorded delivery letters to the Managing Director, I was told mid-December that they were waiting for "several dry days" before sending anyone back out. A week before Christmas, I noticed that the workmen were at a neighbour's house cleaning the roof. I wewnt to speak to them and again was told that they were waiting for several conscutive dry days before coming back to work on my roof. Later I spoke to the neighbour and warned her of the problems I had had. I also found out that she had been given the same advertising discount that I had been given - despite Aquashield's claim that only one house per neighbourhood can receive this - so it's simply a sales ploy designed to make potential customers believe they are getting a good deal.

Sometime during the second week of January 2010 Aquashield came and completed work on my neighbour's house - I wasn't home at the time otherwise I would have enquired as to why they could do that roof with the current weather conditions yet they couldn't complete my work. The weather has been up and down temperature wise but has been dry most days since January so when I called Aquashield on Monday 15th March 2010 I made sure that I pointed that out. I asked to speak to the Remedials Manager but was told that he was not in the office and he would call me back (still waiting for that 2 days later). I asked the girl I spoke to (Deyna) why my roof had not yet been fixed and was informed that it "was down for March) when I pointed out that we are already mid-way through March, I was told they were waiting for warmer weather (there had been snow on the ground when the company worked on my neighbour's roof - although I was cut off before I could point that out).

Animatastic features a huge selection of fanTASTIC ANIMAls on a range of products.

Signed Contract October 2009

still waiting for repairs March 2010

Be very cautious if you are considering hiring any of the Aquashield franchises to do work for you. Consider hiring a private roofing firm who will likely be considerably cheaper and only perform treatment to your roof under optimal conditions. Aquashield rely on branding, private contractors rely on reputaion so they care more about the quality of their work.

Since signing the contract with Aquashield, I discovered that they were on the television programme "Rogue Traders" and that the expert opinion was that you would be as well to paint your roof with reqular masonry paint as have Aquashield coat your roof, for all the good it does.

May 2010 ...... still waiting

Despite telling me that my 'job' was on the books for repairs to be done in March, nothing happened. The Remedials Manager did not return my phonecall as I was told would happen. I used an online form to contact The Judge from the Sunday Mail Newspaper, and almost 3 weeks ago got a letter back saying that he had contacted Aquashield - still nothing. The hand-painted sign "Aquashield bodged my roof" shown a little way up the page, is on A1 paper, that's pretty big; it actually takes up the whole of the rear windscreen of my car as I drive around, and it's a permanent fixture in my car until Aquashield return to fix my roof. They have one more week to comply with The Judge from the Sunday Mail, if they do not then I have to contact him again. I will also be getting a quote from a local builder for repairs which I will be including in a case in the small claims court.

Please feel free to leave your comments, be sure to mention how long you have been waiting for repairs and which Aquashield franchise did your work.

June 2010

Four weeks after contacting the Sunday Mail, when I hadn't heard anything from Aquashield, I contacted "The Judge" again, and again he/they wrote to Aquashield, telling me this time to give them 3 weeks to get in touch. Well, three and a half weeks later, I got a letter from Aquashield Thermal Coatings Ltd telling me that they had been made aware of my complaint (as if this was something new to them and not something I'd been telling them for 8 months!). The letter stated that I would be contacted within 28 days to arrange a date to start the work. The letter was signed by someone with the same name as the girl whom I have spoken to on the telephone over a dozen times, coincidence? Later the same day, an Aquashield workman turned up at my house to redo my roof. Again, when they finished, I inspected the work and all looked okay, though I pointed out that it had looked okay the last twice it had been done. That was today so I shall be keeping a close eye on my roof over the next few days/weeks to see what happens the first time it rains. Wish me luck, I need it! As I said to the workman, hopefully it's third time lucky (but I still think their product is a load of rubbish).

January 2011

So, the coating is still on my roof - Great!!! BUT, we had heavy snow December/January and a couple of tiles have come off my roof; broken tiles that have clean breaks, most likely snapped when the workmen walked along the roof but only dislodged by the weight of the snow or the high winds we had a few weeks ago. Again, this is one of the major reasons legitimate tradesmen say they don't like to treat my type of roof tile. So if you have ROSEMARY tiles then beware. I highly doubt that my "guarantee" will cover broken tiles and I have no way to prove how/why they broke. Sadly I noticed 3 neighbours in a nearby street are also having their roofs cleaned in preparation for coating though I didn't manage to see whether it was Aquashield or the new company going around that uses a very dodgy looking Disney's Donald Duck design on their vans.

February 2011

So, I just had yet ANOTHER Aquashield canvasser at my door - some of the local franchises may have gone into liquidation but others are clearly still very much active in my area.

The Aquashield 'Family'

Present and Former 'ties' confirmed on Companies House Website

Company Directors/Secretaries of Aquashield

Joyce White

John William Gorman

Thomas Gerard Deans

Robert Logie Skillen

Douglas Wilkie

Company Directors/Secretaries at Protex

John William Gorman

Dunstana Davies

Company Directors/Secretaries at PV Solar/Free Energy 4 U

Douglas Wilkie

Robert Logie Skillen

Stephen George Mabbot

Company Directors/Secretaries at Thermahome

Robert Logie Skillen

Douglas Wilkie

Stephen George Mabbot

Aquashield had a facebook page here that was "liked" by some of their employees, funny, but many of them now have Protex listed as their employer.

Sign my ePetition to change how individuals can form companies

let's put a stop to companies like these!

