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What You Don’t Know About a Mattress Warranty - Mattress Firm Warranty

Updated on December 6, 2019
Reginald Thomas profile image

Reginald has been a sleep specialist for the past 20 years, training new and veteran associates in the retail mattress industry.

Bedding Store


What You Don’t Know About a Mattress Warranty - Mattress Firm Warranty

Mattress Firm Warranty - When we purchase a new mattress set, most people ask about the warranty, and that's a good thing. If the consumer doesn't ask about of the mattress warranty, then they are missing out on what is probably the level of craftsmanship in the particular set. How many years is the manufacturer willing to back up the product they are making for the consumer. This article will talk about what you don’t know about your mattress warranty and what to do about it if and when you may need it.

How is a mattress warranty determined?

A mattress warranty is built around three areas:

  • Craftsmanship

Most manufacturers today have different stations for their different tasks or jobs. The lower end models are assembled through a rapid paced “mass production” system. One individual mattress can be completed in about 8 minutes. The more expensive models demand more attention to detail and also require a specialist to make them, meaning that they are usually done by hand and take a considerable longer period of time from start to finish. There might also be a special section in the plant where certain specialists are building designer box springs called “eight way hand tied” which is very labor intensive but the product that you will get is superb.

  • Materials

The materials that go into a mattress and box spring have a great deal to do with what the number of years given. The more expensive the materials (spring system, cooling gels, silk, wool, cotton, latex and memory foam) and the amounts, will most likely justify a longer warranty. Whereas, a mattress with inexpensive materials you must figure will be a shorter period.

Most of your lower end models are 1 to 5 years and the high end models will be 10 years to 15 years with but a few offering a lifetime warranty. On average, the bedding industry has an overall warranty on most mattress sets at 10 years.

Years past was interesting because there was a "Warranty War" where each manufacturer tried to out bid the next with a longer warranty period. This concept was definitely taken from the auto industry where people would purchase a car from one particular auto place because it had a better warranty.

The manufacturer who produced your mattress though put a pledge or assurance to you the consumer that they will stand behind their product. This usually covers any manufacturer defect's occurring during a certain period of time. This is not to say that at the end of the period, the mattress will fall apart. (like a car or appliance). Some with a 10 year warranty actually hold up for 15 or 20 years.

  • Price

Again, the higher the price of a set will usually dictate the number of years the manufacturer puts on for a warranty. A good range to go buy is:

  • 1 year - $300 - $400 Queen Set
  • 5 year - $400 - $600 Queen Set
  • 10 year - $700 - $3000 Queen Set
  • 20/25 year - $3000 - $4000 and above
  • Life Time - 3000 and above (refers to the original consumer).


The Exception!

The information above outlines nicely what you will usually find with “national advertised brands”. The exception will be with your smaller manufacturers. Many of these companies will have better quality control and longer warranty periods in order to compete with the “big boys”. Their reputation is on the line every day and there are usually no mess ups and if there is ever a warranty problem, they are Johnny on the spot to rectify the problem.

Pro-rated vs. Non Pro-rated

There are two types of mattress warranties. Pro-rated and non-pro-rated. A prorated mattress warranty basically means that your mattress loses its dollar value through the life of them warranty. A better warranty is called a non-prorated which means that your mattress does not lose it's a dollar value through the life of the warranty.For example: A mattress with a 10 year non-prorated warranty has the value you paid for it 10 years down the road. This means that if your mattress is to be replaced, the store that you purchased it from either orders the same mattress at no cost to you (other than delivery) or, you can select another mattress of equal dollar value in the store.

What is not covered in the mattress warranty?

A mattress warranty in the simplest terms means that the mattress will be replaced or fixed if it is found to have any manufacturer defects. Below is a list of what is not covered in the mattress warranty:

  • Abuse
  • Comfort
  • Normal wear
  • Stitching
  • Body Impressions less than 1 1/2 inches
  • Fabric

King Size Adjustable Bed - 10 Year Warranty


What will the retailer do for you?

It is a known fact that if you are dealing with big retailer and something goes wrong with the product that sold you a few years past, that you will probably go through a great deal of frustration getting them to activate your warranty. They are more apt to want to sell you a new set and will tell you there’s nothing they can do about the warranty.A smaller hometown retailer will most likely take care of your situation in a matter of a few days if not a few hours. Again, the smaller (mom and pop) stores have you as a customer and know that word of mouth travels like wild fire.

In most cases, the manufacturer will need a report written up by the retailer explaining what is the customer complaint. The retailer will need to go to your house to inspect the mattress or box spring in order to complete their report. If upon inspection they find that there is a manufacturer defect within the time period, the retailer will arrange to exchange the mattress for a new one.

Do you have to go through the manufacturer?

When you purchase your new set, it is your responsibility to secure paperwork necessary down the road if you should need to activate your warranty. Too many people just figure that the store will take care of them. Now, it is a fact that you need to refer back to the retailer that sold you the merchandise because the manufacturer does not carry your records but the retailer hopefully does. Keeping your copies of paperwork is backup for the retailer that may not be in business anymore.

False Warranties

Be aware of the “False Warranties” out there. These are promises by retailers that will give you lip service saying: “If you ever have a problem with your set, come back and we will take care of it”. The reason why they say this to you is because there is not a warranty on the set. This is due to the fact that they are imports from other countries that don’t back up there products. Therefore, the retailer has to put a promise on the set.Remember one thing! Unless you see warranty information from a manufacturer that made the set, there is no warranty.

Best Tips For The Consumer

Knowing a few details associated with your warranty can save you big headaches down the road. Below is a list of some important tips concerning your mattress warranty.

  • Inspect upon delivery! - After you get your mattress set home and set up, (whether you had it delivered or you brought it home yourself ) take a few minutes and go over what you have just purchased. Inspect the set to see if it's exactly what you picked out at the store. The name of the mattress should be on the label and be the same name that is on your sales slip.
  • Save your receipt! - It is important to save your receipt as it is your proof of purchase. Most retail stores have computer systems that keep records but having your original receipt is your back up should you need it. You never know!
  • The law tag is very important! - Check the law tag at the head of the mattress and the one on the box spring. The law tag tells you when the set was made, the model name, the model number and the name of the manufacturer.

Keep a written account of this purchase separately! - On a separate piece of paper write down the important facts about your mattress

  • Name of manufacturer
  • The model name
  • The purchase date
  • How many years is the warranty
  • Prorated or non-prorated
  • Have a safe place for your paperwork! - This last one I find to be the best tip of all. Take your receipt, warranty card, and the piece of paper you filled out and put them all in an envelope. Write mattress warranty on it and place it between the mattress and the box spring. Guess what? You'll never lose it.

Big item to protect your warranty!

Many times when a consumer purchases a new set, the store associate will not tell you that your warranty will be voided if there are any stains on the mattress. Let's say that you have a 10 year non pro-rated warranty and 8 years in, you develop an issue that requires the retailer to start your warranty procedures. Part of this procedure will be an inspection and if there are any stains on the mattress you will get refused for a new mattress.

The best remedy for this situation is to have a "mattress protector" on the mattress all the time. This item is vital to not only the mattress but to the security of your warranty. The protector has a ten year warranty itself because it is waterproof, stain resistant and dust mite or allergy free.

I have had mine for seven years now and I never have to worry about a problem down the road if I should need to use my mattress warranty. I have included a link below for you to read about.

© 2017 Reginald Thomas

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