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How should you handle an accusation of theft at your cleaning service place?

Updated on February 5, 2013

How to handle accusation of theft-cleaning service

Whether you clean a business or residence, accusation of theft can happen and when it does, it can be very tense and frustrating.

It is always best to prevent the possibility of theft from happening by selecting employees through a thorough background check.

But things can happen and when it happens how should you handle the situation?

First, if you are innocent, stay cool. If you work for a cleaning contracting company as an employee, call the manager right away without delay. Let your supervisor or manager handle the situation.

If you are the owner of a small cleaning service company and you are innocent, stay cool. Ask calmly what item(s) have disappeared and what evidence do they have.

If you are innocent, you should clearly state that you are not the one who has taken the items. If they are still accusing you as a thief, you might have to get the police to investigate the matter and you should call your lawyer as soon as possible.

If you are a supervisor, manager or owner of a cleaning service business and one of your employees is being accused of theft, talk to him or her privately and hear out the details without accusation. Let him know that you will get back to him after hearing the details from the customer first.

Whatever happens, if you or your employee is innocent, do not get overly upset and ruin the relationship with your customer. Stay calm and work to keep the good relationship with your customer. When proven innocent, events like this can strengthen your relationship with your customer because now your customer has built up a greater trust with your company.

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ยท Disclaimer: In this discussion, we are covering a possible situation that could happen during a cleaning service one performs either in residential or office cleaning. You should consult with your lawyer as to what you must do if such a situation occurs. The actual event could be much different than described here and much more difficult to handle depending on the situation.


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    • RNMSN profile image

      Barbara Bethard 

      6 years ago from Tucson, Az

      I work in a call center and two nights of the week work into the evening/a few wks ago there was an accusation of theft and the finger pointing went right to the cleaning service! I was surprised as I have seen them at work and thats all they!On the other hand, there are other people working with me into the late eve and their behavior is more suspicious!there is more wandering,more looking around by the ones who work in the office and thats where my suspicions lay/but then,Im only an egg ha slightly cracked/and no one asks my opinion.I agree the police should be called...that would put a chill in the atmosphere!


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