I put together an ePetition on the new, Government run website calling for changes to be made to who/how limited liability companies are formed - hopefully it will gain enough signatures to be debated in the House of Commons. It's too easy and all too common for companies to liquidate in this way, only to reappear under a different name and with no liability.

Please "sign" the petition at: ePetitions Direct

Because of the ignorant, simple minded little people who like to leave useless comments, you are now required to be a Squidoo member to comment on this lens.

Please contact me (click on my profile icon to go to my bio page and contact me or go to http://www.squidoo.com/utility/contact/ArtformTheH... ) if you would like to share your own experience with any of the companies mentioned in this lens.

Reader Feedback

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    • profile image

      clansman12 4 years ago

      NOTE TO ALL AQUASHIELD CUSTOMERS. EXTREMELY IMPORTANT!

      IF YOU TOOK OUT FINANCE THROUGH HITACHI CAPITAL IN ANY WAY EVEN IF YOU PAID IN FULL BEFORE THE FINANCE AGREEMENT CAME INTO FORCE YOU HAVE A VALID CLAIM UNDER SECTION 75 OF THE CONSUMER CREDIT ACT.

      I HAVE JUST RECOVERED THE FULL COST FOR THE WORK I PAID AQUASHIELD TO DO AND WITHOUT ANY TROUBLE.

      USE THE TEMPLATE LETTER ON MARTIN LEWIS MONEY SAVING EXPERT WEBSITE AND SEND IT TO HITACHI CAPITAL FINANCE.

      IF YOU NEED ANY FURTHER INFORMATION PLEASE FEEL FREE TO CONTACT ME.

      GOOD LUCK!

    • profile image

      sir-sid-o-phillum 4 years ago

      Why is a link to photos of poxy Aquashield application considered as spam??

      And while we're at it ... when only squidhea shows in window and that is EXACTLY what I type is it not recognised??

    • profile image

      sir-sid-o-phillum 4 years ago

      e-petition

      This e-petition is now closed

    • profile image

      sir-sid-o-phillum 4 years ago

      Too £$%^& late folks. Pity I can't seem to find how to upload a photo. I uploaded it to their Facebook page ... In Essence "An excellent product, pity about the £$%^&*ing cowboys who failed to apply it correctly.

    • profile image

      divdav 4 years ago

      @ArtformTheHeart: True roof coating companies do not use paint. Check out nutech. Their roof COATINGS are great, do what they say, and have never been used by aquashield. Also, no reputable roof coating company will guarantee against moss, this is not what the product is designed to do. Short of standing in your garden with a gun, there is nothing you can do to stop birds dropping moss seeds on your roof

    • profile image

      divdav 4 years ago

      @anonymous: Daniel.

      A tiled roof DOES NOT last 100 years, and to suggest it does is dangerous. People need to keep a very close eye on concrete tiled roofs after 40yrs or so. The tiles will become porous, and sarking can begin to show signs of damp. It is universally suggested that the average lifespan of a concrete roof such as Marley is between 50 and 60 yrs. More for slate obviously. A roof coating is pointless once a tile gets past about 40yrs, as the coating will simply soak into the tiles, as the water does.

    • Kharkov profile image

      Kharkov 4 years ago

      The previous director of Aquashield is now director of "Thermal Coatings Ltd".

      It would seem that his new company isn't just applying the same crap useless paint to roofs but also using "hard sell" tactics such as refusing to leave a customers home on request.

      Office of Fair Trading report - http://www.oft.gov.uk/OFTwork/consumer-enforcement...

      It would appear that this is also a nasty company to deal with. I wonder how many elderly people have fallen victim to these sales tactics but are too afraid to complain?

    • profile image

      dontbefleeced 4 years ago

      THERMAL COATINGS (AQUASHILD ) GLASGOW & WOKING

      PEOPLE BEWARE THIS IS A TOTAL CON

      Director Name:

      David Weir

      Month of Birth:

      January

      Reference:

      C10752940

      Address/Area (partial):

      Bellshill

      ML4 3NG

      Current Appointments:

      Please click on the company name for more information:

      THERMAL ENERGY GROUP LTD

      Appointment Type: Company Director

      c/o Henderson Loggie

      90 Mitchell Street

      Glasgow

      G1 3NQ

      THERMAL SOLAR ENERGY LTD

      Appointment Type: Company Director

      c/o Henderson Loggie

      90 Mitchell Street

      Glasgow

      G1 3NQ

      THERMAL COATINGS (SOUTHERN) LTD

      Appointment Type: Company Director

      c/o Henderson Loggie

      90 Mitchell Street

      Glasgow

      G1 3NQ

      THERMAL COATINGS LTD

      Appointment Type: Company Director

      c/o Henderson Loggie Accountants

      Gordon Chambers

      Glasgow

      G1 3NQ

      THERMASHIELD ROOF COATINGS LTD

      Appointment Type: Company Director

      Henderson Loggie

      90 Mitchell Street

      Glasgow

      G1 3NQ

      AQUASHIELD EDINBURGH LIMITED

      Appointment Type: Company Director

      c/o Ken Tait Accounts

      18 Avon Street

      Hamilton

      South Lanarkshire ML3 7JW

      AQUASHIELD EDINBURGH LIMITED

      Appointment Type: Company Secretary

      c/o Ken Tait Accounts

      18 Avon Street

      Hamilton

      South Lanarkshire ML3 7JW

      To obtain more information on David Weir and to obtain an "individual director report" which will show all their current / previous director and secretary appointments, including a credit score for each company, please click on the button below:

      You can also use the 'Director Search' or the 'Business Search' options on the left, to purchase director reports, company credit check reports or companies house webcheck documents on the company that David Weir is a director of, or on any other UK

      DAVID WEIR IS A DIRECTOR OF BOTH ,

    • profile image

      Kyle1985 4 years ago

      As most of the public are aware of these cowboy roof coating companies,i would just like to inform you of three well known cowboys companies who completley rip people off and provide very very poor workmanship! WEATHERPROOF COATINGS LTD,PROTEK COATINGS LTD & MOSS REMOVAL UK,the companie director names are,JON ALDERSON,MALCOM PARKS,ROY POWELL,JEFF DAVIES & COLIN MORTON,BEWARE of these rouge traders!!!!!

