ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel

10 Ways to Always Get Great Feedback on eBay - for Sellers

Updated on August 4, 2008

eBay feedback ratings are a huge factor in the success of a seller. If you've browsed or bought on eBay, you've noticed the sellers who have thousands of feedback ratings, all of them positive. You may have wondered, "How'd they do that?"

Here are some tips to improve your customer's satisfaction, and your eBay feedback ratings.

1- Be brutally honest. eBay does a pretty good job of ferreting out scam artists- the ones who are simply dishonest, run a sale, take the money and run. Most of us aren't scam artists, but can still be tempted to fudge a little sometimes. Maybe the amount you charged for shipping is more than what it actually cost- should you refund the difference, or pocket it? Be honest, refund it. Maybe you didn't notice a tiny tear in the cuff of a shirt you wanted to auction until you were ready to list it. Don't take the chance that your customer won't notice it. Mention it.

2- Over describe your items. The better the word picture you create of your item, the happier your customer will be. You'll also generate more sales, and spend less time answering questions. Describe each detail and describe each flaw. Don't worry that you'll turn people off by mentioning the bad with the good. Better that they know up front, than you having to accept a return. Put yourself in your customer's place. What would you want to know about the item?

3- Take good pictures or scans. Spend a little time learning some photo editing techniques so that your images will always be crisp and bright. Take multiple pictures of items, and list each photo separately or combine them into a photo montage. Don't try to hide flaws- take pictures of them.

4- Reasonable shipping charges. eBay is cracking down on sellers who list items for pennies, and then attempt to make their money in 'shipping and handling' charges. Clearly this is an unethical practice, but you do have to wonder why customers put up with it for so long. Decide which carriers you're going to use, and learn their rates and delivery speeds. All of them have websites where you can enter the size and weight of your item, and calculate shipping charges. Be reasonable. Don't add on excessive handling charges, and don't try to browbeat your customers into believing that your superior packing skills deserve extra payment from them. Your handling charges should be built into the price you're willing to accept for your item. When was the last time you went to the checker at the grocery store, and she said, "Oh, and that will be an extra 10% for handling?"

5- Communicate. Be responsive to your customer's questions before the sale ends, and be quick to communicate with them after the sale ends. When you send an invoice, make sure to thank your customer. Know the answers to questions like "How long will it be before you ship this?" and "When will it get here?" Even if your buyer turns out to be the most aggravating person in the world, be polite.

6- Returns. Make sure you have a clear return policy. You should be prepared to accept any returned item no matter the customer's excuse, but you can forestall this by making sure they understand that unless you've made a mistake describing it, they will be responsible for return postage. Again, be gracious about returns.

7- Packing. Pack carefully. The US Postal Service provides free shipping envelopes and boxes. They're a great resource, but you can only use them in the US Mail. Other carriers do the same thing. There's no harm in going a little overboard with your packing- better the item arrive unharmed than to have an unhappy customer returning something that's broken. Use Delivery Confirmation to protect yourself from those rare customers who say they never got the item.

9- Give your customers feedback. As soon as your transaction is finished, leave your customer meaningful feedback. Feedback that says A+++++++ isn't much help to other sellers. Mention prompt payment and good communication.

10- Horrible customers. Obnoxious or dishonest customers aren't common, but they can ruin your perfect feedback score. If you've done everything above, and you still can't make your customer happy, go to the eBay dispute center. eBay might be able to work your differences out.

The trust system eBay has created with its feedback option adds a level of protection for both buyers and sellers. It's not perfect- you can still get burned. Behaving professionally and courteously will go a long way toward preventing unpleasant experiences.


This website uses cookies

As a user in the EEA, your approval is needed on a few things. To provide a better website experience, uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at:

Show Details
HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
LoginThis is necessary to sign in to the HubPages Service.
Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
AkismetThis is used to detect comment spam. (Privacy Policy)
HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the or domains, for performance and efficiency reasons. (Privacy Policy)
Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
MavenThis supports the Maven widget and search functionality. (Privacy Policy)
Google AdSenseThis is an ad network. (Privacy Policy)
Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
Index ExchangeThis is an ad network. (Privacy Policy)
SovrnThis is an ad network. (Privacy Policy)
Facebook AdsThis is an ad network. (Privacy Policy)
Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
AppNexusThis is an ad network. (Privacy Policy)
OpenxThis is an ad network. (Privacy Policy)
Rubicon ProjectThis is an ad network. (Privacy Policy)
TripleLiftThis is an ad network. (Privacy Policy)
Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)
ClickscoThis is a data management platform studying reader behavior (Privacy Policy)