ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel

A True Story About National Homebuyers UK. Beware, they are advertising on TV again!

Updated on October 5, 2016

Our Story...

When anyone is selling a house, a quick sale at the right price is something we all hope for, and this is the main reason that some of us decide to use the services of businesses like National Homebuyers. I am not in any way saying that all similar house buyers fall into the same unscrupulous category as National Homebuyers, I can only pass on my/our direct experience. We had been talking about a move to a smaller home for quite a while, the kids had fled leaving the wife and myself residing in an old, very large, three bedroomed Victorian terraced house, we needed something more suited.

After searching on the Internet, and several rides out over the weekends, we found a possible home which seemed perfect, a new build, slightly out of our current area but still within 15 miles from the rest of our family. We decided that we were having a plot, due to be ready 12 weeks from choosing (early March 2014), it may have been silly at that point but we put a full deposit down instantly and agreed on a cash purchase. We then needed to sell our current home, the big Victorian terraced house.

Opting for free valuations we invited one local Estate Agent and one National House Seller to give us estimates, and both came in at £90,000, which we were more than happy with but at that point we didn't follow any of them through. Having seen advertisements for National Homebuyers on the Internet, we decided to give them a go, to see what they would offer and to see how quickly they could complete the sale. They did initially request £300 for their valuation, my wife, who made the initial contact (I can't recall the person from National Homebuyers who took the call), promptly refused, though they soon changed their mind and did offer us a free valuation. An appointment was made and their valuer arrived, it was a local person (I think) who did exactly the same as our previous valuers but did not give us any figures nor even speak much, never-the-less, progress was made. A few days later, 18th December 2013, we received a letter offering us £56,000 and on top of this they would pay up to £1000 towards our legal costs. This didn't sound too appealing so I called them (Customer Care Representatives, Carol Bailey or Helen Arnold on 01444 257111) to voice our thought that their offer was too low, Helen was dealing with me, she put me on hold for a few minutes and came back with £57,000 as a final offer. After a little debating we decided to accept their offer, on the grounds that the house could be on sale for years if we sold it the normal way, during which period we would still be paying our for Council Tax and Insurance; we returned the relevant forms and accepted the offer of £57,000.

National Homebuyers recommended that we use a certain solicitors, which we did (I won't mention their name as they only acted as instructed, and did it efficiently), all regular questionnaires were sent to us, which we answered and returned along with the original deeds to the house that we were selling, and a £60 deposit.

Then, Carol Bailey contacted us stating that they needed to do an assessment on our house, an assessment which would help them decide what do do with the house once they owned it, they could sell it as is, they could do some renovation then sell or they could possibly rent it out, we had no objection to this and a date was set. So, not long to go now, everything progressing nicely; our new home was built, with work continuing on the interior etc, all legal paperwork ready for signing on the change over date; relating to old house, solicitors had contracts ready and purchase was expected to be made on the same date as new house is ready...

I bet many of you will have anticipated National Homebuyers next move?

Correct! We were contacted by Carol, who informed us that their offer was now reduced to just £46,000...

This is a common action by such unscrupulous buyers, they believe that at the final stage that you have no other option but to accept their pathetic offer... Words can't describe how we felt at that moment! What can we do? Shall we accept the £46,000 and put it down as a bad experience.

We we're heartbroken! Disgusted!

If you search the net you will discover several stories similar to ours, all I have wrote is actual fact, even to the names and telephone numbers... Fortunately, in our case, we had some shares that were maturing nicely, we had to cash them in to continue with our new purchase, Then, regarding our old house, we used the first local Estate Agents, they sold the house within 6 weeks for a price very close to their £90,000 valuation. We are now settled in our new home!

Carol and Helen rarely reply to my emails, maybe it's just the norm to them ripping hard working people off?

So beware of National Homebuyers....


    0 of 8192 characters used
    Post Comment
    • wilbury4 profile imageAUTHOR


      2 years ago from England I think?

      That was a big drop... and after they said "Oh no sir, we don't do that". Greedy, bad people!

    • profile image

      Gordon McCranor 

      3 years ago

      They are a bunch of con artists. I have a rental property, not great but ok in Cleethorpes. Current value around £65k. As I have had it for a number of years I wanted to offload. They came in and offered £45k after a chat it went up to £47K. I wanted a quick sale so said yes. I said I had read that they tend to drop the offer as you approach completion. "Oh no sir we don't do that". Surprise Surprise this morning I get a phone call. The house is not quite as good as we thought it would be we can offer £25K. Make your own mind up. They are there to prey on those that need a quick fix and are greedy. If you don't need to don't use them.


    This website uses cookies

    As a user in the EEA, your approval is needed on a few things. To provide a better website experience, uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

    For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at:

    Show Details
    HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
    LoginThis is necessary to sign in to the HubPages Service.
    Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
    AkismetThis is used to detect comment spam. (Privacy Policy)
    HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
    HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
    Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
    CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
    Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the or domains, for performance and efficiency reasons. (Privacy Policy)
    Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
    Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
    Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
    Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
    Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
    VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
    PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
    Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
    MavenThis supports the Maven widget and search functionality. (Privacy Policy)
    Google AdSenseThis is an ad network. (Privacy Policy)
    Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
    Index ExchangeThis is an ad network. (Privacy Policy)
    SovrnThis is an ad network. (Privacy Policy)
    Facebook AdsThis is an ad network. (Privacy Policy)
    Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
    AppNexusThis is an ad network. (Privacy Policy)
    OpenxThis is an ad network. (Privacy Policy)
    Rubicon ProjectThis is an ad network. (Privacy Policy)
    TripleLiftThis is an ad network. (Privacy Policy)
    Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
    Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
    Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
    Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
    ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
    Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)
    ClickscoThis is a data management platform studying reader behavior (Privacy Policy)