    • ArtformTheHeart profile image
      Author

      ArtformTheHeart 4 years ago

      @anonymous: All I can say in response to that is - simple things please simple minds and clearly you are very simple if that's how you get your kicks.

    • profile image

      anonymous 4 years ago

      hahhhhaaaahhaaaaahhaaaaaahhhhhaaaaa you got ripped off !!! paid toward my new bently lol

    • profile image

      anonymous 5 years ago

      @anonymous: Hi Mandie I have worked for both Aquashield and thermal coatings and can assure you there is no connection. my advice to you don't touch thermal coatings with a barge pole.

    • profile image

      Roof_Dr 5 years ago

      @anonymous: Can you be as kind as to explain why you think your paint will last longer than ( aquashites ) paint and that if your company is so successful why are you trying to distance yourself away from aquashite surely if your paint works you wouldn't have to do that

    • profile image

      anonymous 5 years ago

      @anonymous: Paint is paint can you be as kind as to explain why you think your paint will last longer than ( aquashites ) paint and why if your business is so successful are you trying to distance yourself away from aquashite so much..??

    • profile image

      anonymous 5 years ago

      Roof coating is cosmetic and will not prevent wind uplift storm damage or stop any adverse elements penetrating a roof area..

      Plain and simple if your roof needs to be renewed then you will know about it and no lick of paint will stop the rot

      I have seen the company's working in my area

      Ie. the famous aquashield Aqua seal and Thermal coatings ltd

      All of the aboves work shows signs after a couple of years of fading if not completely washing off

      The workmen take 2 days maximum to carry out the work

      Efficient I hear you say???

      Speaking to my neighbours in the area there has been price ranging from 4000-£12000 quoted for this service average 2 bed bungalows ( most of the houses are the same size ) and furthermore over £20000 yes twenty thousand pounds quoted for full strip and re-tiles of property's

      Only for them to say but our coating is this much and it's as good as a new roof!!

      Very clever tactic

      And I urge people to be on there guard against these company's who will take your hard earned cash with a great big smile

      Try get the same level of respect and care when something goes wrong With your shabby painted roof

      These sharks will leave you out of pocket and out of your depth as they will backtrack on guarantees and hide behind the fact they are members of organisations they think help give them the right to make a shambles of peoples property's ( putting it politely )

      Try them at your peril I say but that's just my opinion

      Oh and just had a local well established for over 30 years in my town roofing company survey my roof to quote me for a newly tiled roof

      What was that £6000 materials and labour

      But The roof coating salesmen said the paint was £5000

      Hmm who to choose

    • profile image

      anonymous 5 years ago

      I've just checked out Thermal Coatings LTD as Dad signed contract on doorstep. Have asked with him to cancel.

      For those posters debating whether Aquashield is linked to various new companies, I found a check on David Weir useful. http://www.creditgate.com/director/david_weir_ml4+...

    • profile image

      anonymous 5 years ago

      I worked for aquashield for a short time 4 years ago and have worked in roofcoating eversince. I have my own company now (which has absolutley no connections with aquashite or any of the other companies that are tied to it) whilst your lens is informative its also taring us all with the same brush. Its right that aquashield persistently had problems with installations and have done there best to give us all a bad name but there are good companies out there. We pride ourselves on customer satisfaction, our fitters are EMPLOYED and time served roofers who are monitored regularly all our customers are called after installation to make sure they're happy, we ONLY use the best coatings. Sales wise were happy for a customer to call us back and take as long as they need to decide if its for them. People of a certain age are asked if they want a family member present and because that's not always possible for them we never take a deposit. Were proud of the way we do business, so please remember there are good and bad out there. Im not here touting for business, just thought it was right to explain that in many many industries theres good and bad. Just choose wisely!!!

    • profile image

      anonymous 5 years ago

      The Protex web site is no longer working. I looked up the web registration details and it says 'No longer required' (see below).

      Domain name:

      protex-solutions.co.uk

      Registrant:

      Aquashield Glasgow

      Registrant type:

      Unknown

      Registrant's address:

      539-553 Shettleston Road

      Shettleston

      Glasgow

      G64 1JF

      United Kingdom

      Registrar:

      Timico Limited [Tag = TIMICO]

      URL: http://www.timico.co.uk

      Relevant dates:

      Registered on: 04-Mar-2011

      Expiry date: 04-Mar-2013

      Last updated: 18-May-2012

      Registration status:

      No longer required

      Registration status:

      No longer required

    • profile image

      anonymous 5 years ago

      These people are now operating in Flanders (Belgium) under Co names like :"Weather Wise Roof Cleaning & Coating" or "Aquajet". THE specialists in impregnation and sealing of roof tiles ... specialists because in Ireland they know everything about rain and consequently moss on the roof !!

    • profile image

      anonymous 5 years ago

      @anonymous: David Weir is one of the good guys. He does things properly and had a samll aquashield franchise until 2009. When Deans & Gorman merged all the companies into one and bought it from Skillen and Wilkie, David Weir closed his franchise and opened his own new company with an investor. He honours his guarantees, any remedial works and he is an all round great guy. Its great to tar people with the one brush, but there is only 2 people who are the real criminals. Deans and Gorman.

