Making change is hard (especially when you’re at the register)
Making Change Is Hard (Apparently Especially When You're At The Register) - Don't Get Me Started!
Okay for those of you looking for me to be your personal life coach (not without a possibility, if the price is right) this is not one of those blog posts. No, the change I'm talking about is when you use an unheard kind of currency called, "cash" and get change back. Making change is hard (especially when you're at the register) - Don't Get Me Started!
Forget for a moment that most people who run a register couldn't make change if their life depended upon it if the register didn't tell them exactly how much change they should be giving back to the customer. How many times have you gone to pay for something and the cashier pushes in the wrong amount of money you've given them and they stand there stunned, staring at the register as if it might be able to help them by some sort of moron magic? That's right, the person who invented the idea of the register telling you exactly how much change should give back made America a lot dumber than it needed to be. Agree or disagree but the next time you go to the cash out area, give the cashier extra money so that you can get a quarter back for your change be prepared for the show, "America's dumbest dummies."
Okay, now that this is off my chest it's time to go straight to the real reason for this entry. I can't stand the way that people give change back to you. There is no standard it seems and while I like structure, I'm not expecting that everyone should give back change the same way but you would think that at some point the cashier has received change too so wouldn't you think they would give you your change in a way that makes it conducive for you to put it away? Such is not the case. My most hated change giving technique is what I call, "the change sandwich" this would be the bills on the bottom, the receipt next and then a top off of coins. They lay this sandwich on your hand and when you receive change like this you have no choice but to fold it all together and stuff it in a pocket. I know why they use this technique, they think we're going to slide the change into their awaiting tip cup. Well, let me say if you give me change this way, you'll never get the tip. Next up is the slide the change on the counter. If you're someone who has a phobia about being in contact with others, you should not be a cashier. I find this technique rude. It makes me think, "What am I diseased or something that you're afraid to touch me?" There's a sister technique to this which is the tossing of the coins into your hand and as you scramble to catch the runaway change on the counter, they're standing there bored, waiting for you to finish so that they can give you the bills and the receipt. This would be called the "You've not snatched the pebble from my hand, Grasshopper, I've thrown it at you."
And because I'm a half-full kind of guy, now I'll tell you the change technique I prefer. For me the best way to give back change is to place the coins in someone's hand and wait for them to figure out what to do with it (whether it's going in a pocket or the change cup) Next, the bills should be laid into the customers hand. And finally, as the customer is putting the bills in their wallet, the question should be posed, "Would you like the receipt in the bag or with you?" Ah, doesn't that just feel more civilized and wonderful? I get it that it takes approximately .2345 seconds longer to use this technique and in a world that can't wait for popcorn to pop in a microwave that's a lot of time. But so few things anymore allow us to breathe so between the pressure of looking for the money to pay, the people waiting on line giving you the evil eye wouldn't it be nice if the cashier instead of rushing you too helped you to breathe at the moment you have to put your money away? I'm not asking anyone to change who they are, just the way they take care of one another. "Someone's crying, Lord..." Making change is hard (especially when you're at the register) - Don't Get Me Started!
Read More Scott @ www.somelikeitscott.com