ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel

Battlefield Internet

Updated on January 7, 2012

1SaleADay - Round One


So here we go again. Welcome to another review of one company’s attempt at customer service….or lack thereof. The company, an internet site that promises HUGE savings on all sorts of goods, has what looks like valuable choices and is very inviting. Of course, there’s that small problem of ordering and then NOT GETTING. This is the beginning, and I will be blogging to its conclusion. So, let’s get started: It’s January 7th, 2012.


1SaleADay.com is the place NOT to go.


At the end of November, I was introduced to this site by a colleague. She had purchased a Blackberry Playbook for an excellent price. She did explain to me that they started to make her worry because it took two weeks for the item to be delivered. It finally was, and she was relieved….yes, relieved and then eventually happy. Of course, she didn’t write them and tell them of the angst they caused her. She wrote it off as the cost of getting a great deal. Somehow, that doesn’t sound like a good deal.


Anyway, she had not disclosed all emotions about this, so I dared to place an order myself on or about December 1st. It was for a camera and a watch. I received an email the same day thanking me for my order and stating I would receive the merchandise in 3 to 7 days.


THANK YOU for your order! It is currently being processed and it will ship within 3-7 business days.


This is your receipt, and contains your order information and important details. Save it, print it, engrave it on an iPod, whatever works best for you.


Beneath the receipt is some helpful information for smoothest sailing with 1SaleADay...


At the time, I appreciated the humor. Now I just think they are smart asses.


The camera arrived less than a week later. It was preceded by an email on December 2nd saying that my camera was being shipped and here’s the tracking number:


Your order for 1 Digital Camera on 12/01/2011 has been recently shipped via UPS Mail Innovations.


Your tracking number 9102969007164728974333, which can take up to 72 hours to show up in the online tracking system, can be accessed by clicking on this tracking link:http://www.ups-mi.net/packageID/PackageID.aspx?PID=9102969007164728974333If this link doesn't work immediately, please check back in a day or two.


Your order may contain multiple packages that arrive on different days. If you don't receive your entire order at the same time, please wait a couple of days after you receive your first package before contacting us atsupport@1saleaday.com


For future reference, your order number is:100960648


Of course, there’s that little warning that things may not work out just as I hoped…”please wait a couple of days….before contacting us”….So, what would you think was fair…..2 days, 5 days, 10 days, 15 days? Well, 18 days later, actually on Christmas Day, I sent out my first, “where’s my watch?” email. Of course, they answered immediately with an automated, “we will get back to you, soon” email.


Then on December 27th, the real response attached to my email, filled with apologies, explanations, and guarantees on delivery came…..well, not exactly:


Dear Valued Customer,

I apologize for the shipping delay. We are currently experiencing some system problems with the tracking information. You can expect delivery shortly.

Please let me know if you have any further questions.

Have a fantastic day!

Thank you,
Jessica
The Support Team
www.1SaleADay.com

On Sun, 25 Dec 2011 09:29:14 -0800, my December 25th email:
>
>
> Watch@1SaleADay.com|Watch
>
> Order number: xxxxxxxxxx ordered a watch and a camera. The camera came within a week or so, but it is going on close to a month and not even a hint of the watch. If this cannot be delivered in the next five days, I am requesting either a cancelation of that part of my order, or a further reduction in price for waiting so long.

I thought my email was more than fair for a product that should have been, at worst, on my doorstep on December 9th or 10th. I should really expose my emotions and let you know that how warm it felt to know I was a “valued customer” and they wanted me to have a “fantastic day”. I don’t know if I could have made it to the next interval of disappointment without those positive sentiments.



Again, I do believe in fairness, so based on their last three to seven days after an order was placed, or in this case, after one day and one month after the order was placed, and absolutely no emails suggesting shipping has been invoked, I wrote them again. .Here’s their response and my email:


Dear Valued Customer,

I apologize for any inconvenience. Your order has been processed and can no longer be canceled.

If you would like, you can refuse/return the unopened package to sender for a complete reimbursement. Please inform me of your decision.

Have a wonderful day!

Thank you,
Jessica
The Support Team
www.1SaleADay.com

On Mon, 02 Jan 2012 10:22:46 -0800, my January 2nd email:



> Jessica, Cancel the balance of my order, # xxxxxxxxx. Please refund my money for the watch, tax, if any, and shipping to my credit card. I will not wait any longer. And should you send it anyway, I will notify my credit card company of your poor delivery, and cancellation, and submit a dispute. Please respect my wishes, even if you can't respect my order


And of course, by their response, they jumped on my request. What they don’t get it I understand that if something was shipped, I would have received notification via the carrier, which has not appeared as of yet. So, I’m thinking pretty firmly that they are just ignoring my request. I’m thinking that they think I should do the work, be waiting by the door, so I can refuse the package for “complete reimbursement”.


So, stay tuned, because this is just the beginning of how a company can or can’t take care of its customers. By the way, they made the mistake of inviting me to visit them on Facebook….that should be fun!



Comments

    0 of 8192 characters used
    Post Comment

    No comments yet.

    working

    This website uses cookies

    As a user in the EEA, your approval is needed on a few things. To provide a better website experience, hubpages.com uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

    For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at: https://hubpages.com/privacy-policy#gdpr

    Show Details
    Necessary
    HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
    LoginThis is necessary to sign in to the HubPages Service.
    Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
    AkismetThis is used to detect comment spam. (Privacy Policy)
    HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
    HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
    Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
    CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
    Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the googleapis.com or gstatic.com domains, for performance and efficiency reasons. (Privacy Policy)
    Features
    Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
    Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
    Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
    Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
    Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
    VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
    PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
    Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
    MavenThis supports the Maven widget and search functionality. (Privacy Policy)
    Marketing
    Google AdSenseThis is an ad network. (Privacy Policy)
    Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
    Index ExchangeThis is an ad network. (Privacy Policy)
    SovrnThis is an ad network. (Privacy Policy)
    Facebook AdsThis is an ad network. (Privacy Policy)
    Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
    AppNexusThis is an ad network. (Privacy Policy)
    OpenxThis is an ad network. (Privacy Policy)
    Rubicon ProjectThis is an ad network. (Privacy Policy)
    TripleLiftThis is an ad network. (Privacy Policy)
    Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
    Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
    Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
    Statistics
    Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
    ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
    Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)