Electrolux Ergorapido Stick Repair
My Experience with Ergorapido Stick and Handheld Cordless Vacuum
I have had my cordless stick vacuum for almost three years. It was Model EL1014 AZ and probably was manufactured around 2011. It is the bright orange and sits on the upright recharge stand with the blue light which indicates it is charging.
I loved it the first year or so. It picked up dog hair, dust, bits of paper and filled the plastic receptacle to the top each time I used it. I always vacuumed the wood floors and most of the rugs before it started to slow down and sounded like it was going to die. I thought this was very important because my handyman told me to run the batteries down so they will recharge properly.
The last few months the performance was very disappointing. Dust was not being picked up like before and the unit sounded weaker. I started to think I needed a new battery pack.
Visited the Internet for Information
Everywhere I looked I could not find information about the batteries. Looking at page 12 of the manual, the drawing showed batteries inside the handheld unit. Good, replace them and power will be back in the vac.
The handyman open it up for me. We were pretty dismayed at what we found. There were 10 AA batteries all wired together and soldered to various points of the motor next to it. The reality did not look like the drawing in the manual.
Called Electrolux Next
The spokesperson at Electrolux informed me the only option for new batteries was to buy a whole new handheld unit. The cost is $49.99, half the price of what the unit cost me a couple of years ago. The newest model with more power and a light is $129.00. I opt to get the new handheld only.
I did ask about how I could avoid this from happening again, and he advised that I run the batteries all the way down at least once a month. After I was off the phone I asked my husband what was the deal because I had been running the vacuum till it barely ran.
The Very Important Point
That was my mistake. The bit of detail I did not understand was the batteries need to be completely drained. The operator needs to keep the unit running till there is no sound or operation left, at all.
I just now found out I should have gone to Amazon for information on this product. All my questions about the batteries are answered in the Question and Answer section of the listing. It is also available for $80. Caution: the newer styles have more power and a few more options, so browse them all before deciding on a unit. Read the new section with the questions and answers too.
The thorough answers I found on Amazon were far better than any other sites I Googled.
Recall for the Ergorapido
For The Sticks made before my model there has been a recall of the handheld unit. You can get a new one if your call 800-932-1778.
The government announcement is here.
Convenience of the Stick Vacuum
Compared to a rather heavy Kirby from the 80's the Ergorapido does pick up dust very well. A couple of years ago we put wood flooring in most of the house and I wanted something that would be easy for picking up dog fur everyday.
Hint: Do not get dark wood flooring if you have a beagle or a JR short haired terrier.
The Ergorapido did the trick at first.
I liked the ease of taking it to the car and there are a few places in the house that the Kirby is too big to get into.
I now have $150 invested in this unit and I will keep you updated. The new unit takes 7-10 days to ship from Electrolux.
Did You Get a $100 Worth of Service - What Brand of Stick Do You Own? Add comment if you found a good cordless.
Have you received a $100 worth of service from your brand of stick vacuum?
Good Power Again
I have my new hand held and I have good power again. I am happy with my stick again.
4/7/2015 It has been about a year and I am getting slowing again. I think I will go with a cord unit next time.
10/15/15 Final update on my Ergorapido. This month suction got worse again. I decided to get a new stick. After lugging a huge Kirby for 25 years I want the lightweight convenience. We got a good discount at Bed Bath and Beyond with coupon on top of a sale price on the Pet Dyson Stick.
I really like the dust and fur it picks up every time I use it. I do have to empty the collection container every use. That may be a problem for the working mother. Each minute is important.
© 2013 Sherry Venegas