    • profile image

      anonymous 5 years ago

      @anonymous: Had similar issues with Protex Energy Solutions based in Shettleston when we were looking for solar panels. They oversold the product but after we had paid the deposit I did a background check on them since their documentation was appalling and I didn't believe their figures. They had registered as a business only 3 weeks before they saw us (despite stating otherwise on their blurb) and there were so many other Protex liquidations on the list it was crazy. I cancelled and went with Icon who did an excellent job for us (& more for less). When we cancelled, Protex staff were rude and defiant. We are still chasing the deposit through our lawyers despite cancelling well within the cooldown period. If it has a Protex label - BURN IT!

    • profile image

      anonymous 5 years ago

      @anonymous: Hi Mr Winderley

      Roof save is run by a chap who used to work for a genuine company he lives in a road off the main road just before the large pub in Dorking and I can take you to his address can't remember his road name though .

    • profile image

      anonymous 5 years ago

      really good article I do feel very sad for anyone ripped off by these very convincing cowboys salespeople not tradespeople but then I know there are people out there taking advantage of folks . I mean why paint a roof ? replace slates and tiles people simple as that. john

    • profile image

      anonymous 5 years ago

      @anonymous: Thermal Coatings you will find that they are Trust Marked company and registered with Fair Trades - SO WERE AQUASHIELD.........?

    • ArtformTheHeart profile image
      Author

      ArtformTheHeart 5 years ago

      @anonymous: Thanks for sharing that, hopefully it will help others who paid on the finace deal.

    • profile image

      anonymous 5 years ago

      @anonymous: if you are with finance company then get in touch with them i was with ge money and got some back

    • profile image

      anonymous 5 years ago

      @anonymous: hi i contacted ge money and got some compensation back from them witch i didn't think i would get back so keep at them

    • ArtformTheHeart profile image
      Author

      ArtformTheHeart 5 years ago

      @anonymous: Thanks for your valuable post Dale, very much appreciated. I do have other places where I have mentioned how dissatisfied I was with Aquashield, however if you had bothered to look at my other lenses you may have noted that the majority of my online presence is in no way related to cowboy builders; Aquashield or otherwise. But again, thanks for your eloquent contibution to the lens, it does keep it current in the search engine ratings every time a new comment is added. Thanks for the time you took to help me out with that.

    • profile image

      anonymous 5 years ago

      @ArtformTheHeart: Artformtheheart?..more like just a pro shit stirrer by the sound of it...this isn't the only lens/serial post you have is it?seems like a hobby for ya ay?

    • profile image

      anonymous 5 years ago

      @ArtformTheHeart: thanks for that advice i have been right sucker punched with aquashield and now it looks like ge money to wil give them a call tomorrow cheers

    • profile image

      tomcr26 5 years ago

      @anonymous: You are an ignorant little man arnt you??? Perhaps this article was very interesting and helpful to someone who has been ripped off by these cowboys, but you didn't think of that....just how it bored you to not only finish the article but to also comment, what a weird fellow you are!

    • ArtformTheHeart profile image
      Author

      ArtformTheHeart 5 years ago

      @anonymous: It's still like that today. Could simply be a disgruntled employee who maintains the webpage getting their own back, but it does look rather strange.

    • ArtformTheHeart profile image
      Author

      ArtformTheHeart 5 years ago

      @anonymous: Thank you for that useful and informative comment Postman Pat. I'm very glad that you considered it important enough to take the time out of your busy schedule to share your well rounded opinion.

    • profile image

      anonymous 5 years ago

      This is a lot of tripe and very boring to the average person

    • profile image

      anonymous 5 years ago

      Just visited the Protex web site (http://www.protex-solutions.co.uk/) (at 0830 on 5 April) and the home page (and only page - no other links there) is the contacts page. I wonder what's happened!!!

    • profile image

      anonymous 5 years ago

      @anonymous: why dont you get your facts right corine!!!!!

    • profile image

      anonymous 5 years ago

      Aquashield directors and some employees arrested over last few days and charged with fraud for false claims on leaflets - will no doubt be in News of World paper at weekend

    • ArtformTheHeart profile image
      Author

      ArtformTheHeart 5 years ago

      @anonymous: http://company-director-check.co.uk/director/91075...

      There are both positive and negative reviews on this lens, if I were instigating propaganda then surely I would have deleted the positive reviews?? The web address I have given above shows an interesting connection and people can draw their own conclusions from it. I I am neither an ex-employee nor a rival; I am a previous Aquashield customer who was totally conned, subjected to shoddy workmanship and given the complete runaround until the company dissolved. I have no experience with Thermal Coatings Ltd and make no claim to have had. I still say that paint is paint is paint and if you want your roof to be sound then invest in getting the tiles replaced - it's what I would do if I could go back and change things. Again, people are free to form their own opinions on that.

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      anonymous 5 years ago

      Please do not listen or take into account any of this propaganda you are reading on here about Thermal Coatings Ltd, there is an ongoing investigation into this which will hopefully be resolved soon and legal action will be taken. A lot of ex employees who are bitter and companies who envy Thermal Coatings Ltd success adopt scare mongering tactics such as this website to give the company a bad name, as you will notice all of these derogatory comments are anonymous and unfounded. If you take the time to look into the correct Thermal Coatings you will find that they are Trust Marked company and registered with Fair Trades you will find this info on the website www.thermalcoatings.co.uk. If you have any issues with the company then do not hesitate to contact their Head office in Scotland or Woking on 0800 138 9401 and any issues will be looked into and resolved.

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      anonymous 5 years ago

      Asbestos Roof

    • LewesDE profile image

      LewesDE 5 years ago

      Awesome lens!

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      anonymous 5 years ago

      @anonymous: You should never have a roof pressure washed it causes more damage my inlaws let Aqua shield do a job on their house and they caused £11,000.00 damage and needed a new roof . They look to see what type of car is on a drive if it has a diabled sticker on it they think it is easy prey they are scum.

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      anonymous 5 years ago

      @anonymous: Please get intouch with you bank and explain what they have done to you they care about any one

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      anonymous 5 years ago

      Contact your bank and explain to them what they have done to you they care about any one

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      anonymous 5 years ago

      PLEASE PLEASE DO NOT HAVE YOUR ROOF PRESSURE WASHED YOU CAUSE MORE DAMAGE PLEASE DO NOT TOUCH THEM. AQUA SHIELD CAUSED SO MUCH DAMAGE IT COST MY IN LAWS OVER £11,000.00 TO HAVE A NEW ROOF THEY WENT BUST 3 DAYS BEFORE THEY WERE DUE IN COURT AND MY INLAWS DIDN'T GET A PENNEY EVEN WHEN THEY WENT INTO LIQUIDATION THEY WERE TAKING CASH FOR JOBS SO THE TAX MAN DIDN'T KNOW ABOUT IT AND WITHIN ABOUT A WEEK THEY STARTED A NEW BUSINESS NOT NICE PEOPLE AT ALL PLEASE CONTACT TRADING STANDARDS AND COMPLAIN THEY SHOULDN'T BE TRADING THEY ARE THE LOWEST SCUM

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      anonymous 5 years ago

      PLEASE PLEASE DO NOT HAVE YOUR ROOF PRESSURE WASHED YOU CAUSE MORE DAMAGE PLEASE DO NOT TOUCH THEM. AQUA SHIELD CAUSED SO MUCH DAMAGE IT COST MY IN LAWS OVER £11,000.00 TO HAVE A NEW ROOF THEY WENT BUST 3 DAYS BEFORE THEY WERE DUE IN COURT AND MY INLAWS DIDN'T GET A PENNEY EVEN WHEN THEY WENT INTO LIQUIDATION THEY WERE TAKING CASH FOR JOBS SO THE TAX MAN DIDN'T KNOW ABOUT IT AND WITHIN ABOUT A WEEK THEY STARTED A NEW BUSINESS NOT NICE PEOPLE AT ALL PLEASE CONTACT TRADING STANDARDS AND COMPLAIN THEY SHOULDN'T BE TRADING THEY ARE THE LOWEST SCUM

    • ArtformTheHeart profile image
      Author

      ArtformTheHeart 5 years ago

      @anonymous: lol, lol, lol! Three positive reviews within half an hour on the same day.....who are you kidding??? Clearly you work for thermal coatings. Paint is paint is paint....it's not THERMAL.

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      anonymous 5 years ago

      So how many of these posts are by employees or associates?? £4,300 to wash a roof and paint it with a 'magic' paint when there is nothing wrong with it at all!! Na I don't think so. It is a scam. I know it, the salesman knew it....and that's all that matters

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      anonymous 5 years ago

      @anonymous: I had my roof coated by thermal coatings over 18 months ago and it still looks like a brand new roof. In my experience they are a very professional company whom i have recommended to my son and sister who both had there roofs coated and are also very happy with the work carried out. Both the workmen where very hard working and professional and earned the £50 tip i gave them

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      anonymous 5 years ago

      oh please help me, I have just been pressurised into purchasing roof coating from Roof save coating in croydon, my son tried to call them to cancel and they don't even answer their telephone, i want my money back but they wont even call us. can anyone help I have called trading standards and they can't get through either.

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      anonymous 5 years ago

      @anonymous: We live in Hampshire and have had work completed by Thermal Coatings everyone thinks the roof looks great, only problem we have had is other companies trying to knock them and their product and it looks like you are jumping on the GYPSY bandwagon.

      They have treated us very respectfully and have done a great job.

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      anonymous 5 years ago

      @anonymous: I live in Buckinghamshire and had both Thermal Coatings and Roof Save Coatings call at our house giving free quotes. We have now bought off of Thermal Coatings and had the work done and it is excellent, it didn't cost us anything like the amount you are quoting.

      We liked the man who came around and have been totally impressed with the fitters, clean, tidy and always on time. Pleased we went with these as Roof Save Coatings do not even have a website. just my feedback.

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      anonymous 5 years ago

      @knowthescore: WANKER - NOT EVEN BRAVE ENOUGH TO PUT YOUR REAL NAME!

      I USED TO WORK FOR TNT AND NOW WORK FOR THE POST OFFICE - AND THE CONNECTION IS< PEOPLE LEAVE THEIR JOBS FOR BETTER POSITIONS - ANONYMOUS TWATS LIKE YOU ARE NOTHING BUT GUTLESS< FACELESS WANKERS

    • TrialError profile image

      TrialError 5 years ago

      Thanks for the warning.

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      anonymous 5 years ago

      Thermal Coatings came round to my elderly parents this morning after a doorstep visit earlier in the week. My mum doesn't do well under pressure so agreed to it. I wish she'd just tell these type of folks to get lost.

      Anyway the guy turned up this morning for his 20 mins, which turned into 45 mins and would have been a lot longer had I not intervened. His original quote to wash the roof and paint it was £4,300!! I had to say it out loud twice and ask him if he was serious!!

      He said he could get 10% off that if we became a 'show house' and said he would work out the new price. I'd heard enough by then, fancy claims about this and that. I told him not to bother and be on his way (my exact words were shut your book and do one mate!!).

      He protested but said he wasn't prepared to argue with me to which I replied 'Good cos you will lose'. He said he was just doing as he was told by his bosses and wasn't deliberately scamming people yet admitted we didn't have any leaks, moss, lichen or broken tiles!! (so why quote then??).

      I stood up to physically remove him and he said 'whoa whoa I don't want any trouble', grabbed his shoes and hopped it.

      Ive never heard such rubbish and have now stumbled across this page so am glad I was justified in doing what I did. As he left he said it wasn't his fault if we were too poor to buy it!!! Man I was fuming but I noted that he jumped in his car and roared off so not that brave.

      She had an alarm company try a similar thing last year, they wanted 11 grand!! What the hell is this world coming too??!!

      We live in Buckinghamshire by the way, near Aylesbury

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      knowthescore 5 years ago

      i ave worked for both aquashield then transferred to thermal coatings.The directors sales managers and fitters are more than half the workforce of aquashield glasgow, i left as they were promoting a new coating system but it turned out its the same coating supplier as aquashield, same pressure selling as aquashield and sub standard poor wokmanship they

      wont be here in 10 years and the coating that was installed in 2009-2010 is already starting to fail. FACT.

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      knowthescore 5 years ago

      i ave worked for both aquashield then transferred to thermal coatings.The directors sales managers and fitters are more than half the workforce of aquashield glasgow, i left as they were promoting a new coating system but it turned out its the same coating supplier as aquashield, same pressure selling as aquashield and sub standard poor wokmanship they

      wont be here in 10 years and the coating that was installed in 2009-2010 is already starting to fail. FACT.

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      anonymous 5 years ago

      Other dodgy companies that Deans and Gorman are directors of:

      RENEWABLE INVESTMENT SOLUTIONS LIMITED

      PROTEX THERMAL SOLUTIONS LIMITED

      Both are neighbours in the village of Balmore, near Torrance, north Glasgow so beware!

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      anonymous 5 years ago

      First Class coatings in Southampton contacted my mum, she is 86 tried to convince her to have her roof cleaned, only wanted £2700 said they would take the money up front and come back tomorrow. Is there not a law against this sort of thing.

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      anonymous 5 years ago

      Just had another roof coating company call at my house... Roof Save - DORKING, Surrey business is run by a little idiot called Gilbert Thompson and his son. Claims to be a master roofer but I bet he has never even been on a roof. They offer thermal roof coating and even say its the same as thermal coatings, just cheaper. Avoid this like the plague sounds so dodgy.

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      anonymous 5 years ago

      @anonymous: THERMAL COATINGS LTD GLASGOW I am experiencing problems with this company.I am actually frightened to say too much after a visit from a manager turned very nasty and I felt intimidated.I don't know where to turn.I have contacted Trustmark who are giving advice their logo is at the bottom of the Thermal Coatings website hope everyone contacts them and we can raise awareness of this company.

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      anonymous 5 years ago

      @anonymous: Hi Susan, We`re having problems also. The insurance is elite insurance.

      Do you have a certificate no?

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      anonymous 5 years ago

      @anonymous: just had a call from thermal coatings and the person admitted to me they ARE part of AQUASHIELD so so sorry steve barlow your talking UTTER TRIPE!!

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      anonymous 5 years ago

      Here are the first few lines of the web registration for Protex.

      Results for protex-solutions.co.uk :

      Domain name: protex-solutions.co.uk

      Registrant: Aquashield Glasgow

      Registrant type: Unknown

      Registrant's address: 539-553 Shettleston Road Shettleston Glasgow G64 1JF United Kingdom

      So, not connected with Aquashield at all!!!!

      Also I compared the customer recommendations on the aquashield web site (archived on http://www.archive.org/web/web.php) and the similar page on the protex site (link now removed but still available at http://www.protex-solutions.co.uk/Customer_Reviews... The letters are exactly the same except that "Aquashield" has been replaced by "Protex", and oddly they have all been apparently written by different people.

      I paid £535 deposit to Aquashield in September 2010 and cancelled within 7 days but never got my money back.

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      anonymous 5 years ago

      @anonymous: YES YES YES they are made up of ex aquashield people

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      anonymous 5 years ago

      THERMAL COATINGS LIMITED GLASGOW & WOKING After a young man knocked on my door the other day offering a free survey for roof thermal coating I dicided to do some research into this company they have only been in business a very short time not the 20 years they claim on their website I had their so called surveyor along to find that he was indeed a conman who knew very little about roofs and constuction and further into his speel offerd me a dicount to be a special showhome but I had toign up their and then when i said no to this the surveyor paul smith called his manager to offer a further discount be very aware this paint job is a waste of time and money.

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      anonymous 5 years ago

      Don't touch thermal coatings with a barge pole they are all ex direcrors fitters sales skarks (aka surveyors ) based in glasgoa and woking area they have been in buisiness for only 2 years don't let them rip you off like they did to me they charged me £4200.00 to put paint on my roof 100 sq metres my local builder said i could have a brand new roof for £5000.00 please dont get fooled like i did with their showhome offer wit a board in the garden its a CON .

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      anonymous 5 years ago

      @anonymous: Mandy,

      Why don't you write to them or ring them, see what they say?

      This company is not related or linked to Aquashield, ask the question you want to ask and then write an honest response on this site to let others know that not all roof coating companies are alike. You may just be surprised.....

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      anonymous 5 years ago

      @anonymous: Hi, My name is Kristian I had Thermal Coatings Southern do my roof earlier this year, I have not had any problems, I did have the work completed by what I can only describe as professional workers and I have had good comments from my neighbours.

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      anonymous 5 years ago

      Don't touch Protex energy solutions it is the same company i paid a deposit of £300 for solar panels before i read into them (stupid) and can't find a way to get it back

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      anonymous 5 years ago

      Don't touch Protex energy solutions it is the same company i paid a deposit of £300 for solar panels before i read into them (stupid) and can't find a way to get it back

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      anonymous 5 years ago

      I have just had Thermal Coatings Ltd knock on my door in the Yateley area today so decided to have a quick look into them and found that there is a David Weir who is a registered director with Aquashield Edinburgh and there is also a David Weir registered as the director for Thermal Coatings too (assuming in it no coincidence in name).

    • ArtformTheHeart profile image
      Author

      ArtformTheHeart 5 years ago

      @anonymous: Hi there, I wouldn't want to offer legal advice to you on a contract. I would suggest that you telephone either the citizen's advice bureau or consumer direct. Hope they can help you.

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      anonymous 5 years ago

      Hi Folks! Have signed a contract in July 2011 with THERMAL COATINGS LTD, Sandpiper Way, Strathclyde Business Park, Belshill, Glasgow and paid a Deposit of £50 to have my roof coated. No work has been carried out as i told them i wouldn't have money until beginning of next year. They stated that as long as i had it done before end of March 2012 i could have it for £1,450 (not to tell anyone i got it for that price!) Is there any legal way they could force me to have it done? I am a single parent on low income and every penny is precious and now don't want to get involved with them after reading that they are linked to Aquashield Ltd. I don't want to be in a position of having to try and find money to rectifiy a possible nightmare of a stituation with this Company.....PLEASE HELP ME!!!

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      anonymous 5 years ago

      @anonymous: They have a third party warranty company who should help you, failing that if you have paid for your roof by any sort of credit claim under the consumer credit act Section 75

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      anonymous 5 years ago

      Folks, if you've had a bad deal with Aquashield and paid by any sort of credit, file a claim with the credit company under section 75 of the consumer credit act, the money man on gmtv has a template on his website for this,

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      anonymous 5 years ago

      Folks, if you've had a bad deal with Aquashield and paid by any sort of credit, file a claim with the credit company under section 75 of the consumer credit act, the money man on gmtv has a template on his website for this,

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      jimf204 5 years ago

      @anonymous: not sure betty but artform if you read the directors names from aquashield Former 'ties' confirmed on Companies House Website

      Company Directors/Secretaries of Aquashield

      Joyce White

      ***John William Gorman ***

      Thomas Gerard Deans

      Robert Logie Skillen

      Douglas Wilkie

      Company Directors/Secretaries at Protex

      ***John William Gorman***

      Dunstana Davies

      Protex Thermal/Energy Solutions operate out of the exact same address at 565 Shettleston Rd, Glasgow as did Aquashield

      i wont be using cold callers again

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      anonymous 5 years ago

      @ArtformTheHeart: Thank you - on consideration we have decided to get a roofing company for remedial work and save our money.

    • ArtformTheHeart profile image
      Author

      ArtformTheHeart 5 years ago

      @anonymous: Hi, as far as I can tell, the directors of that company are not associated with Aquashield or any of the new companies. However if I were you I firstly seek out other homes in the area that have had work done by this company and secondly consider what real benefits a coat of paint on your roof will have - my neighbour's roof is COVERED in moss after less than 2 years. Several of my tiles were snapped clean in two but were only disturbed and fell off in high winds after Aquashield liquidated.

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      anonymous 5 years ago

      @anonymous: Is this the company based in Woking Business Park?

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      anonymous 5 years ago

      HI - Is THERMAL COATINGS SOUTHERN Ltd of Woking (company registered in Scotland no. sc394317 one of these companies?

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      anonymous 5 years ago

      @anonymous: I am 77 years of age and have been totally conned by Aquashield. I live in a bungalow and the front bedroom walls are covered in damp and smell. A man called Gavin called to inspect the damage in January 2011 and said he could not repair the roof as there was snow on it. He said I would be compensated for the damage in the front bedroom and it would be made good. I have tried to contact Saul Joicey who gave me a business card but he appears to refuse to take my call and the wall gets more damp every day. I have contacted the Independent Warranty Association who told me that they cannot issue a guarantee. I was told that IWA are administrators and managers for Elite Insurance Company who insure home improvement Products. Can anyone give me a telephone number that has not been cut off so that I can try to contact John Gorman and see if he will send some one to repair the leaking roof and pay for the damage to the bedroom walls as it has now spread. I live in Teesside hence my reply to Pro Roof Coater. Thanks

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      anonymous 5 years ago

      my neighbour and i got ours done the same day in 2008 and all seemed fine until i had to get them back out to repaint my roof now only after 3 years the moss is back on my front roof but not the back tried many of their phone numbers but can't get through so beware of cold callers also i am going to put something on facebook to warn others mr gorman should not get away with this

    • ArtformTheHeart profile image
      Author

      ArtformTheHeart 5 years ago

      @anonymous: I'm glad that some are lucky enough (or clever enough) not to get caught out as I did. That's the aim of my lens.

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      anonymous 5 years ago

      THERMAL COATINGS LTD - Thank god I found your page, had a door step visit from very polite salespeople from a company called Thermal Coatings. Since reading your horror story I researched and found two of the directors are also directors of Aquashield. This is a new company founded in 2010 yet proudly state how they are market leaders on their website and have 20 years experience. Be wary!

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      anonymous 5 years ago

      @anonymous: Aquashield are a scam company and like most other roof coating companies they used fishy sales tactics. Concrete tiles will last over 100 years before the whole roof needs to be replaced. Any roof coating will last 5 - 10 years before it wears off, so it's just a waste of money and won't protect your roof long term from the most common causes of leaks - broken tiles, dislodged tils, loose cement, cracked lead or the like.

      Suggest you get in touch with a real roofing company to diagnose the leak and give you a written quote to fix it - probably just a broken tile.

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      anonymous 6 years ago

      I have water coming through my newly plastered roof and through my light fittings. My loft is badly water damaged. Roof was supposed to be watertight ! ! !. Guaranteed for 10yrs as from 2009, but trying to contact Aquashield to get it sorted out, has became impossible. My house insurance can't help either. Can anyone help or advise please?

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      anonymous 6 years ago

      @anonymous: I have also just recently plastered my roofs and now have water coming throught the light fittings. I have a 10yr guarantee ! ! but I can't get hold of anyone. Can you give me any advise please?

    • ArtformTheHeart profile image
      Author

      ArtformTheHeart 6 years ago

      @anonymous: The only thing I have that is underwritten is a 90 Day Deposit Protection. The guarantee itself is just a sheet like a home-made certificate with the AS shield and rubber duck on it. The deposit protection states that it finishes when the full contract value is paid, or 90 days after the payment of the deposit, whichever is earlier. However, if you want to try, the underwriter on my paperwork is: Elite Insurance Company Ltd, 913 Europort, Europort Road, Gibraltar. As I say, the 'Guarantee' is a piece of homemade rubbish with no contract number, nothing legal or insurance-like whatsoever.

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      anonymous 6 years ago

      @anonymous: Hi can you help me my 73 year old father had his roof done by aquashield last July. He has a leak. Do you know the name of the underwritter for the guarantee as he has lost the paper work. I know its a long shot.

    • ArtformTheHeart profile image
      Author

      ArtformTheHeart 6 years ago

      @Wainsweb: There is a Barry Thomson associated with "Thermal Roof Coatings Ltd" and a Barry Thomson associated with "Aquashield Thermal Coatings Ltd" accoridng to google search results. May or may not be the same person. Could be a coincidence since the name is not too uncommon. However Thermal Roof Coatings Ltd were incorporated on 11th January 2011 and theirs status is marked as: ACTIVE - PROPOSAL TO STRIKE OFF. That in itself sets off alarm bells to me.

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      Wainsweb 6 years ago

      @anonymous: Last week we were visited by Barry Thomson of Thermal Coatings (Southern) Ltd offering to coat our roof. Just Googled "Barry Thomson Thermal Coatings" and came across some interesting connections. Try it, but you'll have to make your own decision as to whether it's the same Barry Thomson. In answer to your other question, I don't know if the product works and I'm not intending to find out (at least not on my own roof).

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      anonymous 6 years ago

      @ArtformTheHeart: Many Thanks for the prompt reply! I've already talked her out of it. Thanks.

    • ArtformTheHeart profile image
      Author

      ArtformTheHeart 6 years ago

      @anonymous: Whatever they say about the product, at the end of the day it's only paint. The pressure washing they do can also be a problem depending on the type of roof tyles your mother has. I would honestly recommend NOT having it done by any company. Better to hold off, save up and have a new roof later in time. I have seen many of these coated roofs (now that I've been looking) that are patchy and covered in moss and they could not all have been done by Aquashield. I'm seeing lots of signs for "Thermal Coatings" crop up where my own mother lives and I honestly pity the poor people for wasting their money.

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      anonymous 6 years ago

      My mother (aged81) has just had a visit today & she has a salesperson coming tomorrow from Thermal Coatings, does anybody kbow if any of the ex-Aquashield persons named above have any connection with Thermal Coatings and does the product actually work.

    • ArtformTheHeart profile image
      Author

      ArtformTheHeart 6 years ago

      @anonymous: To the best of my knowledge, they are not the same people, however, having had my roof coated and seen others done by other companies, it is not something I would recommend no matter who the company is. If I could do it over, I would wait and save up until I could afford a new roof, no doubt about it.

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      anonymous 6 years ago

      Ive just had 2 young men at the door for thermalcoatings anybody know if they are the same company. Just phoned and cancelled quote.

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      anonymous 6 years ago

      Just come home from my mother in laws, she`s 76, and she`s got some damp in the corner of one of her rooms. I looked all over and couldn`t figure out why, until I ran a hose pipe over the roof. I thought the gutter must be blocked and it was overflowing back into the soffit and flooding out down the wall. When I got up the ladder to take a look the gutter is fine so the water is running through the tiles and straight into the soffit. Then the old girl pipes up with "I only had that roof done a little while ago"!!!!!! Guess who!!!!! You got it, Aquashield. I wish she`d talk to us before she does these things, if only because we have so many contacts in the building trade ourselves. Now i`m looking forward to long telephone calls with Hitachi Finance. Let`s hope they stay around longer than Aquashield, but then she`s paying them a lot of money every month so I reckon they will.

    • ArtformTheHeart profile image
      Author

      ArtformTheHeart 6 years ago

      @anonymous: Thank you so much, I think it's important for the Aquashield reputation to follow these people into their new companies. I have taken screencaptures from the Companies House website and other sources to prove the links between Aquashield and the new companies.